Ring - Outdoor Cam 2K, Battery — Wide-Angle Retinal 2K Video, 6x Enhanced Zoom, Night Vision - Black
Model: B0FWDXNQYJ
SKU: 6679262
Sold byBest Buy
Questions & Answers
I bought a ring camera outdoor about 7 months ago,I moved from a abbussive situation, well trying to get my ring to work somewhere else I need it to work now,it's saying im not the owner. I did have to change phone number address and my email, so what ca
Answered by RingHi Meme. We appreciate the time you have taken to ask this question. I understand how important it is to get your Ring Outdoor Cam working at your new location. Let me walk you through what's happening and how to fix it. The message saying you're "not the owner" means the camera is still registered to your old account or old credentials. Changing your phone number, email, and address doesn't automatically update your Ring device registration and the camera stays tied to the original account it was set up on. Here's what you can do: 1. Sign in to your original account If you still remember the email and password you used when you first set up the Ring camera, try signing in with those credentials. Once you're in, you can update your phone number, email, and address in your account settings. 2. Request ownership of the device (if you can't access your old account). Since you changed your email and phone number, you may no longer be able to access your original Ring account. In that case, you can request ownership of your own device by following these steps: Open the Ring app and tap Set Up a Device at the bottom of the screen. Follow the in-app prompts — if your phone isn't scanning the QR code, tap "Set up a non-Ring device or choose manually" to continue. Tap Request Ownership. You'll see a message that says "This device's Location may include more Ring devices." Choose "Only This Device" or "Request All" depending on your needs. What happens next The system will send emails and notifications to the old account (your previous email) asking to approve the transfer. You'll get an email and notification when the device is ready to set up — just tap the link to start the setup process. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
