See more imagesLogitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - White
- Model:
- 910-006169
- SKU:
- 12566551
See more imageswould recommend to a friend
Matt Posted
The features advertised do not work. The audio visualizer is currently not working on it. I’ve tried reinstalling the software and tried all of the troubleshooting from the Logitech website. Also, the clicks feel plasticky and cheap. The battery doesn’t last as long as other mice I’ve had. I have to charge it everyday so far and I know that batteries degrade over time. Also, the ghub software is clunky to work with and it must be installed to use all of the features.
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - White
Logan Posted
This mouse as a great mouse, but with a humongous flaw. Actually, this flaw is among almost all Logitech gaming equipment and office equipment. The good: -Feels very comfortable -Extremely light -Cool colors -Many buttons to work with The bad: -RBG light location is weird. You only see it when not using it, as your hand will cover the light. -Can't fit the extra button cover in the bottom cavity meant for the USB. The ugly (big flaw): Logitech GHub is the flaw. It is an awful, garbage program that has not been looked after and maintained. You will find that setting up RBG is a pain (lights won't save to device; lights won't even show up sometimes); sometimes the colors don't look like what you picked; button assignments don't always work; and profiles can be extremely pain-inducing to set-up. TL;DR: The mouse itself is an amazing piece of hardware. But Logitech refuses to upgrade their very low-quality program, causing a lot of user frustration. (Oh and if you expect that they will actually listen to you, well, they don't. You will find threads of people trying to fix aforementioned problems from over 5 years ago now and more if you search for the solution.)
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - Black
Posted
Truly appreciate your time and efforts in leaving us with a valuable feedback. We certainly understand your displeasure with the G Hub and apologize for any inconvenience that arise. We want our users to enjoy the products as much as we do. We'll make sure to communicate this with the appropriate team as we continue to enhance our products as well as the user experience.
StellaD Posted
If i could return this i would. Missed the return window by 3 days. The screen, when the mouse wheel is set to freewheeling (non tactile mode), when you stop spinning it will stop scrolling for a couple of seconds and then scrolls on a bit every single time. Absolutely infuriating. Not a fan of how loud the clicking is when you put it in tactile mode and scroll that way, but it's the only way to get the screen to stop where you want it to.
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - White
Posted
We are very sorry to hear about your disappointing experience with the Logitech G502 X PLUS mouse, especially regarding the scrolling issues and the loud clicking in tactile mode. We understand your frustration and sincerely apologize for the inconvenience this has caused. <img src="https://s3.amazonaws.com/stratos-logos/logos/Logitech.png" alt="Logitech" title="Logitech" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Bobo Posted
For a $160 wireless gaming mouse, I expected better performance. This is my third day using this mouse and I've been dealing with sporadic stuttering and lag when playing FPS (Far Cry 5/6 and Battlefield 4/5). Returning back to Best Buy and staying away from Logitech.
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - Black
Posted
That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it. Thanks a lot!
JordanB Posted
The button for Free Scroll broke in 27 days. It will press down but not activate fully. The wheel has less resistance but not free scroll. I own g502 wired and g502 hero wired. The other 2 are still kicking strong after years. Hopefully this is a fluke and Logitech will replace it. Be weary, Best Buy only has a 14 day return on this item.
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - Black
Posted
Thanks for sharing your experience—we’re really sorry to hear about the Free Scroll button issue, especially so soon after purchase. It’s great to know your other G502 models have held up well, and we’d love the chance to help get this one back on track.
Please reach out to our social care team at **socialcare@logitech.com** with the following details:
- Name
- Email Address
- Country
- Product Name
- Brief description of the issue
We’re here to support you and hope to restore your confidence in the product.
<img src="https://s3.amazonaws.com/stratos-logos/logos/Logitech.png" alt="Logitech" title="Logitech" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
JessieF Posted
the wheel in the center moves to freely misses me up when I game
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - White
Posted
Thanks for sharing your feedback! The G502 X PLUS features a dual-mode scroll wheel designed to give you more control.
Simply press the button directly behind the wheel to switch from that "free-spin" mode to a tactile, ratcheted mode that provides the precision you need for gaming.
<img src="https://s3.amazonaws.com/stratos-logos/logos/Logitech.png" alt="Logitech" title="Logitech" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Kris Posted
I had this mouse for 3 months, stopped using it for a week and it stopped working
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - Black
Posted
We regret that the Logitech - G502 X PLUS LIGHTSPEED Wireless Gaming Mouse didn’t work as expected. Our team would like to make this right—please email us at socialcare@logitech.com <img src="https://s3.amazonaws.com/stratos-logos/logos/Logitech.png" alt="Logitech" title="Logitech" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Lumpy Posted
Loved the mouse at first i bought it on 1-10-23 and it was great but then on 2-28-23 the scroll wheel completely stopped working. Failed 18 days after the return policy. Now normally i would have bought the replacement plan but i was extremely low on funds at the time and this was already pushing it and could afford to pay 50 dollars for the replacement plan on a 150 dollar mouse well now im out 150 bucks and have a mouse i cant even use for most games as i regularly use the scroll wheel
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - Black
Posted
We deeply apologize for the inconvenience you experienced with the scroll wheel of your G502 X Plus. We understand your frustration and this is surely not what we intend to deliver. If you haven't already, we encourage you to reach out to our support team who may be able to provide further assistance or explore potential solutions under warranty. We appreciate your feedback and will strive to improve our products in the future.
StevenR Posted
I have been very excited about this mouse for quite some time. However after 14 days it stopped working, I thought it just needed charged so I put it on a charger. Next day it still didnt work. Went to see when I could return it, ironically enough the last day to return it was today so i hopped in my car and returned it. For the price I just cant justify it already not working so I think I will stick with my cheap $5 gaming mouse from 5 and below.
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - Black
Posted
Hey! I understand your disappointment with the Logitech G502 X Plus Wireless Gaming Mouse. It's unfortunate that it stopped working after only 14 days, especially considering the price point. Given the short amount of time you had it, I recommend reaching out to Logitech's social care via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
They may be able to offer a replacement or troubleshoot the issue you experienced.
Anonymous Posted
The mouse ddint really fit well for my large hand.
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - Black
Posted
We are very sorry to hear that the Logitech G502 X PLUS mouse didn't fit your hand comfortably. We understand your feedback about the fit. <img src="https://s3.amazonaws.com/stratos-logos/logos/Logitech.png" alt="Logitech" title="Logitech" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Elias Posted
Not worth the price. The settings get all wonky and then it lags or the mouse doesn't respond whenever I move it around. It would have charge. I don't know how to fix the problem, it just fixes on its own.
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - White
Posted
We understand the challenges involved, and we apologize for any inconvenience caused. Your feedback is invaluable, and we assure you it will be given due consideration. For further assistance, please reach out to our Logi Support team.
Bbbadger Posted
Scroll wheel died before 11 months of use. The rest of the mouse was excellent but now unusable because of the bad scroll wheel
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - Black
Posted
We are sorry to hear that the scroll wheel on your Logitech G502 X PLUS LIGHTSPEED Wireless Gaming Mouse failed before one year of use. We understand the importance of a reliable mouse, and we apologize for any inconvenience this may have caused. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
JacobM Posted
right and left click buttons stopped working a month after i bought the device. they only work if its 65 degrees or lower. if its room temperature of above i have to have a fan blowing on my mouse for it to even work. completely unacceptle for the price i payed.
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - Black
Posted
We sincerely apologize for the encountered experience. We would suggest contacting our Logi Support directly to report this matter and seek further assistance.
MorganB Posted
Stopped working after 3 months. Don’t buy!!! Look at others.
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - White
Posted
We apologize that your Logitech G502 X PLUS LIGHTSPEED Wireless Gaming Mouse stopped working after 3 months. We value your feedback and will use it to improve our products. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
NewGamer Posted
Not fast enough for CLX Horus gaming Desktop (returned.)
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - Black
Posted
We regret to know that the product did not meet your expectations. We'll make sure to share it with the right team so they can look into it.
NoOne Posted
wouldn't recomend compared to basilisk v3 pro which is way better and also has bluetooth
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - Black
Tagg Posted
Had to return and stick with the 502 hero wired. This isnt worth it at all
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - White
Fancynoob Posted
Side buttons frequently fail yo respond. Do not get this one.
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - Black
Posted
We apologize for any inconvenience you may have experienced and genuinely appreciate your feedback. Your input is highly important to us and it hasn't gone unnoticed. We will use it to improve our products and services.
BuckNastyEcho Posted
Really quite ridiculous that they did not put counterweights in their new iteration of the 502. On the old 502 you can place the weights precisely to have a prefect balanced lift and feel. The new one did away with this and imo ot makes the mouse not worth buying, especially if you're used to balancing your mouse for that perfect lift-off feel. 20 extra dollars for rgb on the new one? No thanks. Optical switches are great but ive had my 502 lightspeed since it released and have had 0 switch problems. I would only buy this new version if you're ok with less battery life, no counterweight, paying 20 extra dollars for a little led, and it being a bit bigger.
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - Black
Flame2hand Posted
Came defected, which logitech knows about. Cant return because bought it online and picked it up. (Store is 3 hrs away and not driving there to return a mouse, I wouldn't buy this mouse until they fix the defective units they have)
This review is from Logitech - G502 X PLUS LIGHTSPEED Wireless Optical Gaming Mouse with HERO 25K Sensor - Wireless - White
Posted
Hello, we are so sorry to hear that the G502 X Plus did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. At the end of this message, I have attached a link to our support page. There, you'll be able to submit a ticket with our warranty department to get this issue solved. Again, we truly apologize for the inconvenience. We look forward to hearing from you to get this resolved. Thank you for being part of the Logitech family, have a great day. -Ricky from Logitech. https://support.logi.com/hc/en-us/articles/7639147701399-Warranty-G502-X-PLUS-Wireless-RGB-Gaming-Mouse