Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.
When we arrive at your home, we'll evaluate the service area and discuss the scope of work to ensure that the services you purchased meet your needs and expectations. If they don't, we'll recommend solutions.
Your service includes delivery to a location serviced by an elevator or up to the third floor. After delivery, we’ll unbox your networked audio player or speaker and prepare for the next steps of the installation service.
We’ll complete your smart TV’s initial software configuration process so it’s ready for us complete your service.
Based on the room layout and your desired audio experience, we’ll recommend the optimal placement for your player or speaker and set it up on an existing stand or shelf.
We'll add the system to your existing wireless network and perform the necessary software or firmware updates.
Using your phone, tablet or computer, we’ll install the networked audio ecosystem and ensure the best settings are adjusted for your space and your player or speaker. If applicable, we’ll assist in tuning a networked audio speaker for the best sound.
Once your tech is connected to the network, we'll configure up to two smart streaming services as needed (Spotify, Apple Music, etc.) and help you set up your associated user accounts.
We'll make sure that all wires and cables are neatly dressed and that wire ties are used when necessary.
Once the services are completed, we’ll perform a system demo to show you the features and benefits of your new technology. We’ll answer any questions you may have and discuss additional solutions that could enhance your audio experience.
After the installation, we'll clean up the work area and remove any packaging you don’t need.
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