Customer Ratings & Reviews

Posted 7 months ago

Hi, Vikesh. Thank you for sharing your thoughts on the LG TV (OLED55B5PUA) model. We’re glad to hear you’re enjoying the picture quality, and we appreciate your feedback on the remote and webOS experience.

For easier navigation, you can adjust the Magic Remote pointer settings by going to Settings > All Settings > General > System > Pointer Options — this lets you change the speed and size of the pointer to better suit your preferences. For more information, visit. As for app availability, if you're looking to install specific content like OBS Kids, we recommend checking https://us.lgappstv.com/main to see if the app is supported or if there are similar alternatives available for download.

If you’d like help exploring kid-friendly apps or customizing your remote settings, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^Juvy

Posted 1 month ago

Hi there! Thanks for sharing your experience with setting up your LG OLED TV. It sounds like things didn’t go as expected during the setup, and we appreciate you taking the time to let us know about it. If you’d like to talk with us directly, feel free to send us a DM at @LGUSSupport so we can walk through the details with you.

You can also explore helpful OLED TV resources here: https://www.lg.com/us/support/help-library

Posted 5 months ago

Hi, Jerry. Thank you for reaching out about your LG TV (OLED55B5PUA) model. We understand the importance of having a TV that performs reliably, especially when it’s only a month old. The white “snow” effect and difficulty powering on can sometimes be related to a loose HDMI connection or an input source issue. One helpful step is to unplug all external devices, then power‑cycle the TV by unplugging it for 60 seconds and plugging it back in. Once it restarts, try turning it on without any devices connected to see if the screen stabilizes. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-power-my-tv-wont-turn-on--20154763472499. We’d like to take a closer look at your experience and assist you directly. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your details so our team can help move this forward. ^Juvy

Posted 2 months ago

Hi, there. Thank you for reaching out about your LG TV (OLED55B5PUA) model. We understand the importance of having a reliable TV in your home—especially when it’s a key source of daily entertainment for your wife. We appreciate you taking the time to share what happened.

For issues that appear after setup, one helpful step is to unplug the TV for about one minute and plug it back in to help reset the internal power system. You can also review support information for your model here: https://www.lg.com/us/support/product/lg-OLED55B5PUA. We’d be glad to take a closer look at your situation. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy

Posted 6 months ago

Hi, Suzanne. Thank you for sharing your experience with the LG TV (OLED55B5PUA) model. We appreciate you letting us know about the unit powering on by itself.

For this model, one helpful step is to check the Simplink (HDMI-CEC) setting in the TV’s menu. If Simplink is enabled, connected devices such as streaming boxes or game consoles can automatically power the TV on. You can disable Simplink under Settings > General > Devices > HDMI Settings. Additionally, ensure that the On/Off Timer feature is not set in the Timers menu, as this can also cause the TV to turn on unexpectedly. You can review more guidance here: https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-turn-on-by-itself--20153353111993. If the issue continues after adjusting these settings, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy

Posted 5 months ago

Hi, James. Thank you for reaching out about your LG TV (OLED55B5PUA) model. We understand the importance of receiving the refund you’re expecting, especially when a service wasn’t completed as planned. While we don’t have access to specific billing or refund details here, a good step is to check your confirmation email or transaction record from the original service request to confirm the reference number and refund status. This information will help the right team look into your case more quickly. You can also reach out to Best Buy customer service at 888-237-8289 about this. For support related to your model, just head over to https://www.lg.com/us/support/product/lg-OLED55B5PUA. If you’d like us to dig deeper into this, don’t hesitate to send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help you out directly. ^Juvy

Posted 4 months ago

Hi, Graciela. Thank you for reaching out. We understand the importance of having an LG TV (OLED55B5PUA) model, that performs the way you expect.

We appreciate you sharing your experience with the unit you purchased from the Kendall store. To help ensure your next setup goes smoothly, one helpful step is to perform a Picture Test on the TV. This feature checks the panel and display functions directly from the TV’s internal system. You can access it by going to:
Settings → Support → OLED Care → Device Self‑Care → Picture Test. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-perform-a-picture-test--20153275651659.

If you decide to try another unit or need further assistance, our team would be glad to help. You may send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can look into this more closely with you. ^Juvy