See more imagesRay-Ban Meta - Wayfarer Large (Gen 2) glasses with Meta AI, Audio, Photo, Video Compatibility - Transitions Grey lenses - Matte Black
- Model:
- 0RW4012_601S1Z53
- SKU:
- 6642593
Highly rated by customers for:
See more imagesHighly rated by customers for:
Sheena Posted
Everything was fine for the first week or so, but then everything started to slowly go down. Audio quality worsened, started overheating, and battery life started dropping.
This review is from Ray-Ban Meta - Wayfarer Large (Gen 2) glasses with Meta AI, Audio, Photo, Video Compatibility - Clear lenses - Matte Black
Posted
Hi there Sheena,
This isn't the experience we want our users to have, please come and have a chat with us over at the Meta AI glasses Help Centre, or you can visit our friends over at Best Buy to look into a replacement.
B101 Posted
These things suck! I purchased these glasses and they dont turn on outisde of the box. I tried everything and they dont turn on outside of the charging case. I reached out to best buy and (out of their return time) i reached out to ray-ban and they’re basically telling me the same thing. I dont know if these companies think $500+ is just some pocket change but im still trying to see whose going to help me resolve issue but as of now i would NOT RECOMMEND these high demand glasses to just be running in circles with best buy and ray-ban on how to fix a defective product. They sent instructions on how to factory reset but they must not understand that they DO NOT TURN ON outsid of the charging case so i cannot do that! Dont buy this, save your money.
This review is from Ray-Ban Meta - Wayfarer Large (Gen 2) glasses with Meta AI, Audio, Photo, Video Compatibility - Clear lenses - Matte Black
Posted
Hey there - this is definitely not the experience we want our customers to have, so let us see if we can help!
We can see you've reached out to Best Buy and Ray-Ban already, but we really want to see what other options there might be. If you head over to our website, our team are on hand 24/7 to assist you. Chat, WhatsApp or email - whichever is most convenient for you. We'll gather some details, look into your options and work with you as best we can. So please, reach out!
JessicaD Posted
I bought this for my husband for Christmas. It worked for about a week and then no longer wanted to connect to his phone. After troubleshooting, which included a trip to Geek Squad, there was nothing that could be done. We ended up returning and NOT purchasing a new one. Disappointing.
TheEnforcer Posted
Won't hold connection more than 5 minutes. Constantly have to say hey meta for it to wake up for a minute all clueless as to what you had asked it 30 seconds ago because it times out. Video recording time too short to record a love song. No live streaming.
This review is from Ray-Ban Meta - Wayfarer Large (Gen 2) glasses with Meta AI, Audio, Photo, Video Compatibility - Polarized Graphite lenses - Matte Black
Posted
Hello there!
We are sorry to hear that your glasses are dropping connections and that the AI assistant is timing out so quickly.
Let's get your glasses working perfectly for you!
-First, fix the connection timeouts by unpairing your glasses from Bluetooth, restarting your phone, and setting up a fresh pairing in the app.
-Next, head into your app's media settings to boost your video recording limit up to 5 minutes.
-You can also stream live natively to Facebook or Instagram by making sure your app permissions are allowed.
If you are still facing the issue, please reach out to Meta Store Support for further assistance.
ElissaQ Posted
I can’t rate it I ordered This item for a Christmas gift online and I was sent a headphone instead of this item. I am not a happy customer
This review is from Ray-Ban Meta - Wayfarer Large (Gen 2) glasses with Meta AI, Audio, Photo, Video Compatibility - Polarized Graphite lenses - Matte Black
JOHNNYR Posted
I purchased the glasses less than two weeks ago and while they’re in the case, the handles get stretches all over them and on the frames. Unacceptable for the cost.
This review is from Ray-Ban Meta - Wayfarer Large (Gen 2) glasses with Meta AI, Audio, Photo, Video Compatibility - Green lenses - Shiny Black
Posted
Hi JOHNNYR,
I am incredibly sorry to hear about this, and I completely understand how this must be. When you invest in a premium product, you expect it to remain flawless, especially when it is being kept safe inside its own case. Discovering scratches on your new frames and temple arms after less than two weeks is completely unacceptable, and this is certainly not the experience we want you to have.
We want to make this right for you immediately. Please reach out to our dedicated support team directly through WhatsApp : https://www.meta.com/help/support/. so we can look into best possible resolution for you.
Jonathan Posted
Bought them from the store and drove to apartment got my wallet from the house came back and someone stole that along with my backpack with my work equipment sooooo i don’t know
This review is from Ray-Ban Meta - Wayfarer Large (Gen 2) glasses with Meta AI, Audio, Photo, Video Compatibility - Polarized Graphite lenses - Matte Black
TIFFANYW Posted
They keep glitching ive returned one pair already and git replacements that where just as bad if not worst
This review is from Ray-Ban Meta - Wayfarer Large (Gen 2) glasses with Meta AI, Audio, Photo, Video Compatibility - Clear lenses - Matte Black
LeeB Posted
DO NOT PURCHASE ANYTHING FROM ONLINE EVER THE CUSTOMER SERVICE IS TERRIBLE AND NO ONE WILL HELP YOU. I AM OUT OF $407.38 DUE TO POLITICS THEY PLAY INSTEAD OF ASSISTING THOSE WHO NEED IT. I LITERALLY CALLED OVER SEVEN TIMES AND ALL OF MY CLAIM TICKETS HAVE BEEN CLOSED. I AM GOING TO THE BBB ON THOSE bbb's!
This review is from Ray-Ban Meta - Wayfarer Large (Gen 2) glasses with Meta AI, Audio, Photo, Video Compatibility - Clear lenses - Matte Black
JohnB Posted
These glasses is terrible don’t stay charged or connected had to get another pair and these still ain’t no good too
This review is from Ray-Ban Meta - Wayfarer Large (Gen 2) glasses with Meta AI, Audio, Photo, Video Compatibility - Clear lenses - Matte Black
Posted
Hi JohnB
We're so sorry to hear about the ongoing charging and connection issues, especially with your replacement pair. We want to make this right, so please contact Meta Store support directly so we can look into this for you immediately.
Jaqui Posted
I purchased Meta glasses from Best Buy, and although FedEx marked the package as delivered, it was nowhere to be found. I immediately contacted Best Buy and opened a case. After their investigation, they informed me that I would not be receiving a replacement or a refund, and advised me to contact law enforcement—which I have already done. I am extremely disappointed in how little they seem to value their customers. Because of this experience, I will no longer be purchasing from Best Buy.
Louis Posted
[Employee of bestbuy] The product page has the lens size listed as 50mm, when they are in fact 53mm. This has caused a massive issue for me as I ordered non-refundable prescription lenses for the size listed and they are too small, leaving me out $200. Major headache and no resolution available other than to get the smaller glasses or be out several hundred dollars due to this error.
This review is from Ray-Ban Meta - Wayfarer Large (Gen 2) glasses with Meta AI, Audio, Photo, Video Compatibility - Clear lenses - Matte Black
Posted
Hey Louis
We would love to look into this for you, please reach out to us over at Meta Support and we can try to look into this further for you.
Thanks
FrancisleneC Posted
Glasses stopped working 2 weeks after I purchased them. Joke of a return policy did not allow me to make an exchange or get a refund. Will never shop best buy again.
This review is from Ray-Ban Meta - Wayfarer Large (Gen 2) glasses with Meta AI, Audio, Photo, Video Compatibility - Polarized Graphite lenses - Matte Black
Posted
Hi Francislene,
Thank you for your review.
We're sorry to hear that your glasses stopped working 2 weeks after purchase.
This is not the experience we want you to have and there are a few things to try to resolve this.
Try a forced restart of your glasses. Force restarting will not delete your captures or require you to pair your glasses to the app again.
To force restart your glasses:
- Slide the power button back to power the glasses off.
- Press and hold the capture button.
- While still holding the capture button, slide the power button forward to turn your glasses back on.
- Release the capture button as soon as the status LED turns red.
Please also make sure that your glasses are updated to the latest software version.
We hope this helps, however, if the issue persists, please reach out to our support team via the Meta website for further assistance.
DoraM Posted
Glasses started going HOT after 2nd use & meta stop responding
This review is from Ray-Ban Meta - Wayfarer Large (Gen 2) glasses with Meta AI, Audio, Photo, Video Compatibility - Clear lenses - Matte Black
DawnM Posted
I will never order from best buy again. The company they had deliver it delivered it to the wrong house and it was stolen and they will not help me at all. No refund or replacement, nothing. I even called a made a police report like i was told too and still NOTHING!
This review is from Ray-Ban Meta - Wayfarer Large (Gen 2) glasses with Meta AI, Audio, Photo, Video Compatibility - Clear lenses - Matte Black
Steven Posted
No longer charge after 3 months and neither Meta, RayBan, or Best Buy will offer any kind of warranty assistance. Stay away from a faulty product with no support from the manufacturer.
This review is from Ray-Ban Meta - Wayfarer Large (Gen 2) glasses with Meta AI, Audio, Photo, Video Compatibility - Clear lenses - Matte Black
AxerP Posted
The battery is like gen 1, after using it for a month the battery drains after recording 3 videos of 3 minutes, so disappointed
This review is from Ray-Ban Meta - Wayfarer Large (Gen 2) glasses w/ Meta AI, Audio, Photo, Video Compatibility - Transitions Sapphire lenses - Shiny Cosmic Blue
JaylanL Posted
Im on my 3rd pair in under 6 months these glasses suck
This review is from Ray-Ban Meta - Wayfarer Large (Gen 2) glasses with Meta AI, Audio, Photo, Video Compatibility - Clear lenses - Matte Black
RichT Posted
This refund is taking over 48 hours, what’s going on.
This review is from Ray-Ban Meta - Wayfarer Large (Gen 2) glasses with Meta AI, Audio, Photo, Video Compatibility - Clear lenses - Matte Black