See more imagesLG - 55" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025)
- Model:
- OLED55B5PUA
- SKU:
- 6635751
would recommend to a friend
See more imagesVideophi Posted
TV is OK , but DONT GET THE BEST BUY Citi bank credit card . They promise 10% of first purchase will be credited, but it’s a big hassle . Also they charge 30.99 % interest. This was called loan sharking at one time
Posted
Hi, there. Thank you for sharing your feedback with us. We understand the importance of your LG OLED55B5PUA TV delivering the performance you expect. Regarding your Best Buy credit card, we recommend contacting Best Buy customer service to address your concerns, offer assistance, and discuss potential solutions. For your unit, one helpful step is to run the Picture Test (Settings → All Settings → Support → Picture Test) to confirm the panel is functioning properly and giving you the best image quality. For more details about the unit, visit https://www.lg.com/us/tvs/lg-oled55b5pua-oled-4k-tv. If you need further assistance, kindly send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can help guide you. ^Juvy
GailE Posted
The first TV brought to my home was defective, did not work. No contact from Best Buy about the problem. No offer to schedule the replacement installation more quickly, etc.
Posted
Hi, Gail. Thank you for reaching out and sharing your experience. We understand the importance of having a smooth delivery and setup process, especially when the first TV arrived not working and you didn’t receive timely follow‑up for a replacement.
One helpful step you can try—if you decide to move forward with another unit—is to review the installation and delivery details in your Best Buy order history. You may contact Best Buy customer service at 888-237-8289 to ensure the next appointment is scheduled correctly and prioritized. You can also explore LG support resources here: https://www.lg.com/us/support. If you need further assistance or would like us to take a closer look at anything related to your LG experience, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^Juvy
RachelK Posted
Keeps turning off. Called customer support repeatedly, they do not have any answers. We keep getting transferred from one company to another.
Posted
Hi, Rachel. Thank you for reaching out about your LG TV (OLED55B5PUA) model. We appreciate you sharing the details of what’s happening with your TV.
A helpful first step is to check the Auto Power Off and Energy Saving settings in your TV’s menu. Sometimes these features can cause the unit to shut down unexpectedly. You can find them under Settings > All Settings > General > Timers and Settings > All Settings > Support > Energy Saving. Disabling these options often resolves unexpected power‑off issues. You can also ensure your TV firmware is updated, as software updates may include fixes for power management. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-tv-intermittently-powers-onoff--1427121212479. If the issue continues after trying these steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy