Samsung 30" Built In Double Wall Oven with WiFi Stainless Steel NV51T5511DS

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Samsung - 30" Built-In Double Wall Oven with WiFi - Stainless Steel

Model:: NV51T5511DS; |
SKU:: 6394673

Highly rated by customers for:

87% would recommend to a friend

Customers are saying

Customers are impressed with the 30" Built-In Double Wall Oven with WiFi, particularly its ease of use and reliable performance. Many appreciate the WiFi connectivity, attractive appearance, and the oven's size. The rapid heating speed and various features are also well-received, along with its excellent cooking capabilities and appealing color and interior design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Rated 1 out of 5 stars
Double oven
JayH Posted 2 years ago
Received the items in broken condition. It has been over 2 months now and i still don't have my double oven.
No, I would not recommend this to a friend
Unhelpful (2)
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Brand response from Samsung
Posted 2 years ago
Dear Valued Best Buy Client,

We're saddened to learn about the status of the wall oven when it was delivered.

Please contact our Best Buy customer service department at (888) 237-8289 to better assist you regarding the replacement. Call 24 hours a day. They can answer your question or transfer you to your local store.

Thank you.

-Angelica <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Timer and Pre-Heat Buzzer Sound Doesn't Work
PeggyC Posted 1 year ago
Bought this model because the black stainless steel matched my refrigerator. First time I cooked in it, it worked great. Then the sound of the timer and the pre-heated sound was very low. Samsung is being very difficult to work with and keeps giving new tickets numbers for service, but then won't call me back to tell me their tech departments' results. Most every appliance and electronics in my home is Samsung, but the wall oven most likely will be the last Samsung we buy.
No, I would not recommend this to a friend
This review is from Samsung - 30" Built-In Double Wall Oven with WiFi - Black Stainless Steel
Unhelpful (1)
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Brand response from Samsung
Posted 1 year ago
Hi PeggyC,

We understand how important a reliable microwave is in reheating food and preparing meals. Let's get the information you need to ensure the microwave is operating smoothly.

Kindly check the link below and check pages 24 (Using Settings) and 26 (Sound On/Off) of the user manual to ensure your microwave is properly set.

User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250214141106684/O_01._DG68-01126A-05_IB_FULL_NV51R5511D_AA_EN.pdf

Should you need further assistance with the microwave, please feel free to contact us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1148470827) to help our team pull up your information when you message us.

Have a great day,

-Ernest- <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Disappointed in oven
ReneeJ Posted 3 years ago
Set up was very easy, when I began to use the lower oven, I noticed a buzzing sound from the top oven. Once I open the upper door the sound goes away. I do not like that once the timer goes off the oven stays on instead of shutting off. I
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 3 years ago
Greetings,

Your review about the wall oven keeps us on track, ReneeJ.

When using the wall oven, you may hear the sound of a fan running. This is normal. Learn more from these details.

Samsung oven fan is making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001942/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1145306458, to help our team pull up your information.

Have a great day!

^Chrystel <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Horrible
PeterD Posted 2 years ago
I purchased this item in December 2023……. I didn’t get it until May 2024. I can’t even begin to explain the headache this purchase was. This wasn’t even my original oven.i ordered a single oven and then they cancelled on me after 4 months
No, I would not recommend this to a friend
Unhelpful (1)
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Brand response from Samsung
Posted 2 years ago
Dear Valued Best Buy Client,

Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

Have a great day.

^Camille <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Not happy with Oven
Buffalo Posted 5 years ago
I bought this oven thinking that for the price I was paying I would be getting top notch product. I am not happy with this oven and now I am stuck with it. It cooks unevenly, there is only 1 heating element in the oven on the top only. So, if you are cooking a pizza for example - the top will cook and the bottom will not. Cookies - top will cook, bottom will not. I cannot understand how Samsung could only put 1 heating element in these ovens. I would never recommend buying this.
No, I would not recommend this to a friend
This review is from Samsung - 30" Built-In Double Wall Oven with WiFi - Black Stainless Steel
Unhelpful (7)
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Brand response from Samsung
Posted 5 years ago
Hi there,
I see that you have some concerns with your Samsung Wall Oven. Your unit does have a concealed bake element in the bottom of the oven. I would like to make sure that you get the best performance from your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Thank you for choosing Samsung. ^Brad <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>
Rated 1 out of 5 stars
owner of home.
help Posted 5 months ago
driver went to the wrong address.. spent several hours on the phone to try and get him to return to the correct address. He would not return.. very unprofessional.
No, I would not recommend this to a friend
Unhelpful (1)
Report Comment
Brand response from Samsung
Posted 5 months ago
Dear Valued Best Buy Client,

Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

Have a great day.

^Camille <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Overheated first time using cleaning cycle!
MichelleB Posted 1 year ago
Oven blew out first time using the cleaning cycle! Headed the warnings from the delivery guys and went with the shortest cleaning cycle. It ran for 2 hours and then blew out without tripping the breaker. Best Buy delivery guys warned me this oven is notorious for blowing the fuse or frying the control panel when running the cleaning cycle. Samsung knows this is an issue, yet they continue to sell this oven. Don't buy it. It will break.
No, I would not recommend this to a friend
This review is from Samsung - 30" Built-In Double Wall Oven with WiFi - Black Stainless Steel
Unhelpful (0)
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Brand response from Samsung
Posted 1 year ago
Your household safety is our priority. Let's get you assisted immediately, MichelleB.

We would like to speak to you directly to gather more information about the wall oven so we can best assist you. Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1148545641, to help our team pull up your information.

Have a great day!

^Chrystel <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Best Buy is a mess.
JIMbo Posted 9 months ago
DO NOT ORDER APPLIANCES FROM HERE. THEY WILL COME OUT FOR DELIVERY/Delivery/HAULAWAY and NOT do it. It's insane. I had to install it MYSELF and they never hauled it away. The old oven is still in my garage.
No, I would not recommend this to a friend
Unhelpful (1)
Report Comment
Brand response from Samsung
Posted 9 months ago
Dear Valued Best Buy Client,

Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

Have a great day.

^Camille <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Samsung Wall Oven
LoriD Posted 1 year ago
Oven broke after three weeks. Best Buy will not assist because it is past their 15 days. Samsung won't assist. Sears Installer was scheduled and cancelled at the last minute. Meanwhile, I don't have an oven and nobody seems to care.
No, I would not recommend this to a friend
Unhelpful (1)
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Brand response from Samsung
Posted 1 year ago
We understand your frustration about having a broken oven, LoriD.

We recommend contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

Thank you.

-Angelica <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
C-F2 error right after warranty expires.
ArthurP Posted 1 year ago
I have not even used the oven for a year and it is malfunctioning. The buttons no longer work and I am waiting on my initial repair appointment. Extremely disappointed. code C-F2. I tried flipping the circuit breaker as suggested and no luck.
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 1 year ago
ArthurP, we understand the disappointment if the wall oven displays an error code.

For more details on how you can diagnose this error code, please see page 38 of the manual under the "Information codes (C-F2)" section.

Manual
https://downloadcenter.samsung.com/content/UM/202312/20231228160410059/O_01._DG68-01126A-05_NV51R5511D_AA_EN.pdf

Should you need more assistance on the update of your service visit, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1147188062) to help our team pull up your information.

Have a great day.

^Camille <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Oven replaced twice and counting. DON’T BUY
EricA Posted 3 years ago
This oven is garbage. We have had it replaced 2x already within a month of install. Just doesn’t hear to the proper temp. Repair guy said “yeah, these Samsungs keep us in business.” Maybe we just got two duds but don’t buy this.
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 3 years ago
Good Day,

We guarantee that this gets resolved right away, Erica!

To ensure the accuracy of the oven's temperature settings, it's best to perform oven calibration. Learn more from the links provided below to diagnose your unit.

Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/

I have shared the user's manual to run a calibration; kindly turn to page 24 under "Temp Adjust" to learn more about the "Minimum and maximum settings," please turn to page 19 for your reference:
https://downloadcenter.samsung.com/content/UM/202002/20200210163459233/NV51R5511D_AA_DG68-01126A-02_EN-MES-CFR.pdf

Should you require further assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1145750417, to help our team pull up your information.

Have a great day!

^Chrystel <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Worst install te ever
DawnR Posted 1 year ago
Terrible my oven never got installed was left for two weeks with no oven the guy didn’t even speak English and I asked him not to take the hall away and he still did. Asked for a refund for transfer 4 times to get a refund
No, I would not recommend this to a friend
Unhelpful (1)
Report Comment
Brand response from Samsung
Posted 1 year ago
Dear Valued Best Buy Client,

Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

Have a great day.

^Camille <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Horrible Customer Service - do not buy
Disappointed Posted 2 years ago
Absolute garbage. Oven didn't work upon arrival, Best Buy sends you to Samsung customer service and then vice versa. After hours on the phone and text chatting, I still don't have an oven before Thanksgiving.
No, I would not recommend this to a friend
Unhelpful (1)
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Brand response from Samsung
Posted 2 years ago
Hi there,

We wish you didn't have to go through this with your oven. We will do our best to help you in every way possible.

We would like to speak to you to gather more details and see how we can effectively assist you with your oven.

Please feel free to get back to us the soonest via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1146550518), to help our team pull up your information.

Have a great day!

^Rodel <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Dishonesty and did not fufill order
ChristaM Posted 2 years ago
I purchased this oven from Best Buy in November for a kitchen remodel. It is currently February and I still have not received the oven. I’ve been on the phone multiple times with customer service and have been in the store with my 5 kiddos for an hour working to resolve the issue. I have been kind and respectful each time- asking for alternative solutions and for options to problem solve. Despite my time, the delay, the contractor team moving on from the project past the delivery date, multiple “resets” for delivery time and then further delays- the problem has not been resolved. My caution is that when looking on the website the delivery date for this exact oven is listed as “February.” The dishonesty, continued delay, and suggestion that I should instead purchase a different oven of same value for $1000 more than I paid has been disappointing. During our remodel I have worked with both Home Depot and Lowe’s and have had great care and customer service. I’ve also purchased appliances through them with no difficulty. This has been my first experience with purchasing an appliance through Best Buy and has been disheartening. To my memory I’ve never left a negative review- however with the dishonest selling date- I did not want others to encounter similar issues.
No, I would not recommend this to a friend
This review is from Samsung - 30" Built-In Double Wall Oven with WiFi - Black Stainless Steel
Unhelpful (1)
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Brand response from Samsung
Posted 2 years ago
Dear valued BestBuy client,

To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to get the best option and update you about your order.

Have a great day,

-Ernest- <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Junk. One year warranty. Already broken
CarlosM Posted 3 years ago
Don't buy this oven. Samsung is junk and only has a one year warranty
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 3 years ago
We're here to assist you, CarlosM. Let's ensure that you enjoy the most out of your wall oven!

We would like to inquire further about your product to determine how we can help you better.

Please feel free to get back to us the soonest via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1145206912, to help our team pull up your information.

Have a great day.

^Chrystel <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
If you buy a sansung appliance - you will hate you
ALNation Posted 1 year ago
If you decide to buy a samsung appliacne, you chose to not do any research. A samsung appliance is different from a Ford Pinto (old referemce i get it but look that up too). Its nothing but junk and you know better.
No, I would not recommend this to a friend
Unhelpful (1)
Report Comment
Brand response from Samsung
Posted 1 year ago
Greetings!

We understand where you're coming from. Let's help you.

We would like to speak with you personally to gather more information about the wall oven so we can better assist you.

Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1147531625, to help our team pull up your information.

Have a great day!

^Chrystel <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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Customers are saying

This summary was generated by AI based on customer reviews.

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See more images

Samsung - 30" Built-In Double Wall Oven with WiFi - Stainless Steel

Model:: NV51T5511DS; |
SKU:: 6394673

Highly rated by customers for:

Memorial Day Deal

Save $485

$2,384.99

Rated 1 out of 5 stars
Double oven
JayH Posted 2 years ago
Received the items in broken condition. It has been over 2 months now and i still don't have my double oven.
No, I would not recommend this to a friend
Unhelpful (2)
Report Comment
Brand response from Samsung
Posted 2 years ago
Dear Valued Best Buy Client,

We're saddened to learn about the status of the wall oven when it was delivered.

Please contact our Best Buy customer service department at (888) 237-8289 to better assist you regarding the replacement. Call 24 hours a day. They can answer your question or transfer you to your local store.

Thank you.

-Angelica <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Timer and Pre-Heat Buzzer Sound Doesn't Work
PeggyC Posted 1 year ago
Bought this model because the black stainless steel matched my refrigerator. First time I cooked in it, it worked great. Then the sound of the timer and the pre-heated sound was very low. Samsung is being very difficult to work with and keeps giving new tickets numbers for service, but then won't call me back to tell me their tech departments' results. Most every appliance and electronics in my home is Samsung, but the wall oven most likely will be the last Samsung we buy.
No, I would not recommend this to a friend
This review is from Samsung - 30" Built-In Double Wall Oven with WiFi - Black Stainless Steel
Unhelpful (1)
Report Comment
Brand response from Samsung
Posted 1 year ago
Hi PeggyC,

We understand how important a reliable microwave is in reheating food and preparing meals. Let's get the information you need to ensure the microwave is operating smoothly.

Kindly check the link below and check pages 24 (Using Settings) and 26 (Sound On/Off) of the user manual to ensure your microwave is properly set.

User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250214141106684/O_01._DG68-01126A-05_IB_FULL_NV51R5511D_AA_EN.pdf

Should you need further assistance with the microwave, please feel free to contact us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1148470827) to help our team pull up your information when you message us.

Have a great day,

-Ernest- <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Disappointed in oven
ReneeJ Posted 3 years ago
Set up was very easy, when I began to use the lower oven, I noticed a buzzing sound from the top oven. Once I open the upper door the sound goes away. I do not like that once the timer goes off the oven stays on instead of shutting off. I
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 3 years ago
Greetings,

Your review about the wall oven keeps us on track, ReneeJ.

When using the wall oven, you may hear the sound of a fan running. This is normal. Learn more from these details.

Samsung oven fan is making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001942/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1145306458, to help our team pull up your information.

Have a great day!

^Chrystel <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Horrible
PeterD Posted 2 years ago
I purchased this item in December 2023……. I didn’t get it until May 2024. I can’t even begin to explain the headache this purchase was. This wasn’t even my original oven.i ordered a single oven and then they cancelled on me after 4 months
No, I would not recommend this to a friend
Unhelpful (1)
Report Comment
Brand response from Samsung
Posted 2 years ago
Dear Valued Best Buy Client,

Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

Have a great day.

^Camille <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Not happy with Oven
Buffalo Posted 5 years ago
I bought this oven thinking that for the price I was paying I would be getting top notch product. I am not happy with this oven and now I am stuck with it. It cooks unevenly, there is only 1 heating element in the oven on the top only. So, if you are cooking a pizza for example - the top will cook and the bottom will not. Cookies - top will cook, bottom will not. I cannot understand how Samsung could only put 1 heating element in these ovens. I would never recommend buying this.
No, I would not recommend this to a friend
This review is from Samsung - 30" Built-In Double Wall Oven with WiFi - Black Stainless Steel
Unhelpful (7)
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Brand response from Samsung
Posted 5 years ago
Hi there,
I see that you have some concerns with your Samsung Wall Oven. Your unit does have a concealed bake element in the bottom of the oven. I would like to make sure that you get the best performance from your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Thank you for choosing Samsung. ^Brad <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>
Rated 1 out of 5 stars
owner of home.
help Posted 5 months ago
driver went to the wrong address.. spent several hours on the phone to try and get him to return to the correct address. He would not return.. very unprofessional.
No, I would not recommend this to a friend
Unhelpful (1)
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Brand response from Samsung
Posted 5 months ago
Dear Valued Best Buy Client,

Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

Have a great day.

^Camille <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Overheated first time using cleaning cycle!
MichelleB Posted 1 year ago
Oven blew out first time using the cleaning cycle! Headed the warnings from the delivery guys and went with the shortest cleaning cycle. It ran for 2 hours and then blew out without tripping the breaker. Best Buy delivery guys warned me this oven is notorious for blowing the fuse or frying the control panel when running the cleaning cycle. Samsung knows this is an issue, yet they continue to sell this oven. Don't buy it. It will break.
No, I would not recommend this to a friend
This review is from Samsung - 30" Built-In Double Wall Oven with WiFi - Black Stainless Steel
Unhelpful (0)
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Brand response from Samsung
Posted 1 year ago
Your household safety is our priority. Let's get you assisted immediately, MichelleB.

We would like to speak to you directly to gather more information about the wall oven so we can best assist you. Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1148545641, to help our team pull up your information.

Have a great day!

^Chrystel <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Best Buy is a mess.
JIMbo Posted 9 months ago
DO NOT ORDER APPLIANCES FROM HERE. THEY WILL COME OUT FOR DELIVERY/Delivery/HAULAWAY and NOT do it. It's insane. I had to install it MYSELF and they never hauled it away. The old oven is still in my garage.
No, I would not recommend this to a friend
Unhelpful (1)
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Brand response from Samsung
Posted 9 months ago
Dear Valued Best Buy Client,

Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

Have a great day.

^Camille <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Samsung Wall Oven
LoriD Posted 1 year ago
Oven broke after three weeks. Best Buy will not assist because it is past their 15 days. Samsung won't assist. Sears Installer was scheduled and cancelled at the last minute. Meanwhile, I don't have an oven and nobody seems to care.
No, I would not recommend this to a friend
Unhelpful (1)
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Brand response from Samsung
Posted 1 year ago
We understand your frustration about having a broken oven, LoriD.

We recommend contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

Thank you.

-Angelica <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
C-F2 error right after warranty expires.
ArthurP Posted 1 year ago
I have not even used the oven for a year and it is malfunctioning. The buttons no longer work and I am waiting on my initial repair appointment. Extremely disappointed. code C-F2. I tried flipping the circuit breaker as suggested and no luck.
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 1 year ago
ArthurP, we understand the disappointment if the wall oven displays an error code.

For more details on how you can diagnose this error code, please see page 38 of the manual under the "Information codes (C-F2)" section.

Manual
https://downloadcenter.samsung.com/content/UM/202312/20231228160410059/O_01._DG68-01126A-05_NV51R5511D_AA_EN.pdf

Should you need more assistance on the update of your service visit, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1147188062) to help our team pull up your information.

Have a great day.

^Camille <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Oven replaced twice and counting. DON’T BUY
EricA Posted 3 years ago
This oven is garbage. We have had it replaced 2x already within a month of install. Just doesn’t hear to the proper temp. Repair guy said “yeah, these Samsungs keep us in business.” Maybe we just got two duds but don’t buy this.
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 3 years ago
Good Day,

We guarantee that this gets resolved right away, Erica!

To ensure the accuracy of the oven's temperature settings, it's best to perform oven calibration. Learn more from the links provided below to diagnose your unit.

Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/

I have shared the user's manual to run a calibration; kindly turn to page 24 under "Temp Adjust" to learn more about the "Minimum and maximum settings," please turn to page 19 for your reference:
https://downloadcenter.samsung.com/content/UM/202002/20200210163459233/NV51R5511D_AA_DG68-01126A-02_EN-MES-CFR.pdf

Should you require further assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1145750417, to help our team pull up your information.

Have a great day!

^Chrystel <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Worst install te ever
DawnR Posted 1 year ago
Terrible my oven never got installed was left for two weeks with no oven the guy didn’t even speak English and I asked him not to take the hall away and he still did. Asked for a refund for transfer 4 times to get a refund
No, I would not recommend this to a friend
Unhelpful (1)
Report Comment
Brand response from Samsung
Posted 1 year ago
Dear Valued Best Buy Client,

Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

Have a great day.

^Camille <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Horrible Customer Service - do not buy
Disappointed Posted 2 years ago
Absolute garbage. Oven didn't work upon arrival, Best Buy sends you to Samsung customer service and then vice versa. After hours on the phone and text chatting, I still don't have an oven before Thanksgiving.
No, I would not recommend this to a friend
Unhelpful (1)
Report Comment
Brand response from Samsung
Posted 2 years ago
Hi there,

We wish you didn't have to go through this with your oven. We will do our best to help you in every way possible.

We would like to speak to you to gather more details and see how we can effectively assist you with your oven.

Please feel free to get back to us the soonest via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1146550518), to help our team pull up your information.

Have a great day!

^Rodel <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Dishonesty and did not fufill order
ChristaM Posted 2 years ago
I purchased this oven from Best Buy in November for a kitchen remodel. It is currently February and I still have not received the oven. I’ve been on the phone multiple times with customer service and have been in the store with my 5 kiddos for an hour working to resolve the issue. I have been kind and respectful each time- asking for alternative solutions and for options to problem solve. Despite my time, the delay, the contractor team moving on from the project past the delivery date, multiple “resets” for delivery time and then further delays- the problem has not been resolved. My caution is that when looking on the website the delivery date for this exact oven is listed as “February.” The dishonesty, continued delay, and suggestion that I should instead purchase a different oven of same value for $1000 more than I paid has been disappointing. During our remodel I have worked with both Home Depot and Lowe’s and have had great care and customer service. I’ve also purchased appliances through them with no difficulty. This has been my first experience with purchasing an appliance through Best Buy and has been disheartening. To my memory I’ve never left a negative review- however with the dishonest selling date- I did not want others to encounter similar issues.
No, I would not recommend this to a friend
This review is from Samsung - 30" Built-In Double Wall Oven with WiFi - Black Stainless Steel
Unhelpful (1)
Report Comment
Brand response from Samsung
Posted 2 years ago
Dear valued BestBuy client,

To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to get the best option and update you about your order.

Have a great day,

-Ernest- <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Junk. One year warranty. Already broken
CarlosM Posted 3 years ago
Don't buy this oven. Samsung is junk and only has a one year warranty
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 3 years ago
We're here to assist you, CarlosM. Let's ensure that you enjoy the most out of your wall oven!

We would like to inquire further about your product to determine how we can help you better.

Please feel free to get back to us the soonest via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1145206912, to help our team pull up your information.

Have a great day.

^Chrystel <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
If you buy a sansung appliance - you will hate you
ALNation Posted 1 year ago
If you decide to buy a samsung appliacne, you chose to not do any research. A samsung appliance is different from a Ford Pinto (old referemce i get it but look that up too). Its nothing but junk and you know better.
No, I would not recommend this to a friend
Unhelpful (1)
Report Comment
Brand response from Samsung
Posted 1 year ago
Greetings!

We understand where you're coming from. Let's help you.

We would like to speak with you personally to gather more information about the wall oven so we can better assist you.

Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1147531625, to help our team pull up your information.

Have a great day!

^Chrystel <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Page 1 0 of 0 reviews

Memorial Day Deal

Save $485

$2,384.99

Double oven

JayH Posted 2 years ago

Received the items in broken condition. It has been over 2 months now and i still don't have my double oven.

No, I would not recommend this to a friend

Unhelpful (2)

ReportComment

Brand response from Samsung

Posted 2 years ago

Dear Valued Best Buy Client,

We're saddened to learn about the status of the wall oven when it was delivered.

Please contact our Best Buy customer service department at (888) 237-8289 to better assist you regarding the replacement. Call 24 hours a day. They can answer your question or transfer you to your local store.

Thank you.

-Angelica <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Timer and Pre-Heat Buzzer Sound Doesn't Work

PeggyC Posted 1 year ago

Bought this model because the black stainless steel matched my refrigerator. First time I cooked in it, it worked great. Then the sound of the timer and the pre-heated sound was very low. Samsung is being very difficult to work with and keeps giving new tickets numbers for service, but then won't call me back to tell me their tech departments' results. Most every appliance and electronics in my home is Samsung, but the wall oven most likely will be the last Samsung we buy.

This review is from Samsung - 30" Built-In Double Wall Oven with WiFi - Black Stainless Steel

Unhelpful (1)

Posted 1 year ago

Hi PeggyC,

We understand how important a reliable microwave is in reheating food and preparing meals. Let's get the information you need to ensure the microwave is operating smoothly.

Kindly check the link below and check pages 24 (Using Settings) and 26 (Sound On/Off) of the user manual to ensure your microwave is properly set.

User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250214141106684/O_01._DG68-01126A-05_IB_FULL_NV51R5511D_AA_EN.pdf

Should you need further assistance with the microwave, please feel free to contact us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1148470827) to help our team pull up your information when you message us.

Have a great day,

-Ernest- <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Disappointed in oven

ReneeJ Posted 3 years ago

Set up was very easy, when I began to use the lower oven, I noticed a buzzing sound from the top oven. Once I open the upper door the sound goes away. I do not like that once the timer goes off the oven stays on instead of shutting off. I

Unhelpful (0)

Posted 3 years ago

Greetings,

Your review about the wall oven keeps us on track, ReneeJ.

When using the wall oven, you may hear the sound of a fan running. This is normal. Learn more from these details.

Samsung oven fan is making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001942/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1145306458, to help our team pull up your information.

Have a great day!

^Chrystel <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Horrible

PeterD Posted 2 years ago

I purchased this item in December 2023……. I didn’t get it until May 2024. I can’t even begin to explain the headache this purchase was. This wasn’t even my original oven.i ordered a single oven and then they cancelled on me after 4 months

Dear Valued Best Buy Client,

Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

Have a great day.

^Camille <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Not happy with Oven

Buffalo Posted 5 years ago

I bought this oven thinking that for the price I was paying I would be getting top notch product. I am not happy with this oven and now I am stuck with it. It cooks unevenly, there is only 1 heating element in the oven on the top only. So, if you are cooking a pizza for example - the top will cook and the bottom will not. Cookies - top will cook, bottom will not. I cannot understand how Samsung could only put 1 heating element in these ovens. I would never recommend buying this.

Unhelpful (7)

Posted 5 years ago

Hi there,
I see that you have some concerns with your Samsung Wall Oven. Your unit does have a concealed bake element in the bottom of the oven. I would like to make sure that you get the best performance from your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Thank you for choosing Samsung. ^Brad <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>

owner of home.

help Posted 5 months ago

driver went to the wrong address.. spent several hours on the phone to try and get him to return to the correct address. He would not return.. very unprofessional.

Posted 5 months ago

Overheated first time using cleaning cycle!

MichelleB Posted 1 year ago

Oven blew out first time using the cleaning cycle! Headed the warnings from the delivery guys and went with the shortest cleaning cycle. It ran for 2 hours and then blew out without tripping the breaker. Best Buy delivery guys warned me this oven is notorious for blowing the fuse or frying the control panel when running the cleaning cycle. Samsung knows this is an issue, yet they continue to sell this oven. Don't buy it. It will break.

Your household safety is our priority. Let's get you assisted immediately, MichelleB.

We would like to speak to you directly to gather more information about the wall oven so we can best assist you. Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1148545641, to help our team pull up your information.

Have a great day!

^Chrystel <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Best Buy is a mess.

JIMbo Posted 9 months ago

DO NOT ORDER APPLIANCES FROM HERE. THEY WILL COME OUT FOR DELIVERY/Delivery/HAULAWAY and NOT do it. It's insane. I had to install it MYSELF and they never hauled it away. The old oven is still in my garage.

Posted 9 months ago

Samsung Wall Oven

LoriD Posted 1 year ago

Oven broke after three weeks. Best Buy will not assist because it is past their 15 days. Samsung won't assist. Sears Installer was scheduled and cancelled at the last minute. Meanwhile, I don't have an oven and nobody seems to care.

We understand your frustration about having a broken oven, LoriD.

We recommend contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

Thank you.

-Angelica <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

C-F2 error right after warranty expires.

ArthurP Posted 1 year ago

I have not even used the oven for a year and it is malfunctioning. The buttons no longer work and I am waiting on my initial repair appointment. Extremely disappointed. code C-F2. I tried flipping the circuit breaker as suggested and no luck.

ArthurP, we understand the disappointment if the wall oven displays an error code.

For more details on how you can diagnose this error code, please see page 38 of the manual under the "Information codes (C-F2)" section.

Manual
https://downloadcenter.samsung.com/content/UM/202312/20231228160410059/O_01._DG68-01126A-05_NV51R5511D_AA_EN.pdf

Should you need more assistance on the update of your service visit, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1147188062) to help our team pull up your information.

Have a great day.

^Camille <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Oven replaced twice and counting. DON’T BUY

EricA Posted 3 years ago

This oven is garbage. We have had it replaced 2x already within a month of install. Just doesn’t hear to the proper temp. Repair guy said “yeah, these Samsungs keep us in business.” Maybe we just got two duds but don’t buy this.

Good Day,

We guarantee that this gets resolved right away, Erica!

To ensure the accuracy of the oven's temperature settings, it's best to perform oven calibration. Learn more from the links provided below to diagnose your unit.

Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/

I have shared the user's manual to run a calibration; kindly turn to page 24 under "Temp Adjust" to learn more about the "Minimum and maximum settings," please turn to page 19 for your reference:
https://downloadcenter.samsung.com/content/UM/202002/20200210163459233/NV51R5511D_AA_DG68-01126A-02_EN-MES-CFR.pdf

Should you require further assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1145750417, to help our team pull up your information.

Have a great day!

^Chrystel <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Worst install te ever

DawnR Posted 1 year ago

Terrible my oven never got installed was left for two weeks with no oven the guy didn’t even speak English and I asked him not to take the hall away and he still did. Asked for a refund for transfer 4 times to get a refund

Horrible Customer Service - do not buy

Disappointed Posted 2 years ago

Absolute garbage. Oven didn't work upon arrival, Best Buy sends you to Samsung customer service and then vice versa. After hours on the phone and text chatting, I still don't have an oven before Thanksgiving.

Hi there,

We wish you didn't have to go through this with your oven. We will do our best to help you in every way possible.

We would like to speak to you to gather more details and see how we can effectively assist you with your oven.

Please feel free to get back to us the soonest via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1146550518), to help our team pull up your information.

Have a great day!

^Rodel <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Dishonesty and did not fufill order

ChristaM Posted 2 years ago

I purchased this oven from Best Buy in November for a kitchen remodel. It is currently February and I still have not received the oven. I’ve been on the phone multiple times with customer service and have been in the store with my 5 kiddos for an hour working to resolve the issue. I have been kind and respectful each time- asking for alternative solutions and for options to problem solve. Despite my time, the delay, the contractor team moving on from the project past the delivery date, multiple “resets” for delivery time and then further delays- the problem has not been resolved. My caution is that when looking on the website the delivery date for this exact oven is listed as “February.” The dishonesty, continued delay, and suggestion that I should instead purchase a different oven of same value for $1000 more than I paid has been disappointing. During our remodel I have worked with both Home Depot and Lowe’s and have had great care and customer service. I’ve also purchased appliances through them with no difficulty. This has been my first experience with purchasing an appliance through Best Buy and has been disheartening. To my memory I’ve never left a negative review- however with the dishonest selling date- I did not want others to encounter similar issues.

Dear valued BestBuy client,

To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to get the best option and update you about your order.

Have a great day,

-Ernest- <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Junk. One year warranty. Already broken

CarlosM Posted 3 years ago

Don't buy this oven. Samsung is junk and only has a one year warranty

We're here to assist you, CarlosM. Let's ensure that you enjoy the most out of your wall oven!

We would like to inquire further about your product to determine how we can help you better.

Please feel free to get back to us the soonest via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1145206912, to help our team pull up your information.

Have a great day.

^Chrystel <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

If you buy a sansung appliance - you will hate you

ALNation Posted 1 year ago

If you decide to buy a samsung appliacne, you chose to not do any research. A samsung appliance is different from a Ford Pinto (old referemce i get it but look that up too). Its nothing but junk and you know better.

Greetings!

We understand where you're coming from. Let's help you.

We would like to speak with you personally to gather more information about the wall oven so we can better assist you.

Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1147531625, to help our team pull up your information.

Have a great day!

^Chrystel <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Customer Ratings & Reviews

Samsung - 30" Built-In Double Wall Oven with WiFi - Stainless Steel

Customer reviews

Rating Filter

Top Mentions

Double oven

Brand response from Samsung

Timer and Pre-Heat Buzzer Sound Doesn't Work

Brand response from Samsung

Disappointed in oven

Brand response from Samsung

Horrible

Brand response from Samsung

Not happy with Oven

Brand response from Samsung

owner of home.

Brand response from Samsung

Overheated first time using cleaning cycle!

Brand response from Samsung

Best Buy is a mess.

Brand response from Samsung

Samsung Wall Oven

Brand response from Samsung

C-F2 error right after warranty expires.

Brand response from Samsung

Oven replaced twice and counting. DON’T BUY

Brand response from Samsung

Worst install te ever

Brand response from Samsung

Horrible Customer Service - do not buy

Brand response from Samsung

Dishonesty and did not fufill order

Brand response from Samsung

Junk. One year warranty. Already broken

Brand response from Samsung

If you buy a sansung appliance - you will hate you

Brand response from Samsung

Customer reviews

Rating Filter

Top Mentions

Samsung - 30" Built-In Double Wall Oven with WiFi - Stainless Steel

Double oven

Brand response from Samsung

Timer and Pre-Heat Buzzer Sound Doesn't Work

Brand response from Samsung

Disappointed in oven

Brand response from Samsung

Horrible

Brand response from Samsung

Not happy with Oven

Brand response from Samsung

owner of home.

Brand response from Samsung

Overheated first time using cleaning cycle!

Brand response from Samsung

Best Buy is a mess.

Brand response from Samsung

Samsung Wall Oven

Brand response from Samsung

C-F2 error right after warranty expires.

Brand response from Samsung

Oven replaced twice and counting. DON’T BUY

Brand response from Samsung

Worst install te ever

Brand response from Samsung

Horrible Customer Service - do not buy

Brand response from Samsung

Dishonesty and did not fufill order

Brand response from Samsung

Junk. One year warranty. Already broken

Brand response from Samsung

If you buy a sansung appliance - you will hate you

Brand response from Samsung