See more imagesSamsung - 30" Built-In Single Wall Oven with WiFi - Stainless Steel
- Model:
- NV51T5511SS
- SKU:
- 6394675
Highly rated by customers for:
See more imagesHighly rated by customers for:
JBJB Posted
THIS IS A BEAUTIFUL OVEN - IT WORKS GREAT - BUT !!! I HAVE HAD THIS OVEN FOR 4 MONTHS - I HAVE ONLY USED IT TO BAKE COOKIES AND HEAT FROZEN PIZZAS - THE OTHER DAY I MOVED THE RACK TO ADD 2 FROZEN PIZZAS TO THE OVEN AND FOUND THAT THERE IS A CHIP IN THE ENAMEL WHERE THE RACK SITS ON IT - MY LAST OVEN WAS A FRIGIDAIRE - I HAD IT FOR 19 YEARS - NOT ONE FLAW INSIDE OF IT - I WAS SO EXCITED TO UPGRADE TO A NEW OVEN AND FINALLY DECIDED ON THIS ONE AND THIS IS WHAT I GET - SAMSUNG REFUSES TO HELP ME - REFUSES TO ACKNOWLEDGE RESPONSIBILITY FOR THIS MANUFACTURER DEFECT !!! ALSO, THE METAL FRAME OF THIS OVEN MAY BE FINGERPRINT FREE BUT IT IS NOT SCRATCH FREE !!!
This review is from Samsung - 30" Built-In Single Wall Oven with WiFi - Black Stainless Steel
John Posted
Terrible 3rd party delivery. Took me weeks to resolve. No-one knows what to do about it. And Samsung does not honor guarantee fit rebate.
Posted
Hello, we are sorry to hear that your experience with delivery and installation did not meet your expectations. This is not the experience we expect for our customer's and your feedback is vital with helping us continue to work towards improving the overall customer experience. If you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144009361) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
SeanM Posted
The oven itself seems to be great, but the installation was hugely disappointing. We had a 21 yr old 30" JennAir wall oven, and after removing it, the Samsung was smaller than the existing cabinet cutout. The Best Buy installer did a "temporary install" and said he was referring to another team to fix the installation. We have not heard from this other "team." Very disappointed.
This review is from Samsung - 30" Built-In Single Wall Oven with WiFi - Black Stainless Steel
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144624281.
-Noraina
KamuranG Posted
It’s not what you see online , door does t close etc
Posted
Hi Kamuran,
We know how important it is to have a reliable appliance at home. Let us help you with your oven.
Here is a link for troubleshooting steps for the door of your oven that is not closing, kindly click the embedded words.
Samsung oven door will not close.
https://www.samsung.com/us/support/troubleshooting/TSG01209248/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150072000) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Kelvin Posted
Delivery so late and a lot of problems about order status
EricO Posted
BEWARE SAMSUNG DOES NOT SUPPORT ITS PRODUCTS! The day after installation the oven had turned itself on to self-clean mode and burned up the paper and tape inside the oven. A Samsung technician said the unit needed to be replaced. Samsung told me physical damage was not covered by warranty and that they wouldn't warranty the unit. So now I have a wall oven that doesn't work. Home Depot has told me that because it's still covered by the Samsung Warranty they won't cover it either.
Posted
We understand the urgency of this review. Allow us to get you excited with your wall oven, EricO.
We would love to speak to you directly to gather more information about the wall oven.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146470024, to help our team pull up your information.
Have a great day!
^Chrystel