- Rated 1 out of 5 stars
Frustrated
Bereadytobeignored Posted
I originally came in interested in checking out the new iPhone. After much attempts to ask questions and be helped I decided maybe I'll just go ahead and get an unlocked Android. It was very hard to find anybody and the phone department that really cared about selling a phone that wasn't from a specified phone carrier. The lady that was at the door did seem helpful and kind as trying to point me towards somebody who would help. The guys in the phone department seem to annoyed that they had to dig around for a phone that was unlocked and did not want to help me compare futures or models. When I picked out a phone they had to dig and dig for one. I asked them over and over are you sure this is unlocked they said yes. Spent the time and money to get this phone took it to my carrier and they told me that it is not unlocked. Had to spend more time to go to another Best buy and return it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi Bereadytobeignored, We’re sorry for the frustration you experienced. It’s clear the support and verification for your unlocked phone didn’t meet expectations. I recommend reaching out to BestBuy support for clear information about the unlocked device. -Carlos
- Rated 1 out of 5 stars
Photos Don't Work
SARAC Posted
This phone was broken from the moment I got it. Unfortunately for me I don't do much with the camera and didn't learn this until 2 days after the return period ended. Photos get corrupted. It randomly doesn't save videos. When it does have a photo that doesn't look visually corrupted it still doesn't let you do anything with it like send it or edit it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi SARAC, We're sorry to hear that you are experiencing problems with photos and videos not saving correctly and files appearing corrupted. We understand how frustrating this can be, especially when it affects the basic use of your camera. To help resolve this, please try a few basic troubleshooting steps. First, restart your phone by turning it off completely, waiting about 30 seconds, and then turning it back on. Next, check your available storage in Settings to ensure there is enough free space, as low storage can affect how media files are saved. Please clear the Camera app cache by going to Settings > Apps > Camera > Storage and selecting Clear cache, and if needed, Clear storage. Clearing the cache will remove any temporary files being stored by the device. Clearing the data will remove data that the application has saved. If you are using an SD card, please remove it temporarily and test again, as a faulty or incompatible card can sometimes cause saving and file access problems. It is also important to check for any available software updates by going to Settings > System > System updates and installing them if available. If the concern continues after trying these steps, please email us at supportforums@motorola.com, and we will be happy to assist you further from there. -Mitch
- Rated 1 out of 5 stars
Bloated so bad
Zachary Posted
[Employee of bestbuy] Too much "necessary" bloatware that is subpar at BEST and worse some of it is straight up useless for the user because all it does it collect advertising data. This RUINS a good phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi Zachary, We’re sorry to hear that you feel this way. We appreciate your feedback regarding the pre-installed apps and understand your concerns. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
- Rated 1 out of 5 stars
Lepoopoo
JustinO Posted
Phone has slowed way way down and in some cases won't load at all and I've done everything that I've found to correct it, up to and including a hard restart. VERY DISAPPOINTED!!!!
No, I would not recommend this to a friendThis review is from Motorola - moto g stylus 2025 256GB (Unlocked) - PANTONE Surf the Web
- Rated 1 out of 5 stars
Trash don't spend the 350$.
KatherynB Posted
Absolutely trash screen broke within 2 weeks of owning it over a very small bump to phone. I have the same phone but 2021 and have dropped it off a roof of my car, off my shed when I was replacing shingles.. down flights of stairs with zero issue not one screen crack. This trash phone cracked hard all over screen within two weeks from mishandling the phone at dinner table as I sat at dinner table eating. That's about a 6 inch drop onto a soft top table WITH CLOTH. TRASH DO NOT BUY
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi KatherynB, We're sorry to hear about your experience and the damage to your phone’s screen. We understand how frustrating it must be for it to break so easily. While physical damage isn’t covered under warranty, you can have your phone repaired for a fee. You can view your repair options here: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair.
If you have any questions, you can also reach out to us by email at supportforums@motorola.com. -Mitch
- Rated 1 out of 5 stars
Arrives with dead battery
Memyselfandi Posted
Arrives with dead battery & needs charging multiple times daily. 4 year old Samsung better battery life. Awful.
No, I would not recommend this to a friendThis review is from Motorola - moto g stylus 2025 256GB (Unlocked) - PANTONE Surf the Web
Brand response from Motorola Customer Care
Posted
Hi Memyselfandi, We’re sorry to hear about your experience with the battery. To help improve performance, we recommend fully charging the phone using the original charger, checking for apps running in the background that may be consuming excessive power, and ensuring the phone’s software is up to date. Restarting the phone can also help resolve persistent battery drain. If these steps don’t improve the situation, please send us an email at supportforums@motorola.com. We'll be assisting you from there. -Mitch
- Rated 1 out of 5 stars
Don't buy this
JodieS Posted
This phone sucks I wish the employees didn't talk me out of a buying a good phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi JodieS, We are sorry to hear that your experience. We'd like this to be checked. Could you please share more details about the specific problems you are experiencing with the device, such as performance problems, connectivity, battery, or any other feature? Please write us an email at supportforums@motorola.com. -Mitch
- Rated 1 out of 5 stars
Bad service
FernandoR Posted
Tried communication with the AI, waste of time over and over. That's just stupid. Just overall bad purchase
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi FernandoR, We’re sorry to hear about your experience, and we understand your frustration. Our goal is to provide helpful support, and we apologize if our service fell short. If you’d like, we can assist you directly with any specific concerns about your device or guide you on the next steps to improve your experience. Please send us an email at supportforums@motorola.com. We'll be there to help. -Mitch
