See more imagesSamsung - 30 in. Wide 22 cu. ft. 3-Door French Door Smart Refrigerator with External Water Dispenser - Stainless Steel
- Model:
- RF22A4221SR/AA
- SKU:
- 6471965
Highly rated by customers for:
See more imagesHighly rated by customers for:
MicheleD Posted
Very very disappointed with this purchase. This should have NEVER been rated open box excellent condition. Let’s start with the exterior of the fridge…. Scratches EVERYWHERE! Shallowing denting on the left side. Makes me sick my “new to me supposed excellent fridge” looks TERRIBLE. The metal plate at the back of the fridge was all bent up. We had to try to manipulate it back into shape the best we could. Inside of the fridge was very disappointing and gross. Clearly someone “used” this fridge and it was not cleaned well. To sum it up this thing was scratched all over bad… and was sorry with mold. How disgusting to sell that. The shelving placement in the is awful which is clearly an engineering issue. I wish we would have unwrapped and looked at the fridge sooner because it definitely would have went back. This was a replacement fridge for my brothers house who passed away. I’ve had a lot on my hands and installing it immediately want a concern because it was supposedly in “excellent” condition. I have never regretted a purchase more in my life than this! Wish I could add more pictures and my video for more clarity on it condition.
This review is from Samsung - 22 cu. ft. 3-Door French Door Smart Refrigerator with External Water Dispenser - Black Stainless Steel
Posted
Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to see what can be done with the open-box purchase that came damaged.
Have a great day.
-Ernest-
JessicaL Posted
Before I purchased this refrigerator, I measured both my door frame and the actual refrigerator. I even went into the store to see measure it in person. Sure it would fit, I purchased it and paid for delivery and installation. On the day of the delivery the installer looks at my door and states it won't fit. My husband asked them to attempt to bring it in (it was still on the truck) because we were sure it would. They said no, and that it wouldn't fit. It was returned. The next day I went to my local appliance store and gave them the measurements of my door. They suggested THE SAME REFRIGERATOR. I explained to them what happened, they assured me it would fit. A few days later it was delivered and low and behold fit right through the door. No problems. Not even a tight fit. I was happy to have a new fridge but so disappointed in Best Buy's customer service. Their ineptitude cost me an extra week without a refrigerator and another day taken off of work for delivery. I actually do have this same exact model and I love it. The fridge is GREAT, just get it from somewhere other than Best Buy
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
pfrims Posted
We have had this refrigerator for three months and have experienced multiple problems with the water dispenser where it will not dispense any water unless the filter is removed, the water is shaken out of the filter, then reinstalled. We first tried installing a new water filter, even though it should not need to be replaced for about six months of service. About a week after installing the new water filter, the problem where water was not being dispensed reoccurred. We then placed two service calls with Samsung who subsequently sent out a service technician. We were advised that the water pressure was too low to dispense the water and that the water should be dispensing at a rate of 8 oz. in 10 seconds. He recommended that we replace the copper water tube with a new ice maker water line which is connected directly to the valve from the main water line. We installed the new ice maker water line and can now achieve the 8 oz. in 10 seconds dispensing rate. About a week after installing the new water line, the problem where water was not being dispensed reoccurred once again. After removing the water filter, shaking out the water, then reinstalling the water filter, water is dispensed at the recommended rate. What is ironic is that the ice maker will still produce ice. We never had an issue with water pressure with our old refrigerator.
Posted
Hello, we are sorry to hear that your refrigerator water dispenser is not working as designed. You are a valued customer and your experience matters to us. We are continually improving the quality of our products and your feedback is important to that process. I am including a link to a helpful troubleshooting guide to support your concerns on the dispenser (https://bit.ly/3HHBSeF). If you need further assistance, please feel free to reach out to our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144053778) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
FreakGamer Posted
I've had my fridge replaced twice already all for the same reasons as everyone (water dispenser). Odds are, I will probably need it replaced again. Although, so far it's lasted the longest. With this replacement, it had a couple of small dents. I would usually be very upset, however, it's still working so I rather it work. Dents aren't that visible. Probably one of the worst fridges you can get.
Posted
Hello, we thank you for your review and we are sorry to hear of the concerns you’re having with your appliance. We’d like to follow up with you regarding your concerns. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144086243) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
DEPRORABLE Posted
I am sorry to report that my experience to buy a new Refrigerator has been a struggle; not because of BEST BUY but due to the lack of quality of SAMSUNG proldujcts. So far, I am going on my third refrigerator and 1 1/2 month of hassle exchanging fridges on accojunt of SAMSUNG's not poor but bad quality products. While BEST BUY amd their stadd has succesfully tried to mitigate the agony suffered by me and my family, the fact remaikns that SAMSUNG as a manufacturer of refrigerators leaves a lot to be desired. BEST BUY however, has proven their commitment to deliver anm excellent service and support for the products they sell iknm their stores. Three refrigerators and still counting.
Nisey Posted
All, I can say is, it makes ice and it keeps things cold, the water dispenser doesn't work. We waited for this unit for a month, because the first one, the exact same model, the water dispenser didn't work on it either and they can't fix it. Thankfully Best Buy is allowing us to upgrade to something different, but another month of having to buy water is getting expensive.
Posted
Greetings,
Thank you for sharing your experience with the Samsung refrigerator. Nisey, I have provided a Samsung link below about the water dispenser.
Samsung refrigerator water dispenser issue.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/
If you have inquiries in the future, feel free to reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can use this reference number 1145014288.
Thank you for choosing Samsung and have a great day!
^Rainly
Connie Posted
Purchased in Oct 2021 and have had 6 service calls, water dispenser didn't work, ice maker drops ice while freezer is open (still not fixed) and now the refrigerator is DEAD. the main board is fried and that killed the condenser so they told me it needs a new condenser. I called customer service and told them I want a NEW refrigerator and they said to call back in 24 hour when my service ticket is closed. I am without a refrigerator and Samsung doesn't care in the least. DO NOT BUY THIS MODEL!!
Posted
Hello Connie,
Thank you for your feedback, we appreciate this. Your feedback is very important to gauge our products and how to improve further. We do apologize for any inconvenience that this has caused your recent purchase of our Samsung Home Appliance. We only want you to get the best experience using our Samsung product.
We will take this feedback very seriously to improve our products and to prevent these things from happening again in the future.
Below are the following links that will explain the issues you are having:
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Samsung ice maker makes too much ice.
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Please refer to the User Manual for additional troubleshooting steps on pages 55 to 57.
https://downloadcenter.samsung.com/content/UM/202108/20210817065517093/FDR_RF4500A_DA68-02657D-00_EN_MES_CFR_2007.pdf
Following information regarding Warranty:
Your appliance is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF22A4221SR/AA
You may call our customer service to speak to a live representative.
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144683785
Thank you for choosing Samsung. Have a great day.
Joe
Samsungfridgebuyer Posted
Like others, Water dispenser stopped working after a day of receiving it. Except for the water issue, delivery was good and fridge otherwise works great so far.
Posted
Hi Samsungfridgebuyer!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 22 cu. ft. Smart 3-Door French Door Refrigerator with External Water Dispenser - Stainless steel. I sincerely apologize for the inconvenience if the water dispenser on your Samsung Refrigerator stopped working. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link about "Samsung Refrigerator Water Dispenser Issues": https://www.samsung.com/us/support/troubleshooting/TSG01001875/.
You may also refer to the user manual about "Special Features of Water Dispenser" on page 47: https://downloadcenter.samsung.com/content/UM/202108/20210817065517093/FDR_RF4500A_DA68-02657D-00_EN_MES_CFR_2007.pdf.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RF22A4221SG/AA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144620142
Have a great day.
Melardo
kimvee Posted
Add me to the list of water dispenser problems. The first refrigerator dispenser didn't work at all. We got a replacement refrigerator and the water dispenser worked for 4 days. There are 9 reviews for this fridge, 8 of them with the same problem. What are you going to do about it Samsung?
Posted
Hello, kimvee! We are sorry to hear that your water dispenser is not working as designed. Please know that we are here to help and rectify the concern. The link below will help get your unit working as designed.
(https://www.samsung.com/us/support/troubleshooting/TSG01001875/).
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143825341
Thank you for choosing Samsung. ^Nic
Disappointed Posted
Love the space, but the water stopped working days after getting it. ice maker kept working the entire time. We wiggled the filter and it started working. Next day, stopped. Best Buy brought us a new one and it stopped the next day. We tried both for a few weeks until we just sent it back and ordered a different one. Best buy has been amazing to deal with, but do not waste your money or time on this product.
Texas2step Posted
I've never had an issue with Best Buy until I purchased an appliance from them. The process was horrible! After 4 weeks of going back and forth on delivery, I finally canceled the purchase. In addition, I was refunded the money on the refrigerator. Still, I have not been refunded on the delivery charge or water kit as their system shows the product is still "out for delivery." This was a considerable inconvenience all around and disappointment from a big box retailer like Best Buy.
Posted
Dear Valued Best Buy Client,
To better assist you with arrears related to your refund, please contact Best Buy's customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
JamesV Posted
I have had it three weeks. The Best Buy installers were little more than delivery men. I had to hook up the water line myself. They told me they were not allowed to touch plastic lines and their ($39.99) stainless steel water line was too short to use. I still need to take it back. The water dispenser worked briefly. Three weeks and three repair visits later, it worked for one day and I have to call them back. May just tell them to come and get it.
Posted
Dear Valued Best Buy Client,
We appreciate you informing us of your experience with the water line installation.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Teddy Posted
2 days in and the water dispenser broke. Makes ice just fine, even used the water dispenser once. Next day, no more water but kept making noises. Returned to Bestbuy
Posted
Hey, Teddy. I understand this ordeal with your refrigerator has you frustrated. I can relate to this concern. Thank you for alerting us to this matter. We hope we can take a look into this matter for you. If you need assistance in any way; you can use the information below to contact our Social Media Team using the following ticket number 1143891715. We hope to hear from you soon. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Cassie Posted
Same issue as everyone else. Water dispenser doesn’t work. New fridge came this morning, also doesn’t work and had a dent. When I purchased, there were no reviews yet, now plenty all with the same issue. Lady on the phone had a horrible attitude, $2k fridge and it’s going back! Disappointed to say the least.
Chris Posted
Like every other 1 star review here, the water dispenser doesn't work. Fix your broken product Samsung, it's clearly not working as intended and needs to be recalled. Stop posting insulting troubleshooting links in response.
Posted
Hey there Chris. We regret to hear that you're having trouble with the water dispenser on this unit and would love to speak with you to see what we can do to get this resolved. Please reach out to us at either 1. Facebook Messenger: http://m.me/samsungsupport or
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and be sure to reference ticket number 1143896052. ^Lo
wbk501 Posted
Seemingly like everyone else, our water dispenser worked once then stopped working. Oh...this was after we replaced our original fridge because ice and water didn't work. So we've had two fridges. Both of which wouldnt dispense water.
Posted
Hello wbk501! We are sorry to hear that your unit is not dispensing water as it should. I know it can be frustrating and we would like to help rectify the concern.
Please see the link to help with your water dispenser concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001875/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143825551
Thank you for choosing Samsung. ^Nic
JesyR Posted
Water dispenser did not work. Had multiple technicians come out to make repairs and ended up having to return. Good for smaller spaces, but we bought for the water dispenser.
Posted
Hi JesyR,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
Garus Posted
First fridge was defective upon delivery, constantly beeping and watet would not dispense, the fridge thought a door was open constantly. Second fridge now will not dispense water after working fine for 3 days. Repair man scheduled. Will update review after.
Posted
Hi Garus,
We appreciate you giving us a review about the Samsung refrigerator. We apologize for the inconvenience since the water dispenser does not dispense water.
While waiting for the schedule of the repairman, you can check the article about water dispenser issues.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144660897
Thank you for choosing Samsung, and have a great day!
^Rainly
Mg27 Posted
Water dispenser disnt work when they delivered. Sent two different people out sisnt know why, Samsung contacted and fixed. Two days later no water coming from dispenser again. I called best buy and they are gonna replace it. Hope next one works.
Posted
Hi Mg27,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience to the refrigerator water dispenser not working. We understand how important it is to have a working water dispenser for our daily water intake. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF22A4221SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144596756
Thank you for choosing Samsung. Have a great day.
-Trisha-
Klm127 Posted
By the time we realized it wasnt holding cold temperature, the return date passed. Best Buy said there was nothing they can do. Horrible customer service!
Posted
Hello there,
We understand the importance of having a working fridge. Allow us to help.
Below is a link to help you diagnose if your refrigerator is not cooling. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Please see page 55 under the "Fridge/freezer does not operate. Fridge/freezer temperature is warm." section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202212/20221230134429582/FDR_RF4500A_DA68-02657D-02_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147205168) to help our team pull up your information.
Have a great day.
^Camille