Customer Ratings & Reviews

Customer service is incredibly important to me when buying a product as advanced (and understandably expensive) as this. I have used Nikon for years and despite having a number of major issues with SnapBridge I decided this Z8 would be the next and greatest addition to my lineup. I had a few technical issues- namely its wireless connectivity. Bluetooth seldom worked, nor did in-camera WIFI. Making it near impossible to download my images without a wired connection. I would have to connect, disconnect, and reconnect my wireless device every single time. On a product as expensive as this I expect better. I could forgive this if the service at Nikon direct weren’t so p*** poor. The associates I had the misfortune of dealing with were rude, snarky, unprofessional, lacking completely in compassion, and shockingly underinformed. After almost 90 days of constantly trying to resolve my issues to no avail I gave up on Nikon, returned the camera, sold all my Nikon equipment and started over with Sony. What a let down.

Best Buy sold me a recalled camera! Every dealer was told to return their stock to Nikon when the z8 was recalled. I bought mine only to find out they did not remove it from the store shelf. I am beyond upset.

The camera is lovely, Best Buy's return policy for cameras is awful. Literally anywhere else has a no restocking fee.

This camera has now officially had 2 service issues where it requires sending into nikon. The one that i have also overheats with a hot card warning very quickly. Within 10 minutes of shooting 5-10 second clips every 30 or 45 seconds even on overcast days in 80 degree weather. This is 3 issues after having the camera for less then 45 days. As a working professinal i do not have the option to send it to nikon and wait for it to be sent back. Tried to explain this to best buy but since its past the 15 day window they will not let me return it so i can buy a z9 instead. I called best buy service department they said have nikon authorize a return with an email and so i did. The store still refused to let me return the faulty camera. Best buy service department on the phone then had a convorsation with the manager of the store i was in (355 in spokane valley) and told him it can be returned, again he refused. So now im stuck with a $4,000 camera that not only overheats where I could potentually lose someones wedding clips, but it also has the possiblity to detach my lens or to fall off the camera strap and hit the ground. To say I am furious is an understatment. I would NOT buy a z8 until nikon fixes all of these issues and i would highly recommend no one buy anything from best buy. Very corrupt company when multiple people from multiple departments tell you that you can return it of you jump through hoops and once you do, the in store manager tells you no and that it doesnt matter what anyone else says.