Night Owl 2 Channel, 4 Camera Dome Indoor/Outdoor Wired 2K 2TB DVR Security System with 2 Way Audio Black/White FTD4-82-4LDM

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Do Not Buy NightOwl Cameras

Weasyj Posted 2 months ago

I am giving this company that makes and sells NightOwl, hangs up on the customer when called to try and understand why, the email page says "NightOwl has closed connections and then I called 3 times to have the support representative hang up on me, and all I was trying to do is get the Manual to operate the security cameras, you would think this would have been simple.

No, I would not recommend this to a friend

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Brand response from Night Owl

Posted 2 months ago

We’re very sorry to hear about your experience. That’s certainly not the level of service we aim to provide, and we understand how frustrating that must have been.
If you received a message stating your connection was closed, please note there was a recent issue where some devices appeared offline, but this has been resolved. We recommend restarting (rebooting) your DVR and mobile device, then trying again.
You can also download product manuals directly from our Support Site by searching your model number.
If you’re willing, we’d truly like another opportunity to help. Please call us at 866-390-1303 (8am–8pm EST, 7 days a week), and let the representative know you need assistance locating your manual. We’re here to support you.

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