Customer Ratings & Reviews

Picked up the PS5 from Best Buy and the whole process was super easy and fast. I was literally in and out in just a few minutes. The staff was friendly and had everything ready to go. As for the PS5 itself—absolutely love it. Fast load times, stunning graphics, and a huge step up from the previous generation. Couldn’t be happier with the purchase and the overall experience!

The Sony PlayStation 5 Slim Console stands as a thoughtful evolution of the PS5 brand: sleek, modular, and user-friendly without diminishing the console’s heart. It doesn’t change what gamers love about the PS5—it simply packages it in a more flexible and space-efficient form. As long as buyers confirm the storage configuration before purchasing, the Slim remains a strong option for anyone entering the PlayStation ecosystem in 2025.

Great purchase!!! I was looking for a hobby to keep me from indulging in unhealthy activities when off of work and this was a perfect choice. Not only does it keep me entertained but it also brings the family closer together providing something to bond over. The picture quality is amazing and somewhat futuristic if you ask me and pairs nice with the haptic feedback from the controller providing the ultimate gaming experience. I would like to thank the Best Buy staff in Pleasant Hills who assisted with the smooth transaction process!

A perfect piece of machinery. No complaints everything is beautiful

I’ve had my PS5 for a while now, and it’s hands down one of the best gaming experiences I’ve ever had. The graphics are incredible—super sharp and smooth, especially with the 4K support. Load times are insanely fast thanks to the SSD, and everything just feels more responsive. The new controller is a huge upgrade too—the haptic feedback and adaptive triggers make a big difference in immersion.

I recently bought a PlayStation 5 as a gift for my little brother, and it has easily become one of the best presents I’ve ever given. From the moment he unboxed it, the excitement was off the charts. The setup was quick and simple, and within minutes he was already exploring games with that smooth PS5 interface. Overall, gifting the PS5 was a huge win. My brother absolutely loves it, and it’s been a blast seeing him enjoy something that delivers both incredible performance and fun. Highly recommend it as a gift — or honestly, for anyone who loves gaming!

Amazing upgrade from the ps4, isn't loud at all and runs super smooth in all games. Never had my frames drop below 60 alongside my 144hz monitor. Also glad to see it came with almost 1TB of storage too so that's a nice touch aswell.

Since I got it, everything has ran smooth so far, pristine quality, quiet start up and easy accessible.

Bought for my teen sons and they love it. It fits on the tv stand perfectly and runs smou

I had a great experience purchasing my PlayStation 5 from Best Buy. I originally bought the wrong version, but when I went back to exchange it, the team was extremely friendly, patient, and helpful throughout the entire process. They made the trade-in/exchange quick and stress-free. The PS5 itself is amazing—fast load times, incredible graphics, and such a big upgrade. Overall, excellent customer service and a smooth experience. I would definitely recommend Best Buy!

This console is worth every cent! It loads super fast no matter the speed of the WIFI network. There are so many features to be explored and the compatibility is out of this world!

The PS5 is awesome! Super fast, great graphics, and the controller feels amazing. Games run smooth and look amazing. Totally worth it for any gamer!

To the Best Buy Team, I am writing to express my sincere appreciation for the outstanding experience I had purchasing my PlayStation 5 from your Chandler, Arizona location. Although the unit was listed as refurbished open-box, the condition and performance have been absolutely flawless. The system arrived complete with every item, carefully packaged, and it operates exactly like a brand-new console. The gameplay has been magnificent, and I have already spent many hours enjoying and revisiting retro titles that made me fall in love with gaming years ago. It has truly been a nostalgic and exciting experience. Equally impressive was the professionalism and courtesy shown by your staff during the purchase process. Their knowledge, patience, and attention to detail made the transaction smooth and reassuring. Thank you for providing such excellent service and a fantastic product. I truly appreciate the opportunity to share my positive experience.

I’m so glad I bought it when it was on sale! Not because it’s a bad product but because it’s awesome and I enjoy it much more while saving money! I’ve been hooked to my ps5 since I got it! I’m a pc gamer and haven’t owned a PlayStation since the PS3 and wasn’t sure what to expect.. but man Sonys ps5 is nice! The subscription to play all the games is good too! I’m getting to play games I didn’t get to as a kid or even playing games I missed after quitting gaming! Man I love it! It’s well optimized too! One thing I didn’t know tho was that physical copies were actually physical, I thought that when you bought them they would just have a cdkey but I was wrong and had to get a disk drive, but I found one after scowering high and low and man!! It’s a blast! I do wish it had more storage but I’m happy nonetheless!

The slim model is so much smaller than the original ps5. One of the best gaming consoles available.

Amazing console. Fast, powerful, and great gaming experience. No issues so far.

Just got my PS5 and I love it! Super fast, amazing graphics, and the DualSense controller makes gaming so immersive. Totally worth it!

I recently picked up a PlayStation 5 from Best Buy, and I couldn’t be happier with my purchase. From the smooth ordering process to the performance of the console itself, it’s been a great experience all around. First, the buying process at Best Buy was seamless. The staff was helpful, and the pickup was quick and easy. The packaging was secure, and everything inside was in perfect condition. As for the PS5, it’s an absolute powerhouse. The graphics are stunning, especially on a 4K TV with ray tracing enabled. Games like Spider-Man 2 and Demon’s Souls look incredible, and the ultra-fast SSD makes load times almost nonexistent. The DualSense controller is another highlight—it adds a new level of immersion with haptic feedback and adaptive triggers. The only downside is the console’s size—it’s quite large—but that’s a minor issue compared to everything else it offers. Overall, I highly recommend the PS5. If you’re lucky enough to find one in stock, grab it! Best Buy made the whole experience easy, and I’m looking forward to years of amazing gaming. Rating: 5/5

My PS5 has been amazing since the day I got it. The graphics are insanely smooth, the loading times are basically nonexistent, and the whole system just feels powerful. The controller is super comfortable and the haptic feedback makes every game feel more realistic. I’ve had zero issues with performance, and switching between games and apps is fast and easy. Definitely one of the best purchases I’ve made.

The PS5 Slim is amazing! It runs super fast and handles everything so smoothly. Downloading and updating new games is quick and hassle-free. Love how compact it is too — perfect upgrade from the PS4!