- Rated 1 out of 5 stars
Garbage product, worse support from bestbuy
Dcurry Posted
I was super excited about my first attempt into sim racing but started with this to get a feel for it. I was EXTREMELY DISAPPOINTED. Loud. Clunky. and the wires ended up getting severed so I only used it about a month before it died. And Best Buy’s return policy is trash so I’m best for almost $500 when you factor in taxes and the fact that I bought the shifter too. I will say the time I had it I enjoyed it
No, I would not recommend this to a friendBrand response from Logitech
Posted
Hi Dcurry, Very sorry to hear about your extreme disappointment with the G923 Racing Wheel. You mentioned that the wires got severed after a month and that Best Buy wouldn't take it back. They usually allow returns after 14 days. Fortunately, Logitech does have a 2-year limited hardware warranty. You can file a warranty claim here at this link: https://support.logi.com/hc/en-us/articles/360052978633-Warranty-G923. Hope that helps to resolve the problem and that all is going well. Thank you for being a Logitech customer. - Richard from Logitech
- Rated 1 out of 5 stars
G923 steering wheel
JiovanniM Posted
Great device for starters, steering is phenomenal, lots of fun
No, I would not recommend this to a friendBrand response from Logitech
Posted
We are happy to hear you are enjoying the G923 Racing Wheel! We appreciate your feedback.
- Rated 1 out of 5 stars
Especially Bad, DO NOT BUY
Mark Posted
The Logitech G923 racing wheel and pedals set is a total letdown. Its boring design, weak force feedback, and pedals that feel like dead weight combine to make racing feel like a chore. Topped off with a super confusing software, this product is a big bummer that's a slap in the face to anyone who thought this would be fun to race with. Logitech really dropped the ball with this one, and it's disappointing that they're getting away with good reviews. TLDR: It's really bad. Stay away.
No, I would not recommend this to a friendBrand response from Logitech
Posted
We're truly sorry to hear about your negative experience with the G923 as it did not meet your expectations. We definitely value your input and make sure that this is passed along to the development team for them to consider in the future updates. Thanks so much!
- Rated 1 out of 5 stars
Sad truth
UNFAIR Posted
2 months of intense F1 racing, brake pedals doesn't function to 100% anymore even after trying every solution online. At first, it was awesome. But it won't brake to 100% anymore.
No, I would not recommend this to a friendBrand response from Logitech
Posted
I'm very sorry to hear the brake pedals are not functioning as expected after only two months of use. We understand your frustration and will do our best to assist you with this. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
- Rated 1 out of 5 stars
Not a pleasant experience.
Reno411 Posted
This wheel is definitely for beginners. Very jerky and you can feel the gears that drive the wheel. Spend the extra money if you want an actual sim experience. Also the noise it makes when doing its thing is too much.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
steering wheel will fling a table if mounted to it
robert Posted
really didnt think it was worth the money it would be better if you had the chair and everything else
I would recommend this to a friendBrand response from Logitech
Posted
We’re really sorry to hear about your experience with the Logitech - G923 Racing Wheel and Pedals. That’s not what we aim for. Please contact us at socialcare@logitech.com with your details so we can assist you directly.
- Rated 1 out of 5 stars
Quite the let down
DomenicD Posted
Might as well spend the money on a high end racing set up. Also highly recommend getting a racing chair.
No, I would not recommend this to a friendBrand response from Logitech
Posted
We are very sorry to hear that the Logitech G923 Racing Wheel and Pedals did not meet your expectations. We appreciate your feedback and will consider it.
- Rated 1 out of 5 stars
Bad overall experience
Customer Posted
I got the g923 for Christmas from my grandparents but after getting a broken model we tried to exchange it and got next day shipping and my package has since been lost. We have given it over a week and called the shipping number and we got nowhere with a very rude worker. I still haven’t received my package or any compensation even after requesting a refund. Overall not a good experience.
I would recommend this to a friendBrand response from Logitech
Posted
We're very sorry to hear about your disappointing experience. We recommend reaching out to BestBuy customer support for further assistance regarding your order. They should be able to address your concerns and help provide a resolution.
- Rated 1 out of 5 stars
Not that great
NipunD Posted
Not realistic at all compared to a real car..cannot simulate with this wheel
No, I would not recommend this to a friendBrand response from Logitech
Posted
Thank you for your feedback. We sincerely apologize that the G923 racing wheel did not meet your expectations for realism and caused disappointment. While consumer-level racing wheels are designed to enhance the gaming experience, we understand that they cannot perfectly replicate the feel of a real car. We are sorry that this product did not provide the level of simulation you were looking for.
- Rated 1 out of 5 stars
Bad wheel good pedals
AndrewV Posted
The wheel is very clunky and doesn’t feel realistic
No, I would not recommend this to a friendBrand response from Logitech
Posted
We are very sorry to hear that the wheel of the Logitech G923 Racing Wheel and Pedals did not meet your expectations. We understand your feedback about the clunkiness and lack of realism.
- Rated 1 out of 5 stars
Poor build quality
Tyae Posted
The wheel itself is nice but the plastic quality at the base of the wheel is extremely poor. It is meant to clip to a desk but it did not hold. Would not recommend, especially not against cheaper/better options.
No, I would not recommend this to a friendBrand response from Logitech
Posted
Thank you so much for your valuable feedback. We regret to hear that the product didn't meet your expectations. We'll communicate this with our development team as we continue to enhance our products as well as the user experience.
- Rated 1 out of 5 stars
Horrible Experience
Sold me a wheel that did not go with the box, wrong serial #. On top of that the wheel was malfunctioning and that would not take it back because it was the day after 15 day return policy. Had to return it to manufacturer for a new one, I am done with Best Buy.
I would recommend this to a friend - Rated 1 out of 5 stars
BUY PROTECTION PLAN
Hanna Posted
Purchased in Oct for Xmas. Item past refund/exchange time. It does not work, spend the added monies and buy Geek Squad plan. Having to go through Logitech Support in an attempt to have the item exchanged/repaired, if possible.
No, I would not recommend this to a friendBrand response from Logitech
Posted
Hello Hanna,
I am sorry that you are having issues with the G923. This is not normal; the G923 is resilient to harsh use and will last you for years typically. For the same reason, Logitech G offers 2-Year Limited Hardware Warranty for the G923. So, feel free to contact the Logitech customer support team to find a solution for your issue or get a replacement. Logitech appreciates your product review. - Leo from Logitech - Rated 1 out of 5 stars
No way Jose
Sincere21 Posted
I don’t think it’s worth the price and it doesn’t really clamp on correctly
No, I would not recommend this to a friendBrand response from Logitech
Posted
Sorry about the experience. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
- Rated 1 out of 5 stars
Didnt work properly
Jermey Posted
Nice concept but didnt respond in game while using wheel late kr delayed response
No, I would not recommend this to a friendBrand response from Logitech
Posted
That's disappointing to hear. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
- Rated 1 out of 5 stars
Playstation
SueW Posted
Sent it back to large to set up. Hard to use and set up on desk
No, I would not recommend this to a friendBrand response from Logitech
Posted
That's unfortunate! We regret to know that the product did not meet your expectations. We'll make sure to share it with the right team so they can look into it.
- Rated 1 out of 5 stars
Not worth it
Jeff Posted
Cant adjust real well and overall steering isnt comfortable
No, I would not recommend this to a friendBrand response from Logitech
Posted
We're sorry to hear about your negative experience with the product. Your feedback is important to us, and we'll make sure to share it with the right team. Thanks so much!
- Rated 1 out of 5 stars
Dumb
JoshKanouff Posted
Crap I suck it sucked and that’s that bulltotally me and it
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Logitech
Travis Posted
Hot garbage logistic support doesn’t Even reply in a timely manner when thare is a issue.
No, I would not recommend this to a friendBrand response from Logitech
Posted
Hello Travis, we are sorry to hear that the G923 did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. We appreciate you having patience with us during this global pandemic. We are working as fast as we can to accommodate all our customers needs. We apologize for any inconvenience we may have caused. Thanks for being part of the Logitech family, have a great day. -Ricky | Logitech
- Rated 1 out of 5 stars
NOT VERY USER FRENDLY
NOTVERYGOOD Posted
NEVER WOULD WORK TRYED FOR DAYS TO MAKE IT DO WHAT IT WAS SUPPOSED TO
No, I would not recommend this to a friendBrand response from Logitech
Posted
Hello, I am so sorry to hear you are unable to get the wheel working. Here is the start up guide from our support page in order to help you further: https://www.logitech.com/assets/65933/g923-racing-wheel-qsg.pdf. Thank you for taking the time to write this review, we appreciate the feedback.
