Customer Ratings & Reviews

The first thing you may notice about the Lexi Lumen, particularly if they aren't your first hearing aids, is that they are relatively large. They are larger than my previous professional model, and significantly larger than my current professional aid, both of which are over-the-ear types like the Lumen. Still, they are very lightweight and comfortable, so it really depends on how noticeable they are on you and whether having a visible hearing aid bothers you. They run off of a standard hearing aid battery size 312. These last about a week, and the Lumen comes packaged with several packs of batteries. Fitting the hearing aid involves using a cardboard sizer to select the correct length of tubing and then choosing the earpiece that works the best for you. A wide selection of both is included in the package. Setup then continues through the app. I have hearing loss in one ear (unilateral). The Lexi app correctly identified that anyone with unilateral hearing loss should be examined by a physician to see if there is an underlying issue that needs to be addressed, which not all OTC tests do. Like other OTC hearing aids, the Lexi app administers a hearing test. While selecting a quiet environment is critical, the Lexi app does not tell you if your current environment is quiet enough. Unlike the other apps I have tried, sequential tests conducted in the same quiet environment showed significantly different hearing profiles. Sometimes it showed me having diminished mid-range hearing, but normal high and low end, which is exactly the opposite of what a professional test and tests from Jabra and Sony OTC aids showed. Once it showed me with completely normal hearing in both ears. It usually showed me with relatively normal high-end hearing, which I can guarantee is not correct. The app stores your most recent profiles and you can revert to any one of them, including selecting a different profile for each ear. This is handy, but would be even handier if it showed you what the profile looked like rather than just the date and time it was created. Once you’ve set up the Lumen, you can select from six different environment modes, including using a companion mic or a telecoil. “Music” was actually the most natural sound for me, but it also amplified a lot of background noises that natural hearing (and other hearing aids I've used) don't amplify. I ended up setting them on “Everyday” to block the background noise, accepting some reduced naturalness to the sound. As far as sound clarity, the Lexi Lumen was quite good, but for me it had a rather unusual glitch that I still haven’t been able to resolve, even with help from Lexi’s support line. When a sudden noise occurs (think of a book opening, a microwave oven alarm, or a knock at the door) the Lumen initially mutes the sound before bringing it up to a normal volume. While only about half a second, it is very distracting. Since I only wear one hearing aid, sounds initially appeared to be coming from the unaided side until the Lexi caught up. Changing the environment to “Music” improved this, but this mode amplifies a lot of frequencies that could best be described as background static - perfect for picking up the nuances in music, not so good for walking around. I have been working with Lexi support to find out why this is happening, but so far we have no resolution. The support team’s approach is to have you try a different setting / earpiece and live with it a few days, at which point they’ll call you back. Well, actually, you end up having to call them back, as I have yet to have them actually make the promised follow-on call. If we get this issue corrected, it would significantly change my impression of these. I will post an updated review should that happen. If you have hearing loss, any hearing aid will change your life, and in that respect the Lexi Lumen may deliver what you need. Overall, though, there are better choices out there.

No blutooth cellphone usage ?? The hearing aids need to work with SAMSUNG phones

At this price point I was unpleasantly surprised to find that the batteries are not rechargeable. You have to go deep into the specs to find this out. I would not recommend this unit.