See more imagesSamsung - 55” The Frame Customizable Bezel - Modern Brown
- Model:
- VG-SCFA55BWBZA
- SKU:
- 6454272
Highly rated by customers for:
See more imagesHighly rated by customers for:
PorkChopExpress Posted
Super disappointed in the quality of this bezel. I bought the Frame specifically for the option of changing the bezel to make it appear more like a picture frame than a TV. I followed all the directions, clipped the tabs on the back as directed and could not get the gaps to close. Whenever you try to squeeze them together, one will pop off the tv, flipping it towards the screen and making the tab pop out of the back. If this was a picture frame, I’d send it back and ask for it to be redone. I am a carpenter by trade and if any of my mitered trim looked like this i wouldnt have a job. I assume since this is an official Samsung product that 3rd party wont be any better.
This review is from Samsung - 55” The Frame Customizable Bezel - Modern Teak
Posted
PorkChopExpress,
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
KateF Posted
Arrived broken did not realize that i did not have 30 days to exchange, best buy tried to sell me a membership to complete the return within the 30 days which i refused...then the said they would process the return but I had to talk to the online seller....did not realize i didn't buy from best buy. The seller gave me the runaround blaming best buy and ultimately just said the claim was resolved without doing anything. I had to contest with my bank.
This review is from Samsung - 55” The Frame Customizable Bezel - Modern White
Posted
KateF,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have any questions or need help once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
AmyB Posted
Terrible experience - items never arrived, you sent a picture of a delivery to another address an apartment building?? I live in a house and Best Buy customer service is doing nothing for me.
This review is from Samsung - 55” The Frame Customizable Bezel - Sand Gold
Posted
AmyB,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have any questions or need help once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
JessicaS Posted
Ordered it on dec 4th. Never got it. Took over a month to get my money back Poor customer service all around
This review is from Samsung - 55” The Frame Customizable Bezel - Sand Gold
Posted
JessicaS,
Please know you are leaving a review for the Frame Customizable Bezel, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved promptly. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
SEBestBuy Posted
Frame was flimsy and did not fit correctly. It was also quite expensive as an accessory to an already expensive television
This review is from Samsung - 55” The Frame Customizable Bezel - Modern White
Mike Posted
Not impressed with this tv. It looks nice but that is about it. I watch antenna tv and with this tv I lost all of my favorite free channels. Not a app person so not for me.
MattB Posted
The frame does not sit perfectly on the corners and is a bit flimsy. While it gives a nice aesthetic, the quality needs improvement to ensure it fits exactly to the 1 TV it is made for.
Posted
MattB,
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
DavidM Posted
Ordered frame in package with TV. Both items delivered separately. Frame was delivered to wrong address and returned to Best Buy. After spending over 1 hour at the store and the same amount of time on the phone with the “service dept.” I was hung up on by them. Will never buy from BB again. Still no frame.
Posted
DavidM,
Please know you are leaving a review for the 55" The Frame Customizable Bezel, not the service provided by Best Buy. We recommend contacting your local Best Buy for assistance. If you'd like additional help when you receive your Bezel, please reach us via Facebook, Chat (on Samsung’s website), or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
AlexanderL Posted
Horrible. Delayed several times and after several orders. I ordered on Amazon and it came in 2 days.
This review is from Samsung - 55” The Frame Customizable Bezel - Modern Teak
Posted
AlexanderL,
Please know you are leaving a review for the Frame TV Customizable Bezel, not the delivery service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved promptly. Should you have questions regarding Samsung products, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Amanda Posted
Tv dimensions are not accurate to the depictions provided. Television sound quality lacks in audio experience. overall dimensions and sound are not being advertised as sold. The format in which the tv is being advertised is misleading for an American consumer.
This review is from Samsung - 55” The Frame Customizable Bezel - Modern White
ChristianF Posted
The items arrived broken, I requested a change, after 2 months I don’t have received an answer
This review is from Samsung - 55” The Frame Customizable Bezel - Modern Teak
Posted
ChristianF,
I’m sorry to hear of the issues you’re having with your Frame TV Bezel. Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
MCSS Posted
The frame looks no different than the frame that is on the TV. I thought it would be wider and noticeable