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I am very disappointed in my LG model WCEP6427 combination wall oven. I didn’t do a lot of research before purchasing because I loved LG counter depth refrigerator and since I was putting in a new kitchen I wanted all LG appliances because of the discount offered when you buy 3 LG appliances. The problems with this oven are mostly design related. The worst problem is that hot air blows out of the bottom of the oven when it is on or when it is cooling off. Blowing hot air onto my white painted wood cabinet drawers that are underneath the oven will cause the color to change over time. Also it will dry out the wood and cause issues in joints. To try to save my cabinet finish I pull out the drawer so the hot air will blow into the interior of the drawer where I store mostly metal utensils. I think it is ridiculous to have to do this, and also means the walkway in front of oven is blocked by the open drawer. The 24 year old oven this LG replaced did not blow hot air out the front. The 2nd issue is that this oven takes a very long time to preheat. The third issue is that the oven racks are very hard to move. They don’t slide in easily if you pull one out to move it up or down. Another thing I don’t like is the fact that you can’t buy just a basic oven anymore. I didn’t want steam cooking or air frying. But most manufacturers are adding things like that to their ovens. This oven offers two types of cleaning, self clean and easy clean. Easy clean is basically cleaning up little messes with good old elbow grease. Not for me. I will stick to self cleaning. Now to the microwave. I am average height, 5’4, but with the open door blocking me from getting close I can’t reach the back wall of the microwave to clean it. That is a big design flaw. Another thing is if you put in something to heat up for 2 minutes and you pull it out and it needs more time, you have to wait for the microwave to cool down before you can put in more time. I put in a donut for 8 seconds and had to wait about a minute for the microwave to cool down before I could put the donut back in for couple more seconds. Now I get around this by putting in a time that is way beyond what I need and then I stop the microwave and check the food and then can put it back in if necessary without having to wait for the cool down time. The oven keeps the original time until I turn it off. All this being said I would not recommend this LG combination wall oven and would return it except that my cabinet was cut to fit this exact oven’s measurements and redoing will be difficult.
Posted
Hi, Pamela. Thank you for sharing your experience with the LG Combination Wall Oven (WCEP6427F) model. We understand your disappointment and want to address your concerns. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
For the hot air venting issue, consider using a vent kit to redirect airflow or adjust the venting position with our guidance. If preheating is slow, check the setup or run a diagnostic test, and updating the software may help. For guidance, you may visit https://www.lg.com/us/support/software-firmware-drivers.
We acknowledge your feedback on the oven racks and cleaning modes; we can provide tips for easier use. For microwave access issues, a cleaning brush or long handle might assist.
Feel free to message us on social media @LGUSSupport for further assistance. We appreciate your feedback and are committed to improving your experience with LG appliances. ^Juvy
LarryS Posted
Oven works great. Problem was with tech who did not measure properly. I had to delay installation because the oven was too big for the cut out. If the tech had measured correctly we could have had the cut out enlarged prior to delivery.
Posted
Hi there, LarryS. Thank you for sharing your experience with us regarding your WCEP6427F wall oven. We understand that while you're pleased with the oven's performance, the initial installation process presented a challenge due to measurement issues. Your feedback is important, and we'd like to assist you further.
We appreciate you bringing the installation experience to our attention. While the oven itself is performing well, issues during the pre-installation measurement can certainly cause delays and inconvenience. Ensuring proper measurements are taken is crucial for a smooth installation process.
https://www.bestbuy.com/site/lg-30-smart-built-in-electric-convection-combination-wall-oven-with-microwave-and-steam-sous-vide-printproof-stainless-steel/6534256.p?skuId=6534256
Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions or discuss your experience further. We appreciate your patience. —Renzo