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Diego Posted
We purchased this LG dishwasher because we’ve always trusted the brand. Our home is full of LG products, and we were told this model was one of their high-standard, top-quality appliances. Unfortunately, it hasn’t lived up to those expectations. One of the main reasons we chose it was for its “quiet operation,” but it’s actually quite noisy, far from what we were promised. The first day it ran smoothly, but soon after, one of the racks started getting stuck when sliding in or out, which is disappointing for such an expensive product. The cleaning performance is decent, but the drying quality is average at best, leaving dishes damp even after a full cycle. We still love LG as a brand, but this particular model did not meet the quality, silence, or reliability we expected. It’s frustrating to invest in something marketed as premium and end up with a product that feels below LG’s usual standards.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
Posted
Hi, Diego. Thank you for sharing your experience with the LG Dishwasher (LDPH7972S). We appreciate your loyalty and feedback. For the noise issue, ensure the dishwasher is leveled and the installation brackets are secure, as uneven setups can increase noise. Use the Smart Diagnosis feature in the LG ThinQ app to check for internal issues. For the stuck rack, inspect the track for debris or misalignment, and consider using food-safe lubricant on the rail guides. To improve drying, activate the Extra Dry and Night Dry options, especially for plastic items and heavily loaded cycles. For more assistance, visit https://www.lg.com/us/support/help-library/not-drying-dishwasher--20150933408322. If you need further help, email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to assist. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Mark Posted
I’m writing this as my 1.5 year old dishwasher is being repaired by geek squad as I type. It’s getting a new motherboard and a new drain pump. I’ve had it a year and a half and it’s already cooked. It was turning off in the middle of cycles and randomly turning on in the middle of the night. The interior lights would just go on whenever and stay on for hours with the door open. You need to keep the door open to minimize the smell of mildew after using it. We bought this to replace a 1 yr old whirlpool that had a door that rusted after 8 months. The overall quality of these appliances is horrendous. This LG has WiFi and I can’t image why anyone needs WiFi on a dishwasher. But I wouldn’t recommend this model.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
Posted
Hi, Mark. Thank you for taking the time to share your experience with the LG Dishwasher (LDTH7972S) model. We understand how important it is for your dishwasher to perform reliably, and we appreciate your detailed feedback. The presence of Wi-Fi features is a design choice intended to offer convenience like monitoring cycles and remote start for those who want it, and we hear your perspective on the usefulness of this feature. Regarding the cycle interruptions, you may visit https://www.youtube.com/watch?v=alBpjvLub1Y. We also acknowledge your comments on the need to keep the door ajar to manage the mildew smell, which is an important consideration for appliance maintenance. You can find your owner's manual, troubleshooting guides, and information on common care for your dishwasher on our dedicated support page here: https://www.lg.com/us/support
If you need further assistance with your appliance's performance or service questions, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're ready to help. ^Juvy
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CSBB Posted
This dishwasher is very disappointing. I read reviews of dishwashers before shopping and then was swayed by the sleek, smoothly operating interior and the low noise level. LG seems to have a good reputation so I purchased LDTH797** (or LDPH797** --a top-level machine. From the very first load, I found utensils that were not clean, particularly knives. Then baking dishes with dried-on remnants that should have been easily removed. Now the latest are a set of Southern Living clear plastic tumblers that have looked great for 6 years, but now have scratch marks and cloudy spots all over them. (This, I just noticed in the last couple of washes. Some are worse than others, but I know they all looked good before I bought this dishwasher.) The attached photo of the tumbler shows the bumpy surface of the tumbler with cloudy areas, some on bumps and some on dimples, but definitely on the exterior. The scratches around the bottom are inside! Since pools of water gathered on inverted mugs, I had tried using high heat to dry, so I switched to Low Dry Boost when these marks appeared. It is frustrating to load the dishwasher. The top shallow rack is fairly useless since only the very lightly soiled will get clean. The upper rack for glassware does not have good spacing. Tumblers will fit and regualr coffee cups, but the narrow row that will hold juice glasses allows the glasses to fall over and hit each other. The middle row is so wide, only the widest items can safely be placed there. The lower rack is even worse. There are basically 3 sections. Plates and dishes fit in the outer two, but the middle is a wider spacing so anything put there is just sitting upside-down catching all the water spray and taking up more room. My previous dishwasher was a 13-yr-old Whirlpool; it cleaned very well and held everything steady and at an angle that allowed all to receive water spray. Unfortunately, Whirlpool did not get high ratings so I did not consider them again. I should have paid more attention to the rack design of the LG. Photos: bits of food splashed onto knife, upper rack inefficient spacing, cereal not removed from bowl, residue on glass, lower rack poor spacing of tines, cloudy marks on outside of tumber and scratches around inside of tumbler. No idea how this could happen, but was not there before Pros: very quiet, sleek exterior, racks slide smoothly Cons: Food left on some items then dried on by high heat. Water pools on the bottom of inverted cups and mugs.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
Posted
Hi, there. Thank you for sharing such detailed feedback with us. We understand your concern about your experience with the LG Dishwasher (LDPH7972S) model, which hasn't been ideal. We strive to provide high-quality products exceeding our customers' needs and expectations. Regarding the leftover food on utensils and dishes, one troubleshooting step we recommend is to check if the spray arms are properly rotating and if the nozzles are free from any blockages. Food debris can sometimes accumulate, affecting the water flow and cleaning efficiency. Also, load the dishwasher properly, ensuring enough space between items for the water to reach all surfaces—especially with thicker or larger items, which could hinder cleaning in certain spots. For more information, visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-cleaning--20151094745547. As for the cloudy marks and scratches on your tumblers, these could potentially be related to the drying cycle or detergent usage. If you're using a high-heat drying setting, it may cause more build-up on certain plastics. Switching to a lower-heat dry option is a great step. We also recommend using a rinse aid, which can help reduce spots and film buildup on glassware and plastic items. We’d love to work with you directly to troubleshoot and find a resolution. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist with more personalized guidance. Your satisfaction is important to us, and we’re here to help ensure your dishwasher performs optimally. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
GayleM Posted
It looks great , features are nice and it’s very quiet but after about a little over year a later the power was dying and the buttons started flashing a lot. Tech cool features but ended up being an issue or worthless. One the top button was a pain, hard to see with our counter, And it being LED. And when it would run at night it seemed like dishes didn’t dry well. Luckily we had the extended warranty. The main board seemed to get over heated or haywire . We had the geek squad try to replace parts three times but they said the design seems to be flawed and there was a recalled on this model for the board. So we had to get a full replacement and with a brand that was well known. The two options highly Recommend were Kitchenaid or Bosch. So basic is better and a brand who knows how to build a good reliable dishwasher seems more important than flashy high tech ones.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
Posted
Hello there, GayleM. Thank you for sharing your experience with us. We understand your situation with the LG LDTH7972S Top Control Dishwasher. While it’s great to hear that you enjoyed the quiet operation and overall design, we also understand the issue that you’ve experienced with the power issues and flashing buttons.
For future reference, if you notice any similar issues with your unit, we recommend checking whether the power supply to the dishwasher is stable and that the connections are secure. Sometimes, power fluctuations can affect the performance of sensitive components. Additionally, you might want to try running the dishwasher on a higher heat setting for drying or check if the rinse aid dispenser needs refilling, as this can help with the drying performance.
https://www.lg.com/us/dishwashers/lg-ldth7972s-top-control-dishwasher#pdp_specs
Please send us a private message on Social Media @LGUSSupport so that we can help address any further concerns you may have and assist you in resolving any lingering issues.
We appreciate your patience, and we’re always here to help. —Renzo
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brenro Posted
Still under warranty and still works but I can see problems coming. It randomly throws out error codes while running but finishes the cycle without an issue. Interior light turns itself on and off randomly. No doubt needs a replacement control board and this is where the real issue is. LG support is simply awful. They will do just about anything to avoid sending a service technician out. They wanted me to send them a video of the dishwasher running to assess the problem. I'm not going to sit in front of my dishwasher for two hours filming it running. That's ridiculous. When it no longer works, which I'm sure is coming, we will replace it with a Bosch. I will say it does a great job cleaning dishes. It just doesn't seem as though it will be very reliable.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
Posted
Hi, Brenro. Thank you for sharing your experience with us. We understand your concern about the LG Dishwasher (LDTH7972S) model, not meeting your expectations due to the random error codes and interior light issue. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience. Your feedback is important, and we'd like to assist you further.
For the error codes and light issue, please ensure that the dishwasher is properly leveled and that the electrical connections are secure. Sometimes, a minor adjustment can resolve these problems. For additional information, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-error-code-list--20150933422943. If you need further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. ^Juvy
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RobertC Posted
We bought this machine one month ago, 01/22/2025 and waited one week for delivery. This machine worked great for four days. The middle rack slides were never smooth and on the forth use, the slides locked up, not allowing the door to close. "So what does the dish washer do??????" Nothing! I told the repair person, on the phone, that they should sent new slides with the repairman. They sent roller brackets. The repairman went to order the rack slides, but now they are on back order. We have a nice looking new dish washer that doesn't work.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
Posted
Hi, Robert. We appreciate you sharing your experience with your LG Dishwasher (LDPH7972S) model and completely understand your concern about having an issue so soon after purchase. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
Since the middle rack slides are on back order, we recommend checking if there’s any temporary adjustment that might allow the rack to move freely while waiting for the replacement. Sometimes, applying a small amount of food-safe lubricant to the tracks can help loosen minor obstructions. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-tine-rack-adjustment--1366645531607.
We’d like to take a closer look at your case. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore solutions and check on the availability of the replacement parts. We appreciate your patience and the opportunity to assist you. ^Juvy
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Chiller Posted
Disappointed at the quality of the top rack. Purchased and returned twice due to the bearings locking up. The second unit started leaking water for some reason likey gasket or installation related. LG is great for some products but my luck didn't give a good impression on dishwashers. Cleaned well and liked the features but can't have it do the basic functions like not leak or pull the top rack out
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
Posted
Hi there, Chiller. We understand your inquiry about the LG 24″ Top-Control Smart Built-In Dishwasher with QuadWash Pro and 3rd Rack (model LDPH7972S). Thank you for sharing your experience with the top rack bearings locking up and the subsequent leak—you deserve a dishwasher that works flawlessly, and we’re here to help.
To address the top-rack movement, please try removing the 3rd rack and inspecting each roller wheel assembly for any debris or misalignment. Gently wipe the rollers and rail tracks with a soft, damp cloth, then reinsert the rack to ensure smooth gliding—this often restores proper function without needing a full replacement.
For the leak issue, make sure the dishwasher is perfectly level and the door gasket is clean and undamaged. Place a level inside the tub along the front and side walls; if it’s off, adjust the leveling feet until water poured into the bottom pools centrally. Next, inspect the door seal for any residue or tears—clean gently with mild soap and water so the gasket seats tightly against the tub.
LG Dishwasher – Troubleshooting Leaking Issues - https://www.lg.com/us/support/help-library/lg-dishwasher-troubleshooting-leaking-issues--1390840766052
We’re committed to getting your dishwasher back to performing its basic functions reliably. Please send us a private message on Social Media @LGUSSupport so our team can review your installation details and, if needed, arrange service to replace any worn bearings or seals. We appreciate your patience and look forward to resolving this for you swiftly. —Renzo
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William Posted
This thing has been a pain. Blinking lights refusing to start other assorted problems. Didn't start acting up until the warranty was out.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Black Stainless Steel
Posted
Hi, William. Thank you for reaching out about your LG Dishwasher (LDTH7972D) model. We appreciate you sharing the details of what’s happening with the blinking lights and startup issues.
A helpful first step is to perform a hard reset: turn off the dishwasher, unplug it (or switch off the circuit breaker), wait about 5 minutes, then power it back on. This can clear error codes and restore normal operation. If the lights continue to blink, it may indicate a control board or door latch issue. For more information, visit https://www.youtube.com/watch?v=yzWG3Pp1FgY. If the issue continues after trying these steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy
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BrianDC Posted
Avoid this dishwasher!! I've only had it for six weeks and had to have it serviced already. The middle drawer was replaced... still doesn't work. It says it can sanitize, but so far the light has never come on. Repairman said it's because the water isn't hot enough from the hot water tank to sanitize. This makes no sense. We bought it for the sanitize feature because we have a new baby in the family and wanted to use that specific feature for baby bottles. Doesn't dry the bottom of coffee cups or bowls, even when using the night dry feature. Makes very loud noise when water enters the washer. Repairman said that's normal. Water gets trapped under the door during washing and doesn't dry. I'm afraid this will cause rusting. I am seriously considering returning it to store. Very disappointed in this product.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
Posted
Hello there, BrianDC. Thank you for sharing your experience with us. We understand that the LG Dishwasher (LDPH7972S) didn't meet your expectations. We understand your inquiry regarding the sanitization feature, the drying performance, and the noise level. Your feedback is important, and we'd like to assist you further.
Regarding the sanitization feature, the dishwasher typically requires a certain water temperature to activate the sanitize cycle. While the dishwasher does heat water, ensuring your home's hot water supply is adequately heated can contribute to optimal performance. For drying, utilizing rinse aid and selecting the appropriate drying cycles can often improve results.
https://www.bestbuy.com/site/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-printproof-stainless-steel/6511787.p?skuId=6511787
Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions and provide further assistance. We appreciate your patience. —Renzo
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BarbaraL Posted
Had to return in less than 20 days. It cleans your dishes, but the bottom rack is on wheels. The wheels fell off broke apart bearings inside the machine. Luckily it was still under warranty. Everything is cheap.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
Posted
Hi, Barbara. Thanks for sharing your feedback with us. We understand your concern about experiencing issues with the bottom rack of your LG Dishwasher (LDPH7972S) model so soon after purchase. We strive to provide durable, high-quality products that exceed our customer's needs and expectations. While we’re glad the unit was still under warranty, we want you to have the best experience possible with our products. If you ever need assistance, please don’t hesitate to reach out to us on social media @LGUSSupport. We’d be happy to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
LuraJ Posted
I want to love this dishwasher but we are on our 3rd service call for the middle rack rails having the ball bearings fall out. Maybe it’s time to go back to Bosh
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
Posted
Hi, Lura. Thank you for taking the time to share your experience with the LG Dishwasher (LDPH7972S) model. We understand how important it is for your dishwasher to operate smoothly. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. In the meantime, we recommend carefully checking that the rack is not overloaded or off-balance, as uneven weight distribution can cause premature wear on the rails. For additional help, visit https://www.lg.com/us/support/help-library/lg-dishwasher-tine-rack-adjustment--1366645531607.
We want to restore your confidence in your dishwasher and in us. Please send us a private message on social media @LGUSSupport so our team can take a closer look into your service history and explore more permanent solutions moving forward. We’re here to make things right and would appreciate the opportunity to do so. ^Juvy
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DeannaG Posted
This started off as a great dishwasher. It was doing great for about a year and a half. The control panel has already gone out. Very disappointing.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Black Stainless Steel
Posted
Hi, Deanna. We appreciate you sharing your feedback on the LG Dishwasher (LDTH7972D) model. We understand how important it is for a high-end dishwasher to provide long-term reliability. We strive to provide high-quality products that exceed our customer's needs and expectations.
If the control panel isn't responding, try a quick power reset by turning off the unit, unplugging it, or flipping the circuit breaker. Wait 60 seconds, then restore power. If it still doesn't work, there may be an issue with the PCB or UI board that needs service. For assistance, visit https://www.lg.com/us/support/help-library/lg-dishwasher-troubleshooting-a-dishwasher-button-that-wont-respond--20152430214588. We're here to help you, even beyond the warranty period.
Feel free to message us on social media @LGUSSupport for further assistance with your unit. We're here for you. ^Juvy
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CatherineT Posted
The rack finishing on this machine vs the Bosch feels much better; the glide and adjustment mechanisms are more fluid and substantial, but our dishes do not come out clean or dry. They aren't even very dirty and we don't pre-clean them. We also have mostly glass and ceramic and very few plastics. We've dried different liquids, pods, and drying products with little improvement. I should have believed the bad reviews.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
Posted
Hi, Catherine. We appreciate you sharing your experience with the LG Dishwasher (LDPH7972S) model. While we’re glad to hear the rack design met your expectations, we understand your cocnern about the cleaning and drying performance hasn’t lived up to the mark. We really aim to create products that not only meet but exceed what our customers expect.
To help improve things a bit, you might want to try a couple of simple tips: if you haven’t already, go ahead and select the High Temp + Extra Dry option. Also, make sure the water coming into the dishwasher is at least 120°F when you start the cycle. Proper loading is key too—try not to overcrowd it and ensure nothing’s blocking those spray arms or detergent dispenser. And don’t forget about rinse aid; it’s super important for drying, even if you've experimented with different brands—our LG models really depend on it for that condensation drying effect.
If you’d like some visual guidance, check out this video: https://www.youtube.com/watch?v=Pvn4dqZsgDY.
We’re here for you if you need any more help or want to explore service options—just drop us a message on social media @LGUSSupport and include your model number. We really want to make this right for you. ^Juvy
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VasileG Posted
Why 2 stars? I purchased an open-box LG dishwasher from Best Buy, which was supposedly tested by their team. Unfortunately, it turned out to be a disaster. Scheduling a pickup for the return was extremely difficult, so I ended up having to return the product to the store myself. Overall, this open-box purchase was not a good experience.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
Posted
Hi, Vasile. Thank you for sharing your experience with us. We understand your concern about having been to purchase an open-box LG Dishwasher (LDPH7972S) model, only for it to not meet your expectations, especially after the challenges you faced with scheduling the return. We strive to provide top-notch products and exceptional services to ensure a smooth experience.
If you decide to give LG another try, we’d recommend looking into our new, fully tested models, which come with the assurance of a warranty and support from our team.
We would love to assist you with any future purchases or to help troubleshoot if you ever experience issues with one of our products. Please send us a private message on social media @LGUSSupport with your details, and we’ll be happy to explore the best solutions or help with any questions you may have.
We appreciate your feedback and look forward to assisting you. ^Juvy
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None Posted
Purchased this dishwasher almost 2 months ago. The top rack rail broke 2 weeks after. A new one was replaced with a new dishwasher. I am now on my 3rd dishwasher. The top rails are not very dependable. Hopefully, 3 is a charm or I will be buying a different brand.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Black Stainless Steel
Posted
Hi there! We understand your inquiry about your LG 24” Top Control Smart Built-In Dishwasher (Model LDTH7972D) and appreciate you letting us know how persistent rack rail issues have impacted your experience. Stability of your third rack is key for loading flexibility, so let’s try a quick troubleshooting step to ensure the rail and rollers are properly seated:
Troubleshooting Step:
• Re-seat and inspect the upper rack rollers and rail track:
Fully extend the upper rack and locate the two roller assemblies on each side.
Pop each roller off its track wheel and visually inspect for any plastic debris or misalignment.
Clean the track grooves with a soft cloth to remove buildup, then snap each roller back onto the rail—listen for an audible click to confirm it’s fully engaged.
Gently slide the rack in and out a few times to verify smooth, secure movement without lifting off the rails.
https://www.bestbuy.com/site/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-printproof-black-stainless/6511791.p?skuId=6511791
If the rack still feels loose or the rail appears damaged, please send us a private message on social media @LGUSSupport. Our team will be more than happy to confirm your replacement rail’s part number, arrange for expedited shipment if needed, and guide you through proper installation to ensure your third rack stays dependable. We appreciate your patience and look forward to making sure three is indeed the charm for your LDTH7972D.
—Renzo
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MiamiClient Posted
After one week of installing the dishwasher, the middle rack would not freely move. Upon attempting to draw out the rack with slight force, the rack's ball bearings began falling into the tub. Not a happy camper. I would not buy, nor recommend, this unit to anyone.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
Posted
Hi there. Thank you for sharing your experience with the LG LDTH7972S Dishwasher. We understand your inquiry, and we’re here to support you. The middle rack is designed with ball-bearing glides for smooth operation, and if these components become misaligned or dislodged during use or installation, it can affect movement. We recommend checking that the rack is seated evenly on both tracks and that the stoppers are securely in place.
https://www.bestbuy.com/site/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-stainless-steel/6509869.p?skuId=6509869
If any part seems loose or out of position, we’d be happy to assist with identifying a solution or arranging service if needed. Please send us a private message on Social Media @LGUSSupport so our team can help resolve this quickly. We appreciate your feedback and the opportunity to assist. —Renzo
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NageswarC Posted
I had the same LG model two replaced two times. the first one, the door knob was not catching and the second one, the middle rack was not extending to the extent it is supposed to extend. I then concluded after these two experiences, the quality of this product is not reliable. Swimming to Kitchenaid.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
Posted
Hi, there. We appreciate you sharing your experience with the LG Dishwasher (LDPH7972S) model. We understand your concern about going through multiple replacements due to issues with the door latch and middle rack. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
For the middle rack not extending properly, adjusting the rack height settings and ensuring the rails are properly aligned can sometimes help improve movement. For additional help, you may visit https://www.youtube.com/watch?v=JCfwVIU18LQ. If you’re open to further troubleshooting, we’d love the opportunity to assist. Please send us a private message on social media @LGUSSupport, and we’d be happy to explore possible solutions for you. ^Juvy
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BhaskaraK Posted
Purchased with high hopes. Unfortunately, did not have good experience. Drying and cleaning were not to the mark. After 3 days, suddenly showed AE code and the whole kitchen floor was filled with water. For next 3 days, intermittent noise as if water was being drained. Felt very disappointed.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
Posted
Hi, BhaskaraK. Thank you for sharing your feedback on the LG Dishwasher (LDPH7972S) model. We understand your concern about your experience with the unit. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. The AE code typically indicates a problem with the drain system or a water leak, which can lead to the concerns you're experiencing.
We recommend checking the drainage hose for any blockages or leaks and ensuring the door seal is intact. If the issue persists, we’d be happy to assist you further through our support team. For more help, you may visit https://www.lg.com/us/support/help-library/ae-e1-error-code-dish-washer--20150140935066. Please feel free to contact us via social media @LGUSSupport for more personalized assistance.
We’re here to help resolve this for you. ^Juvy
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StellaS Posted
The dishwasher works fine, but it doesn’t dry the dishes at all. Even with the dry feature, it barely makes a difference. It can be quite noisy, so we added an extra layer of insulation to reduce the noise level.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
Posted
Hello there, Stella. Thank you for sharing your experience with the LDTH7972S dishwasher. We understand the drying performance hasn’t met your expectations. While this model includes Dynamic Heat Dry™ for enhanced drying, performance can vary depending on the rinse aid usage, water temperature, and dish placement. We recommend making sure that rinse aid is always filled, as it plays a crucial role in drying, and selecting the Extra Dry or Night Dry option for improved results.
Regarding the noise, we appreciate your effort in adding insulation. The unit is designed for quiet operation, so if the sound seems unusually loud, it may be worth checking that the dishwasher is level and not in contact with surrounding cabinetry.
Please send us a private message on social media @LGUSSupport so we can provide more tailored support and ensure your dishwasher is performing at its best. We’d love the opportunity to help further.
—Avril
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Patrick Posted
Nice unit but won't dry dishes. Want to love it but I just want dry dishes!!!!
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Stainless Steel
Posted
Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai. <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />