Is it common for front loaders like this to vibrate/shake a lot during a spin cycle? We turned it on for the first time, put a rather small load of laundry in, and when it got to the spin portion it was loud and visibly moving when looking at it.
Answered by LG Digital Customer CareDid you make sure to remove all of the shipping bolts from the Energy Star® Certified LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with AI Wash and ColdWash™ Technology - White, Model: WM3420CW, after unpacking it? Failure to remove shipping bolts and retainers may cause severe vibration and noise, which can lead to permanent damage to the washer. The washer must be installed on firm flooring to minimize vibration during the spin cycle. Concrete flooring is best, but a wood floor is sufficient, provided it is built to FHA standards The floor under the washer must not slope more than 1 inch (2.5 cm) from front to back or side to side. Make sure that the floor is clean, dry, and free of dust, dirt, water, and oil so the leveling feet cannot slide easily. Leveling feet that can move or slide on the floor can contribute to excess vibration and noise. If the floor has too much flex, reinforce it to make it more rigid. If the floor is not solid, it may cause severe vibration and noise...^Ivan.
Am I required to only use new hoses if I purchase this machine?
Answered by LG Digital Customer CareAs with most, if not all, other retailers, Best Buy requires you to purchase new water fill hoses for a new washing machine if you want their delivery crew to install and hook it up. For liability reasons, Best Buy installers will not connect the Energy Star® Certified LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with AI Wash and ColdWash™ Technology - White, Model # WM3420CW using old, existing water hoses, if you purchase it and need to have it installed and hooked up. If you opt out of buying new hoses, Best Buy will drop off the appliance, but they will not hook it up for you...^Ivan.
I have a universal stacking kit, which is brand new. My question is can I get the installers to use it?
Answered by LG Digital Customer CareYou must have a stacking kit available at the exact time of delivery of the Energy Star® Certified LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with AI Wash and ColdWash™ Technology - White, Model # WM3420CW, for the Best Buy installation team to stack your washer and dryer. They will not return to stack the units or install the kit later as part of the initial delivery service...^Ivan.
Can I delay the start of a wash cycle on this washer?
Yes, you can delay the start with the delay start option.
This question and answer was generated by AI based on customer and product data.Is this washing machine energy star certified?
Yes, this washing machine is energy star certified.
This question and answer was generated by AI based on customer and product data.
