Customer Ratings & Reviews

This is a great refrigerator with lots of storage in both the freezer and on the refrigerator side with an updated black stainless steel modern appearance. It is a very solid built fridge. The doors close and seal firmly and I love the handles! The handles are a lighter color and are shiny and comfortable to use. The fact that they are curved is great because that means I don’t walk into them.  The ice compartment in the freezer is great and makes plenty of ice and is easily accessible for pulling out the bucket of ice if needed. For cons, I would say a couple of things are that: it is not completely fingerprint proof, and I use a microfiber cloth often on the handled so they don’t stsin with fingerprints. Also, I had to adjust the temperature inside the refrigerator to 35° in order for the refrigerator to be cold on all of the shelves because when it was at the preset temperature of 37°, one of the lower shelves was heading towards 40° according to my thermometer. It does keep everything nice and cold which is a plus, I would also say that when you push against the dispenser for ice that you have to push fairly hard and some young kids may have trouble getting ice. Overall, I am very pleased with the refrigerator, and it was perfect for my kitchen! Best Buy delivery guys were great! Thsnk you!

I shopped around for about 6 months on line before I had narrowed it down between Home Depot and Best Buy.The Whirlpool had all the features I wanted.The ice maker and water dispenser and the ice maker on the inside door panel which gave away to more space,mind uou My old Whirpool came with the house in 2009 and I had never replaced a refrigerator.I read the reviews between the different brands and settled on the brand I already had.Boy how refrigerator features and prices have changed from 15 years ago.The bins and interior are more plastic side bins.This new model has an outside panel which is great. You also have a choice of icc cubes and amount of water distribution.I like the Large crisper bins along with the other 2.I moved my crispy bin to the middle so I don’t have to bend . The freezer also came with bins and shelves .Even though the icemaker is a little noisy,so is my A/C when it comes on.The additional expense comes with buying a water filter every 6 months to insure you getting clear and clean water. I have yet to fill up the fridge with food, but the holidays are near so I will see how much I can store with different sizes bowls and bottles.My grandson loves the features and was even showing me how to use the panel. My only cos thus far ,I have a dent at the bottom side if the freezer door,and my refrigerator door swings very wide without stoppage.Overall, it serves it’s purpose and I anticipate on it working a long time.What made me decide between the places,even though Home Depot had the better price on the Whirlpool? The answer came down to the warranty and the Geek Squad service.The service is quick,efficient and reliable when it comes to customer service.

This Whirlpool Fridge is great! It has so much room due to the deep (28.4 Cu. Ft) spacious room in both the fridge area and the freezer area. You cannot go wrong on this model as it meets all the check marks for your everyday groceries! The water dispenser & Ice machine works exactly as described. With multiple types of options/levels for both the water/ice dispenser. The on-screen controls to change all the settings are very easy to use & user friendly! My Purchase for this Appliance/Fridge was Excellent Service Provided by Best Buy & the Geek Squad Employees! They were on time, quick, smart & respectful in the way they handled & installed my new fridge. I am very glad I chose Best Buy to make my purchase! I will from here on inform everyone within my circle about the perfect experienced I had & I Recommend this service to anyone out there reading this review.

I have wanted this beautiful fridge for quite some time. It's my first one with an ice and water dispenser. I do not have a freezer, so the extra freezer space is wonderful since the ice maker is in the door. This beautiful thing is huge! Overall, both the fridge and freezer side are more than enough room for my small family. I'm not sure I will ever have enough food at one time to use up all the fridge side space, lol. The inside lighting is very bright. You will not search for what you need long, because the lighting is perfect. It comes with the water filter installed, but there is no air filter included anywhere. Not even in the manual bag like it states in the set up instructions. Not sure who should cover the bill for this item. Be aware of this. The water dispenser lighting display is really beautiful and soft to the eyes. It's great when you wake up to get a drink of water and you're not thrown into full awakeness from bright lights. I love the water ounce counter display. It's made drinking water, in this hardly drinks water family, a fun competititive healthy game of who can drink the most water throughout the day. It's also great for cooking. You just select the amount you need dispensed on the extremely easy to use, uncomplicated, electronic panel and walk away. Great for fast paced cooking. I saved the ice maker review for last and included pictures of ice maker too. My first statement on the ice maker review is trust Your GEEK SQUAD installation!!!!! I previously purchased this exact fridge from a different retailer and had two separate fridges delivered and both were damaged and non working. There is a control arm in the ice maker and it should NOT be TOUCHED! The other retailer told me the control arm is in shipping mode and a tab needed to be released by pulling down the control arm and breaking the tab. This was done to both of the fridges and neither ice maker ever made a single cube. In the user guide instructions, there is a section displaying exactly what was done to the fridge and it is WRONG! So, when I received delivery from Best Buy, it was a comical experience. I waited til set up of fridge was complete and I asked why they had not took the ice maker out of shipping mode. I was looked at like I was crazy when I asked that question. I explained my previous experience and was assured that there was no need to touch the control arm. They had never performed this on any installation and never even heard of the shipping mode term. I felt so confused and dupped. I do actually read my manuals and they were doing their own training instructions they've been doing for years. Since I purchased the extended warranty, I decided to put faith in my Geek Squad and trust their installation. I am so glad I did! My ice maker produced ice cubes within hours of delivery. I am a believer in Best Buy now and have been able to enjoy the first purchase of new appliances experience. The ice maker is awesome! I chew ice non stop everyday and the crushed up ice option is perfect for me to chew. It is always full of ice and I have yet to need the use of the fast ice function. Every now and then the crushed up option gets clogged. I simply switch it to cubed ice mode and dispense a couple cubes and then switch back to crushed up ice mode and it works perfectly again. I am extremely happy with my purchase and I am also a loyal Whirlpool customer. All of my appliances throughout my home are made in America by Whirlpool and I feel it's important to support American made businesses. So, I am sure you can understand how relieved I am to know I am once again buying a quality product and now have a new favorite trusted retailer in Best Buy.

Love, love, love this! I went a full year with a sub standard, very small refrigerator freezer that was in our home when we purchased it. We finally decided to bite the bullet and replace it with this unit, and couldn’t be happier! Super roomy, nice, even temperatures, and so far absolutely no problems with it. So happy to have all the room, the ice and water in the door, and I love that the ice maker is in the door saving precious space in the freezer.

This refrigerator has pros and cons, but lately the cons outweigh the pros. Some of the pros are it does a great job cooling both the freezer side and the fridge side, the water filter is super easy to replace, and the control touch panel on the door is handy. The cons are the fridge does not seem as deep or spacious as it is supposed to be, the shelving placement, even with rearranging the shelves leaves a lot to be desired because the rails are too close together which makes it hard to see what's in the back of the fridge, it's noisy and makes unexplained rattling sounds inside, on occasion, and I'm thankful of purchasing the 3 year protection plan because we've had to use it 3 times in the past year and a half. First, the ice maker stopped dispensing ice and it turned out the wiring at the bottom front of the fridge was damaged/cut due to manufacturing defect/placement of the wiring. Then 6 months later, the ice making tray became unhinged and forced out of it's slot in the door.(see pictures) We don't even know how this happened but the mechanism to release the ice must have become jammed and forced the tray to empty by actually bending it. We had that replaced with a new ice tray assembly and the same thing happened again less than 2 months later. Again, the Geek Squad replaced the tray assembly and we hope that's the last time. However, I can visually see icicles hanging at the back of the ice bucket so it appears that water is leaking or dripping somewhere it should not be. The dripping water is also causing the ice cubes in the bucket to freeze together in clusters. If you choose to take a chance with buying this product, I highly recommend purchasing the protection plan because I can almost guarantee you will use it if you purchase this refrigerator.

The unit has plenty of space in freezer and refrigerator sections and is well lit The drawers glide smoothly when opening. The ice maker has efficient production however the dispenser seems like it is not real sturdy and it is possible it could wear eventually. There are good settings on the dispenser for ice and controls The unit condenser is a bit loud during normal running.

The refrigerator has a lot of room "in the freezer". The fridge has a humidifier drawer that basically makes it difficult to adjust the fridge portion for adequate shelf room depending on what goes on what shelf. Door shelving and adjustment gives a lot of additional item placement.

I recently upgraded to The Whirlpool 28.4 Cu. Ft. Side-by-Side Refrigerator, and it has been a fantastic addition to my kitchen which is a blessing with kids around The 28.4 cu. ft. capacity is impressive. I no longer struggle to fit in all my groceries, even after a big shopping trip. The adjustable shelves and bins are a great feature, allowing me to customize the space as needed. From day one, the cooling performance has been top-notch. Everything stays at the perfect temperature, and I’ve noticed my produce lasts longer. I appreciate that it’s Energy Star certified, as it helps keep my energy bills in check. The only minor downside is the cost of replacing the water filter. Overall, my experience with the Whirlpool 28.4 Cu. Ft. Side-by-Side Refrigerator has been overwhelmingly positive. It combines style, functionality, and efficiency seamlessly. It has truly enhanced my kitchen experience, and I would highly recommend it to anyone in need of a reliable and spacious refrigerator.

Extremely happy with this refrigerator so far! It has plenty of room and looks great in my kitchen. Purchased this Whirlpool to replace a Samsung that the compressor went out in. Although it was covered under warranty, I am still trying to get the warranty honored (8 weeks later!!!). The place where I bought it has been no help at all either (won’t mention the home improvement store’s name). Lesson learned and will be using Best Buy to replace all my appliances from here on out!!! Even the delivery guys were professional and helpful - way more than the previously used home improvement delivery team! Delivery was on time & Best Buy delivery crew was fast & courteous!!! I went ahead & purchased the Best Buy Geek Squad 5 year protection plan with this appliance so I now feel confident that if I do have any issue with it that it will be taken care of by Best Buy without all the stress.

A stand out refrigerator with the largest capacity in this size range. The in door ice maker provides lots of additional freezer shelf space and room for two slide out freezer baskets. On the fridge side there are two good sized slide out fruit / veggie storage containers and an over-sized deli draw. Five adjustable extra deep door shelves for milk and bottle storage. No other competitors could match these practical storage features or offered the same usable space in this price range. The finish and quality is great. The door panels are real metal, not a look alike fo plastic and fridge magnets actually stick to it which is a feature my kids make use of to proudly display their art work and brighten the kitchen. The door surface is easily cleaned with a light spray of Windex and wipe with a paper towel. I really like the bright white internal LED lighting as well as the easy to use door and dispenser controls. The extra tall dispensing ports let you fill long sports water bottles. I like the size of the ice cubes, not to huge. I did buy this during a big Memorial Day appliance sale and the pricing intensives made choosing this fridge a slam dunk. So look out for special deals.

Did our research, shopped around, Best Buy stood out. Info, sales and delivery were pleasant and efficient. Love the size, lighting, shelf layout, sturdyness and performance so far. Quietest fridge I've had in years, my food stays fresher longer (never again Samsung), thermometer readings are perfect. True test will be longevity. Right now, couldn't be happier, so so thrilled with our purchase! Highly recommend!

Well designed, simple functional layout. Ice dispenser works well and you can easily pull the box out for bulk ice use if needed. I love that the water dispenser counts ounces and you can have it auto dispense water using the measured fill function. My only wish is that you could change the default measured fill setting, it always starts at 8oz when 20oz or so would be a better starting point.

I love everything about it. At first the ice maker was not producing ice but there is a switch behind the bin that turns it off and on. Once I let it run a few cycles, it was good to go. It is very well lit and I can see the contents easily with all the see through shelving and spacious door compartments. I would buy it again, but my experience with Whirlpools is they last sooo long!

Very happy with my purchase! Spacious inside, nice looking on the outside, runs quiet, and love the water & ice in the door. Exceeds expectations.

The fridge has been awesome allt of space, small ice cubes but tahts fine, its alittle louder, but overall very satisfied. We had to make an emergency purchase, do to ours glinh out the night before Thanskgiving. We were able to purchase one that was returned becuae all others wouls have left us wothout one for at least 2-3weeks. I wish stores had morw in stock big ticket items you can get asap especially in times of need. The delivery guys were amazing.

This refrigerator is an excellent buy. It is very spacious inside with a great layout that is completely adjustable to conform to your needs. The bright touch screen panel on the front is easy to understand and operate. It gives you the choice of 3 different sizes of ice. Also the fridge and freezer temperature are easily adjusted form the same front panel. It is well lit inside and all together very sleek and stylish. I love it and would recommend it to anyone.

Replacing my original whirlpool refrigerator which I had for over 25+ years it was time as it no longer made ice plus my fruits and leftover in the fridge would only last no longer than two days as it would freeze it completely so it was time . Decided to go with this as I trust the brand plus it has the space . After reading other reviews they didn’t seem to bad so we went ahead and purchased. Got a great deal through Best Buy manager actually discounted it off the price with five year protection plan . Delivery was on time and early than expected the guys where great . The two things are when getting ice it is super loud , the doors are close so well that when we pull to open it literally pulls the whole fridge towards us . The handles are off but can be fixed, so far not a deal breaker for the price I paid , it gets the job done super spacious and that all that matters.

Love it. Water dispenser that shows ounces is great. Keeps temperature perfect. Looks beautiful

We are in love with this fridge so far! After our horrible Samsung French door fridge, this Whirlpool is like the Queen of refrigerators! It is spacious on both sides with moveable shelves and door bins. The door bins are well made. I’m disappointed there isn’t a butter bin at the top of the door, but it’s not a deal breaker. The ice maker can be a little loud (not bad though), but it actually makes ice!!! We are obsessed with the measured fill on the water dispenser. We are still finding the best places for everything but every time we open the fridge we don’t get mad.