See more imagesSamsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - White Glass
- Model:
- RF23BB860012AA
- SKU:
- 6493532
Highly rated by customers for:
See more imagesHighly rated by customers for:
JulianR Posted
This was an open-box item. The description mentioned it only had a dent/gauge which at the store they guaranteed it was only physical damage. They never told me that if it had any defects I would get my money back and had to purchase a new one. To my surprise the refrigerator had a cooling issue (mechanical). I lost all my groceries, medicine and had to throw everything away. The fridge would say it had the correct temperatures of 33F and 0F, but a thermometer evidenced the complete opposite. It was a very disappointing situation and I ended up spending more than $2,000 with everything all together because of this damaged open-box that I’m certain was not properly certified to restock so be careful with open-box items for appliances.
This review is from Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Morning Blue Glass
Posted
Hello JulianR,
We understand the dismay about the refrigerator that does not cool. Let us help.
We have a troubleshooting guide to check the cooling performance of the freezer. The guide includes several helpful tips, such as checking if your fridge is in Sabbath mode, has a power issue, disabling the Cooling Off mode, leveling your refrigerator, setting the recommended temperature, and watching a video tutorial that guides you from start to finish.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/#refrigerator-or-freezer-is-not-cooling-at-all
You may also check the user manual for other suggested actions when the refrigerator temperature is warm. Turn to page 70.
https://downloadcenter.samsung.com/content/UM/202504/20250411093919642/FDR_RF8000B_DA68-04402B_EN_MES_CFR_250403.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1151155004 to help our team pull up your information when you message us.
Thank you.
-Angelica
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number to help our team pull up your information when you message us.
Thank you.
-Angelica
JamieM Posted
I wish I could review this, but you need a fridge to give a review. I purchased this fridge over a month ago and Best Buy has yet to deliver the item. I have had to reschedule the delivery date FIVE TIMES now, even though Best Buy knew the fridge wouldn’t be available for delivery until January of next year! They don't care if it inconveniences your time and you missing work. And yet they promised me MULTIPLE TIMES that I would receive it this year. They also keep blaming Samsung for the issue. And if they promise you compensation for the trouble, it’s only 0.5 percent of the total cost of the fridge. I’ve heard it all from them at this point. Save yourself the headaches and purchase a completely different fridge.
This review is from Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready
Posted
Dear Valued Best Buy Client,
To better assist you with this issue, don't hesitate to get in touch with our Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Jseni Posted
Unknown to us, the fridge arrived damaged and neither Best Buy or Samsung will do anything about it. From day one, the freezer would have condensation that led to everything in it getting frostbite. We reached out and a tech came out, they determined the fridge has damaged under the freezer drawer which is not visible unless you look under it and the fridge needed to be replaced. Samsung claims it’s physical damage so it is up to Best Buy and Best Buy refuses to do anything since in all the back and fourth the 60 day return window has expired.
BonBon84 Posted
Water leaks and i have to file property damage claim. Took best buy more than a week to just to exchange the defective unit and who knows how long this claim process is going to take
Posted
Good day.
Here at Samsung, we always place a high priority on your satisfaction.
Please get in touch through these channels if you need further assistance with the replacement:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145749971) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
RockyMtnCook Posted
I had one of the worst experiences with the appliance. The first refrigerator that was delivered was defective on delivery. I received the replacement which was very inconvenient due to having to remove and install all my food. And less than a year at a refrigerator stopped working properly including the water dispenser and ice maker. The virtual is still under Samsung warranty however they did not honor the replacement. Samsung technicians either did not show up on time or no show which meant I took off work for absolutely nothing. The technician that visited our home admitted that he was not trained to work on Samsung refrigerators and told us to buy an LG. He also stated that the refrigerator wasn't working due to neighborhood plumbing. This was absolutely absurd. I called Samsung to discuss and they agreed that plumbing wasn't the issue. However they proposed to send the same technician back to the house. I escalated the issue with them Samsung and they said it's too complicated. At this point I went back to Best Buy and requested a credit. I would never buy another Samsung device again.
This review is from Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel
Posted
Hello RockyMtnCook,
It’s clear how ongoing disruptions with service follow‑through and support expectations can impact confidence when reliability matters day to day.
We are committed to ensuring that in‑warranty products are properly supported and that service visits are handled by trained technicians equipped for the product. When service interactions do not align with that expectation, a deeper review of the case can help clarify what happened and determine appropriate next steps.
Connecting directly with Samsung Care allows us to review your full service history, technician assignment details, and warranty coverage to ensure everything is aligned and properly evaluated.
Please keep this reference number for your records: 1152601334. Feel free to reach us through the following channels:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Your business truly matters to us.
Nicole
Samsung Care
Antone Posted
To be clear, the fridge itself is great. What was an absolute nightmare was dealing with best buy customer and delivery service. My delivery date was inexplicably delayed 2x with zero explanation. I was being sent texts up to several hours before my delivery was supposed to arrive telling me to prepare for my delivery. I ended up living without a fridge for over a month. Customer service was frustrating to speak with, as everyone I spoke to gave me different (mis)information. I was promised a gift card as a concession for living weeks without a fridge, but that never happened. Now dealing with similar levels of miscommunication and delay for a tv I ordered. Never buying from here again. Save yourself a massive headache and order from elsewhere
This review is from Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Woods21 Posted
We purchased this refrigerator to replace a 12 year-old Samsung refrigerator. The first refrigerator that was delivered after install and set up had an error code that cannot be cleared. It was finally deemed that it was defective and they would need to deliver another one. The second refrigerator that arrived is having freezing issues. We had a Samsung Repair specialist come out to inspect and we assumed make the repairs needed. But unfortunately, almost 3 weeks later we still have no resolution and no update from Samsung. We have also had intermittent issues with the auto fill water container. Sometimes it fills up and sometimes it doesn’t. Once again still no resolution from Samsung. I would strongly recommend choosing another brand for your refrigerator needs.
This review is from Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel
Posted
Woods21, we understand the frustration you felt, as it's been three weeks and still you do not have any update on your repair. We want to speak to you directly to provide an update on your repair.
I have also shared this link to help you troubleshoot the issue with your autofill pitcher. Please click on the embedded word.
Autofill water pitcher doesn't fill
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149222382) to help our team pull up your information.
Have a great day.
^Camille
JulianJ Posted
Fridge delivered broken (left hinge is pushing down on the middle drawer and doesn't close unless you lift the entire left door. Compounded was the fact that from top to bottom, customer service has failed me. The installer did not bother to unwrap the fridge, and we were left to discover the issue with the fridge. Customer service has then done everything in their power to make this exchange/return as painful as possible. I was told a delivery to exchange the fridge was in place, and when the day came, I called and to my surprise, nothing was scheduled, despite a case number being assigned. My delivery is now off by a whole week because customer service has failed to deliver multiple times now. I've had to chase customer service down constantly to get updates and its incredibly disappointing to have gone through this process. I wouldn't recommend getting appliances from best buy.
This review is from Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
BenM Posted
The latch to the door broke within a few months of buying it. Samsung is NOT covering it under warranty. So now the door wont close. I regret this purchase.
Posted
Cooling performance will be affected if doors are not closed properly in Samsung refrigerator. Let us help you with this, BenM.
If the refrigerator or freezer doors will not close, it will impact cooling performance and eventually create frost.
Refrigerator or freezer doors will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
To replace your refrigerator's parts, you may visit https://www.samsungparts.com/Default.aspx and search for your refrigerator's model code. All available parts will appear, and you can purchase what you need.
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23BB860012AA
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145447078) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Drew Posted
Bought brand new from samsung.com left door hinge bent. Samsung gave me the runaround and told me its not there problem and they refuse to fix it.
This review is from Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel
Posted
We understand how you feel about the hinge's condition. Let's extend our assistance, Drew.
We would like to speak with you to assist you further with your refrigerator. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147599203, to help our team pull up your information.
Have a great day!
^Chrystel
BruceN Posted
I have no idea. I bought the refrigerator Nov 20 to be delivered Dec 9, Refrigerator was a floor model at the Florence KY store. Got a text on Dec 8 that something unexpected had come up. When I called the agent told me the refrigerator was not at the warehouse. They rescheduled for Dec 15. In 18 days, there could not organize our delivery.
This review is from Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel
Posted
Dear Valued Lowe's Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please get in touch with Lowe's customer service department at P. (800) 445-6937 H. 8:30 a.m. – 7 p.m. (ET), 7 days a week. They can answer your questions or transfer you to your local store to answer your concerns.
Have a great day.
^Joshua
MMie Posted
I like this model and it fits my kitchen well. However, the Best Buy quality control is very concerning. I went to store and saw the open box deal. The Best Buy employee promised the open box items are checked by Best Buy and should function no problem as a new one. However, it is not true. I got my delivery on 11/7. Since then, my fridge is not cooling and my freezer is getting warmer and warmer. Now it’s 72 degrees. The makes a lot of noises and the control penal is not working. It is a damaged fridge. I called the customer service the on 11/7 and chat with the customer service multiple times. The earliest appointment for technician is on 11/17. My old fridge were hauled away and my food went bad the next day. I am unable to reach the back of fridge and unplug the power. It keeps making loud noice and wasting electricity. Also, I have no place to store groceries. I trusted Best Buy and purchased the Best Buy Totaltech membership for extras $200 for this item, and it seems not worth it. Best Buy sales this damaged item and unable to fix it immediately. Very disappointed to this experience. Return for full price can’t cover my lost.
This review is from Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Morning Blue Glass
Posted
Hi MMie,
Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-Angelica
LuisEspana Posted
Don’t buy the protection plan from Best Buy, they won’t cover issues with your refrigerator, they will just have you loose time and money. Currently they want me to deal with Samsung directly because they don’t want to exchange and can’t fix the problem, I’m been dealing with the repair and exchange department and no one can step up and do an exchange for a new refrigerator, they’re now just waiting on Samsung to cover parts and labor to repair it. I don’t know why Best Buy are selling protection plans and not covering issues with the product they are selling. I bought the refrigerator with Best Buy not Samsung!
Posted
Dear Valued BestBuy Client,
We are here to assist you anytime. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to answer your concerns about claiming an exchange through our protection plan.
Have a great day.
-John
scalba Posted
We have had this fridge now for exactly five months and it has died. Have lost everything in the fridge and freezer. Two calls to Samsung have now sucked up over an hour of time and still now closer to resolution. Nothing like spending near $2,500 for something that worked for five months. First Samsung product, and likely the last after this experience.
This review is from Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel
Posted
Scalba, we understand the importance of a working fridge. We would like to speak with you directly to gather more information about your fridge, including the reason it stopped working and your experience with the support you received.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150352891) to help our team pull up your information.
Have a great day.
^Camille
Shri Posted
The refrigerator was not cooling when arrived so we asked for an exchange which we got after 7 days. We hauled away our old fridge so my food from the freezer got wasted. I filed an inconvenience compensation which agreed to give as a gift card but it has been more than one month that we have not received the giftcard
This review is from Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
LostValue Posted
We purchased this Total Protection plan at Best Buy. Our refrigerator was covered for two years which we paid the yearly fee. However an email was sent by Best Buy to us and ended in our spam box. We found it two days after the set extended date of 3/1. Spoke to customer service and geek squad store and what I was told was level 3 supervisor. No one can really help here now since the coverage expired. We hope some one higher can reach out to us.
This review is from Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel
Posted
Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store if you need further protection plan assistance.
Have a great day.
-Ernest-
ScottP Posted
I really like the refrigerator, but have not had the pleasure of using it. I ordered it three months ago with the assurance it would be delivered before Christmas and it has been delayed three times. The latest is no delivery until mid February and that is after confirmation for delivery on January 28th. I have now cancelled my order since there is no way to know if I will ever see this appliance.
This review is from Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Morning Blue Glass
Posted
Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
HidayatullahS Posted
I hit Best Buy when I buying a fridge they said they will install new water line but when they delivered they broke that promised and they said they are not doing even they wrote it down in my receipt and in account but they said no it was went wrong why?? Then I told them ok it is almost more then a moth return it they said no because it is over return policy, I told them that you toke long time not me?? But they didn’t do that.
This review is from Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Morning Blue Glass
Posted
Dear Valued BestBuy Client,
We strive to assist you anytime. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to learn more about this experience with this transaction and address any other issues you may have.
Have a great day.
-John
MarthaS Posted
I have not received yet , the date for delivery was postponed to a very late date, Im very disappointed.
This review is from Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Morning Blue Glass
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
BadBuy Posted
The first delivery of the fridge was a disaster. The delivery guys dropped it from their truck, damaging it. The replacement fridge arrived some days later. It was plugged in, but never worked. It was a dud. We cancelled the order and bought a fridge from Lowes.
This review is from Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel
Posted
Hello there,
Thank you for choosing Samsung for your fridge needs. We are saddened to hear that you need to cancel your order and purchase your fridge from a different retailer, as the first one you got was damaged and the replacement one you received is not working. We look forward to working with you in the future.
Have a great day.
^Camille