See more imagesMotorola - moto g play LTE 64GB (Unlocked) - Sapphire Blue
- Model:
- PB0C0007US
- SKU:
- 6568429
Highly rated by customers for:
See more imagesHighly rated by customers for:
ZoeT Posted
so I have bought cheap phones before but the optics and user interface sound and fonts on this phone were not great. I bought it as a backup phone for my mom. the hello Moto always annoys me I went to return it and I forgot the cable and then I just couldn't get it back in time. so no I am not happy that I am stuck with it. but whatever. it will probably be just fine for a very young person for a first phone but not a middle aged or senior citizen.
Posted
Hi ZoeT, We’re sorry to hear that your experience with the phone hasn’t met your expectations. We appreciate your detailed feedback about the user interface, sound, and display—it helps us improve future devices. While it may not have suited your needs, we hope it can still serve well as a simple device for someone just starting out with a smartphone. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
Charlene Posted
If you intend to transfer your photos and videos to your PC, please be aware that you cannot do it simply by connecting this phone to your computer via USB. I spent many hours over two months time trying to figure out how to transfer my photos and videos to my PC. Motorola tutorials were no help at all. Even a Motorola "expert" couldn't answer my question and told me to upload my media to Google Drive! I finally stumbled across an article that said one must download and install a Motorola driver to the PC to enable the transfer of media. This is absurd that a basic task is made extremely difficult. And Motorola does nothing to make sure their customers know how to accomplish this fundamental task. I consider it negligence both in designing the product and informing their customers about the hoops they need to jump to get the phone to perform a basic function. I cannot comment about the other features because I hate the phone so much I rarely use it. I have a sour taste in my mouth for Motorola and would never buy another one of their products.
Posted
Thank you for sharing your feedback with us, Charlene. We apologize for the frustration you’ve experienced while trying to transfer your photos and videos to your PC. We understand how important this functionality is, and it is concerning to hear that you’ve encountered such difficulty. We would like to investigate this matter further to see how we can improve the experience for you and others. Please email us at supportforums@motorola.com with any additional details or concerns you have. We'll be happy to help. -Mitch
HarshaB Posted
The phone became sluggish after eight days and required a restart to regain speed, but the improvement was only temporary. The battery, however, remained excellent, working for two days but the speed and apps loading are very slow.
Posted
Hi HarshaB, We're sorry to hear that these are happening on your phone. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please email us at supportforums@motorola.com for us to further assist you. -Mitch
JAMEYC Posted
This phone is terrible with WiFI. I have the same model 2024 version and WiFi works great. This Moto G Play is very very bad. AVOID AT ALL COSTS!!!
Posted
Hi JAMEYC Thank you for bringing this to our attention, and we are incredibly sorry to hear about your frustrating experience with the Wi-Fi on your Moto G Play (2025). We know how important a reliable connection is, especially since your 2024 model performed so well. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
MAWULEA Posted
They never send the phone to me . I order it since 3 weeks ago and I haven’t received it. Please i need an explanation. Thanks !
Posted
Hi MAWULEA, We're sorry to hear that you have not received your order yet, and we understand how frustrating this must be after waiting for three weeks. Since the purchase was made through Walmart, we recommend contacting Walmart's customer service directly for assistance with your order status, shipping information, or any delivery concerns. They will be in the best position to provide an update and help resolve this matter. We apologize for the inconvenience and appreciate your patience. -Mitch
ValerieR Posted
I still have it but in less than a month all the front glass break. And I buy it for $99 but the glass was $150. A little disappoint about how fast break
Posted
Hi ValerieR, We’re sorry to hear that the front glass broke so quickly. We understand how disappointing this must be, especially given the repair cost. Considering your situation, the next step would be to have your phone serviced. You can send your device to our repair center, where it will undergo a full evaluation and investigation. You can find your repair options and submit your device through this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair.
If you have any questions along the way, please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Bobbi Posted
This is hands down the worst cell phone ever. No battery life, no storage and no directions for funky pages. Never did figure it out before I decided to go back to Samsung. Get something else to save waste.
Posted
Hi Bobbi, We’re sorry to hear about your experience with your phone. It’s never our intention for any customer to feel frustrated or dissatisfied, and we appreciate you taking the time to share your honest feedback. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Kindly send us an email at supportforums@motorola.com, and we'll assist you from there. -Mitch
Colin Posted
Barely functional. Input delay. People couldn't hear me on calls. You could barely run the simplest of apps. Bought this in a pinch when previous phone broke on a vacation... Would not recommend
Posted
Hi Colin, We’re very sorry to hear about the issues you experienced. It sounds like the phone did not meet your expectations, especially with call quality, input delays, and app performance. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
NiqueB Posted
I noticed that this is the exact same phone that target boost mobile and all of the other store sale. They charged almost 3 times the price and when I took it back to the store, product was never open taken out of the box or anything they charged me like $35 for a restock fee Insane yeah I won’t be buying any technology or anything from them if I’m not 150 thousand percent sure that I will be need it, and I watched a girl do the “”restock she literally looked at it looked at the SIM card and put it back. That is what you’re charging me $35 for that is insane.
Posted
Hi NiqueB, We're really sorry to hear about your experience with the return and restocking fee. While we don’t control the policies of individual retailers, we understand how frustrating it can be to be charged a significant fee, especially for an unopened product. We appreciate you bringing this to our attention, and we’ll make sure to share this feedback internally. -Carlos
MDHealy Posted
I searched in the Best Buy app for "esim phone unlocked". This was the third one in the list, at a good price, so I bought it online. It turns out that it doesn't have an esim. I should have done my own research. I know that because the first thing that I heard after I mentioned it to the sales person was "You should have done your own research". I explained that clearly I was wrong, but I did not think it unreasonable for the third product in a search to meet the criteria of the search. He countered with "If you type google into the search it will give you TVs, phones lots of different things. You need to do your own research". There wasn't really any reasoning with him, so I left.
Posted
Sorry to hear about your experience! It’s understandable to expect accurate search results when shopping. We appreciate your feedback and hope you find the right device that fits your needs! -Carlos
MelissaP Posted
Nothing wrong with the phone. When i was shopping online i asked your customer services if i was able to use Spectrum cell service on this phone and was told yes. Well surprise it is not compatible. Bought this phone for my father and wasnt able to get him service on my Spectrum account.
Posted
Hi MelissaP, We apologize for the inconvenience you've experienced.
We have reviewed your concern regarding the Moto G Play 2024, and we can confirm that this phone is indeed compatible with Spectrum when used as an unlocked device. For your reference, you can verify the carrier compatibility at the following link: https://www.motorola.com/us/carrier-compatibility. We recommend contacting BebtBuy for assistance with your purchase and activation concern. They can help ensure that the device is set up correctly with your Spectrum account. -Mitch
JohnT Posted
No one at either Best Buy or AT&T could activate this phone onto cellular data which made it useless to me. When I returned the phone, Best Buy charged my a $45 restock fee on a $95 phone. I WILL NEVER SHOP AT BEST BUY AGAIN
Posted
Hi JohnT, We’re sorry to hear about your experience with Best Buy and AT&T. We understand how frustrating it can be when a phone cannot be activated, and a restocking fee is applied. While we don’t control retailer policies, we appreciate your feedback and hope your next experience with a Motorola device is smoother. -Mitch
user344566 Posted
i have bought this phone 3 times and its trash. dont buy
Posted
Hi user344566, Thank you for your feedback, and we’re very sorry to hear about your repeated negative experiences. We understand how frustrating that must be, especially after purchasing it multiple times. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
WilliamM Posted
Paid $140 for this phone had it a month and a half it’s no longer returnable and still brand new. Went to a ecoATM and got offered $8. What a joke. I didn’t take the offer needless to say since this phone is clearly overpriced trash. Then I saw this at Dollar General for $50 bucks new. Rip off. Camera sucks.
Posted
Hi WilliamM, We're sorry to hear about your experience and we understand how frustrating it can be to feel like you didn’t get the value you expected. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
NtechN Posted
For $109, this phone isn't even 5G. When I bought it I asked about buying an Otter box or another protective case. Best Buy didn't have any, and could not tell me where to find them. Next day the phone fell off the bed and shattered the screen. Ive had my old phones survive this many times. I told Best Buy, but they just said it's my fault for not buying an an Otter box!
Posted
Hi NtechN, We're sorry to hear about your experience and understand how frustrating this must be. Regarding your feedback on 5G support and protection options, we appreciate you bringing this to our attention. As for the screen damage, we know how upsetting it is when an accident like this happens so soon after purchase. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. If you have questions write us an email at supportforums@motorola.com. -Mitch
LuizA Posted
Bad experience. I still haven't received my product. The roadie put it in front of the wrong door, it wasn't my apartment or the condominium's storage room. I've already contacted the chat 5 times and nothing has been done so far. I've even been to the physical store. Without success. If nothing is done, I'll take the appropriate legal action.
Posted
We’re truly sorry to hear about the trouble you’ve experienced with your delivery and the inconvenience it has caused. We completely understand how frustrating it must be to have your package misplaced and not yet received despite your efforts. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist.
-Carlos
none Posted
I returned the phone due to the rudeness of the manager who took over the sale from the salesperson who was doing just fine.
Posted
Hi none, We’re very sorry to hear about this experience. Customer interactions should always be respectful and professional, and it’s disappointing that this was not the case during your visit. We appreciate you letting us know, and we’ll make sure this feedback reaches the appropriate team so it can be addressed. -Carlos
ShialeshkumarP Posted
Not even 5 months after starting battery charging problems I buy feb 2025 Now charge only 5 % that’s it. What should I do.
Posted
Hi ShialeshkumarP, We’re sorry to hear about the battery and charging problems you’re experiencing. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Annie Posted
I was lied to I was sold a used phone when I was told they just had opened the box but it had not been used so I'm not impressed
Posted
Hi Annie, We’re very sorry to hear about your experience. Receiving a phone that was used rather than just opened is certainly not the service we aim to provide. We recommend contacting BestBuy to further assist you with the device. -Carlos
JorelP Posted
Phone was horrible didn't like it at all when it was better
Posted
Hi JorelP, We’re sorry to hear that your experience with the phone was disappointing. We’d like to understand more about what specifically made it difficult for you to use. Could you please share additional details about the aspects you didn’t like by sending an email to supportforums@motorola.com? Once we have more information, our team can review your feedback and provide guidance or possible solutions. -Mitch