See more imagesSamsung - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Brushed Black
- Model:
- WF50BG8300AVUS
- SKU:
- 6507594
Highly rated by customers for:
See more imagesHighly rated by customers for:
MarianneZ Posted
Love the dryer, but 3 months in, the cooling indicator will not go out. Time Dry does not heat at all. Normal seems to work fine because you can control the temp with the dry. Have to call for service already.
NicoleF Posted
Great washer overall. Easy to set up. Would recommend to family.
JustinS Posted
bought as a scratch and dent drove from Kentucky to Ohio for pick up did not unwrap them until back home and looked like it fell out back of a truck. also contacted samsung about the 20yr warranty and they acted like they didn’t even know it had a 20 year warranty and it’s posted on front of machine
Posted
I understand where you are coming from. Let us extend our assistance, JustinS.
To learn more about the washer's warranty coverage, kindly check out this link below:
https://www.samsung.com/us/support/service/warranty/WF50BG8300AVUS/
We would love to speak to you directly to discuss this further and for us to better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146940473, to help our team pull up your information.
Have a great day!
^Chrystel
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Bdub Posted
Washer has been fine since delivery. I enjoy the steam feature.
KarinaE Posted
I don't understand why it stains my clothes. I've changed detergents. I've come to the conclusion that it's the washing machine.
Posted
Hello KarinaE,
We understand how you feel about the stained clothing. We're here to help.
Below is a link to help when the washer damages the clothes. Browse the guide and select the type of stains left in the clothes for the troubleshooting steps. We also suggest checking the attached hyperlinks for other recommended actions.
Laundry is stained or damaged after using a Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1151007990 to help our team pull up your information when you message us.
Thank you.
-Angelica
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KLionheart71 Posted
Great Washing Machine And Washes My Laundry Thoroughly
NicoleW Posted
Good product, l would recommend this to anyone nice
JessicaM Posted
Good but it takes a little longer to dry when is a complete cycle.
Posted
Hello JessicaM,
We are aware of the significance of having functional appliances at home. We are here to assist you with your washer.
If your clothes are still wet after using your washer please check the link below for steps to help. To access the complete instructions, click the embedded words and select "No" under "Did this resolve your issue?".
Samsung washing machine spins poorly
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148691656) to help our team pull up your information when you message us.
Thank you.
-Kimberly
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NormanD Posted
Best washing machine I have purchased to date. Very power efficient and washes extremely well. I am very impressed and the Smart Things connectivity is invaluable. Highly recommended.
Not easy to use , cannot stop cycle easily once you press start
EdL1 Posted
Great washer but be sure to get the pedestal before buying
JorgeG Posted
1.5 years after purchase, stopped working a few minutes into a wash. Very very disappointed… got in contact with Samsung and they sent someone over. First visit, not prepared and no parts - they were here maybe 5 minutes? Second visit, part is defective and no backup here or their warehouse. Now have to wait another week. If it gets fixed when they say it will, total time will be a little over 3 weeks to fix, pretty incredible. Not what I would’ve expected from a newer product…my old washer was a third of the price, I used it for 8 years with no breakdowns and it is currently at my moms house still working. I also have a Samsung fridge and that thing broke down a few months after purchase. After this experience, highly suggest going to another brand. I wish I would’ve **please note - it’s just my girlfriend and me so we were not using it as much as I’m sure a family would. Still wait small amount of usage, washer was still garbage.
Posted
We take your convenience with the washer seriously. Allow us to assist you with this, JorgeG.
We would like to speak with you personally to gather more information about the washer so we can better assist you with this.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147493968, to help our team pull up your information.
Have a great day!
^Chrystel
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Caribbeanguy Posted
Order arrived on time. Works well so far. Thanks!
RR00 Posted
We have used this brand for decades, so when we decided to buy this new one-we we’re surprised and very disappointed. Especially because it has such good reviews. The first one leaked a puddle within 24hrs while being used. The replacement one dripped after use as well. Brand new machines leaking water right out if the box. They had to come out and confirm the 1st one was hooked up correctly-it was. Trust that we made sure the second one was unwrapped in our presence. My husband determined it is the new faulty style of door they are using. It is different than our previous versions. Clearly they have cut corners on this new door. When we called Best Buy after the first one, the guy mentioned this happens all the time and they have an entire system for dealing with it. We have an new different brand of washer coming next week. The door feels sturdier-fingers crossed. It helps that we have the special Best Buy plan to swap out easily, too bad we actually had to use it.
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
-Ricardo
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Kerry Posted
Disappointed there’s no light inside too see way back should’ve stuck with a top load
Posted
Hi there,
We understand your frustration if you find that your washer does not have an internal light. This is a great suggestion, and we appreciate your input. We will forward your suggestion to our engineering team to see if adding a light could be an option for future models.
Have a great day.
^Camille
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bought a Samsung appliance in March 2023, and by November 2024, the machine stopped working—both the display and the control panel are completely unresponsive. A technician came to my home, charged me $100 just to inspect it, and advised me not to fix it because the repair cost would be as much as buying a new one. I find this unacceptable. Samsung doesn’t seem to care about their customers at all, and Best Buy, where I purchased the machine, isn’t any better. This is not a case of misuse or mishandling—the machine simply has a defective control panel, and it lasted such a short time. I’m incredibly frustrated with the lack of quality and customer service. For a product like this, I expected it to last far longer—MUCH longer than just over a year. Please, don’t waste your money on Samsung products. I definitely won’t be buying from them again. 1 year and 8 months. Terrible!
Posted
GiovannaPissinato, we understand the importance of having a working washer control panel. Let's get this taken care of.
Below is a link to help you diagnose if your washer button and control panel is unresponsive or does not work. Please click on the embedded word and watch the video included.
Samsung washing machine buttons won't work https://www.samsung.com/us/support/troubleshooting/TSG01108862/
Should you need more assistance in providing feedback on the service visit you had, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147796556) to help our team pull up your information.
Have a great day.
^Camille
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JunariaC Posted
Shakes very bad, I’ve tried a light load. Not sure if it’s the washer or because they didn’t balance the washer. Horrible! Should have been noise control.
Posted
We understand the importance of a working washing machine in your home, JunariaC. Let's get this taken care of.
Please refer to the resources below to rectify your washer's concerns. Please click the link and the hyperlinks and watch the embedded video for tips.
Samsung washing machine is shaking (If the issue persists, click "No" for more help):
https://www.samsung.com/us/support/troubleshooting/TSG01001016/#
Samsung washing machine spins poorly (If the issue persists, click "No" for more help):
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149945217, to help our team locate your information when you message us.
Have a great day.
-John
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MarcusG Posted
I purchased the washer and dryer set a couple of months ago and I've had nothing but problems since making the purchase. I continue getting a "4C" error message if I try to use any other was or dryer setting outside of the normal was or dryer setting. If I try to wash delicate clothes in cold water only, I get an error; If I try to dry clothes on a lower temperature than a normal cycle, I get the "4C" error message and the machines stop. I called Samsung for help and it's excuse after excuse as to why both brand new machines are having the same error. They said they would send a technician out to fix the problem, but then they started questioning if I actually purchased the machines. Are you kidding me! I sent receipts and they said it wasn't good enough. DON'T BUY THIS WASHER & DRYER SET. IT LOOKS GOOD, BUT IT'S TERRIBLE AND THEY WON'T HONOR THEIR WARRANTY YOU PAY FOR. WASTE OF MONEY AND TIME.
Posted
We understand how dealing with a washer showing an error code feels, MarcusG. We're here to assist.
Error 4C means Not filling error.
Below is a link explaining why a washer displays an error code and the troubleshooting steps. Browse the guide until the "nF, 4C, 4E, 1 4C" section.
The washing machine displays an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146743637) to help our team pull up your information when you message us.
Thank you.
-Angelica
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VrellaB Posted
Washes thing *excellently,* if I can just get the darn thing to stop panicking about the non-existent leak for the water supply...
Posted
VrellaB, we understand you have concerns about your washer. We want to speak to you directly and get more information about it so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147179073) to help our team pull up your information.
Have a great day.
^Camille
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Larry Posted
I order washer and dryer, they deliver and doesnt fit they take the two back and said they would mark it up and i would go into store and trade for smaller set. Ingo into store a day later and they say the washer and dryer are on a truck at the store and they have to wait to unload to inventory them before doing return. I come back the next day and they say the washer and dryer are still not checked in. On the third day i returned the washer and dryer and have been waiting almost 2 weeks for the retuen. No one seems to be helping me at all. Bestbuy has really gone down hill at this point.
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
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