See more imagesSamsung - 50” The Frame Customizable Bezel - Modern White
- Model:
- VG-SCFA50WTBZA
- SKU:
- 6454277
Highly rated by customers for:
See more imagesHighly rated by customers for:
MattW Posted
This product should fit perfectly for the price they charge. The bottom piece will not stay in place. It looks nice from the front if you don't look too close. I have to push the bottom piece back into place frequently and how it looks in the picture is as good as it gets. I'm not sure if the problem is with the tv or the bezel. It seems like the bottom of the tv has a slight curve so the center of the tv sticks out a little farther than the edges. Both the tv and bezel are brand new so Im dissapointed in the quality. I've already returned the first bezel I received because it arrived damaged. Now this one doesn't fit correctly. Hopefully you'll have better luck if you give it a try.
This review is from Samsung - 50” The Frame Customizable Bezel - Sand Gold
Posted
MattW,
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process:
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
It’s cute framing my broken Frsme TV. It lasted 2 years. Very disappointing
Posted
LadyCarolLemire,
Please know that you are leaving a review for the Frame TV Bezel, not the Frame TV. For assistance regarding your TV, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
LindaM Posted
Should be minus rating as the product apparently isn’t available. I held over an hour attempting to return call from messages advising I needed to schedule delivery. Guessing my only recourse is to drive to the nearest store to get refund and attempt to order a different bezel…
This review is from Samsung - 50” The Frame Customizable Bezel - Modern Brown
Posted
LindaM,
Please know you are leaving a review for the Frame Customizable Bezel, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung products, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
James Posted
The product arrived broken. I was not able to return it at the store.
This review is from Samsung - 50” The Frame Customizable Bezel - Modern Brown
Posted
James,
I'm very sorry to hear that your Bezel was delivered damaged. We recommend contacting Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved quickly.
If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />