See more imagesSamsung - 49" Odyssey OLED G9 (G93SD) Dual-QHD 240Hz 0.03ms G-Sync Compatible Curved Glare Free Gaming Monitor - Silver
- Model:
- LS49DG934SNXGO
- SKU:
- 6599654
Highly rated by customers for:
sgtcasey Posted
Well, it started out great. Got the monitor for $999 on sale just before Christmas. Loving it. Fast forward to mid-April and I noticed the screen in the lower right corner was peeling away from the back of the frame. I hopped online and did some searching and found this was a common issue with this model. I contacted Samsung support since the monitor was still under warranty and they created a ticket and had a local repair guy contact me. He ordered the part we needed and set up a date to come swap out the screen. When that day arrived, he finds out they sent the wrong part. Okay, I figure they'll just send the right one and we'll try again. Nope. Samsung wants to give me an accommodation. Samsung support and I played SMS and phone tag for a week or two before they finally caught me at a good time. They want to refund my money and they'll send someone to pick up the monitor. Sigh... Why the sigh? Because I paid $999 for the one I got while it was on sale and now it is selling for $1699. I think I'll replace this monitor with another brand. Bye Samsung!
Posted
sgtcasey:
We’re sorry to hear about the issues you’ve experienced with your G93SD Monitor. If you’ve already received a ticket number, your case is in progress with our Support teams, and we appreciate your patience while your return is arranged and processed.
Once Samsung receives and processes your return, your refund will be issued within 10 days. You can review our Returns & Refunds policies here: https://order-help.us.samsung.com/categories/returns-refunds/669e31799d9226153b065b52
If you’d like to check on your return or have questions before your unit is picked up, please have your ticket number ready and contact Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 9PM EST Monday - Friday, and 8AM - 6PM Saturday and Sunday. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Monitors
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RussianReviewGuy Posted
No ports, missing hdmi cable. I regret this purchase. Did not even come with smart features or a remote.
Posted
Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Samsung49 Posted
had an issue with the screen in 1st week owning. had to return and got an LG 45" same specs, better monitor for less cost
Posted
Samsung49:
We’re sorry to hear that your experience with Samsung’s G93SD Monitor has led to this level of disappointment. While we regret that we couldn’t meet your expectations this time, your feedback will be shared with our product teams for ongoing improvement. Should you ever reconsider in the future, we’ll be here to assist in any way we can. You can always reach us at 1-800-SAMSUNG (8AM - 9PM EST Monday - Friday, and 8AM - 6PM Saturday and Sunday), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
- Samsung Monitors
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SamM Posted
Seemed like a decent monitor, however the internal speakers never worked. I returned it.
Posted
Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear that you returned this product and hope to have you back as a customer again.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
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DannyF Posted
Cheaply made. Screen is coming unglued from the frame
Posted
Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
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