See more imagesSamsung - 7.2 Cu. Ft. Gas Dryer with Sensor Dry - White
- Model:
- DVG41A3000W
- SKU:
- 6447515
Highly rated by customers for:
See more imagesHighly rated by customers for:
DanielleR Posted
Both my washer and dryer have cracks in them in different places in Samsung denied my warranty thing that is considered physical damage When there’s no dents or scratches around, either of the cracks that are in different locations, it’s clearly a manufactures error with the material. However, Samsung doesn’t agree. They are less than 10 months old and almost $1500 for the set so I’m pretty upset I already have to looks at replacement options . I Do not recommend just due to the fact that Samsung is in fact their products 100% be weary and read your warranty before you purchase.
Posted
Hi Danielle,
We understand your disappointment with your dryer having cracks. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your dryer.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147866910) to help our team pull up your information when you message us.
Thank you.
-Ricardo
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musp Posted
This items was delivered and installed incorrectly. There was a gas smell. We called local gas company and they confirmed gas leak. They shut the valve and ask us to call the installer ASAP. We called the geek squad and the scheduled a re-install. We got confirmation date/time frame on the phone by text. We waited all day and after 4 hrs delay called the BestBuy again and they said there was no appointment. We have all the email and text confirmations. We had to call local appliance business and they re-installed the item. It took 3 weeks total for before we could use the dryer.
KevinD Posted
We’ve had the dryer for 8 months and I can say it doesn’t consistently work. We’ve had to reduce the size of our laundry load by half just to have the clothes get dry in a single cycle, even then it takes multiple rounds before the clothes will be dry. If you have a family of 3 or more and consistently have loads of laundry to do, this dryer is not for you. It has such poor performance that we need to look into buying yet a second dryer in less than a year.
Posted
Hello KevinD,
We understand that dealing with a dryer not drying well can be frustrating. Let us help.
The below link contains information on what to do when the dryer's heat is not enough to dry. It also includes other links for cleaning the dryer, running a vent blockage test, and error codes (if any).
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
You may also check pages 45-47 of the user manual for other recommended actions if the dryer does not heat/dry or dries unevenly.
https://downloadcenter.samsung.com/content/UM/202307/20230703161742015/DC68-03784P-02_IB_DV3000A_EN_R_230703.pdf
Lastly, we have provided the guides for the dryer's cycles, settings, features, and the recommended laundry load size for the dryer, which we suggest also checking.
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148063926) to help our team pull up your information when you message us.
Thank you.
-Angelica
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MauraE Posted
I was not told by the store staff, that this dryer doesn't have light. Unfortunately, I noticed it until the dryer was installed. I didn't pay attention to this feature because I didn't know there manufactured dryers without the inside light
Posted
We appreciate you leaving us a review on one of our Samsung dryers, MauraE.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
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Joey Posted
We purchased this dryer a few months ago. It worked very well for about 2 months. Now it barely warms the clothes, and takes up to 8 hours to dry a load. Just waiting for it to die completely.
Posted
Hi Joey,
We can feel the frustration you have with this dishwasher. We are here to help you with it.
We recommend checking the resources below for steps to take when the dryer is taking too long to dry the clothes. Please click on the embedded words for more details.
Dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147204072), and it will help our team pull up your information.
^Rodel
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DisappointedJoe Posted
It did a good job, for the first 2 weeks. Then is started to make a loud rumbling noise and sounded like a truck. I called both Samsung and BestBuy. Samsung tech said it was damaged in delivery and it was BestBuy's responsibility. BestBuy said because it was after the initial 2 weeks they can't help. The dryer is fine, but the experience and lack of help is truly disappointing.
GasDryerLemmon Posted
This dryer replaced our dead 13 year old wonderful Kenmore gas dryer. Well, it is the worst dryer we have ever owned. I tried to return it to Best Buyer but it was outside of the 14 day window to do so. It takes 3 hours to dry a big load. Our old dryer took 45 minutes...never another Samsung and I will think twice about a 14 day return window.
Posted
Hello, we are sorry to learn of the concern you expressed regarding your appliance. We would like to inquire further about your review with you. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143787984) and it will help our team pull up your information. We look forward to hearing from you. ^Lena <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Barb Posted
Bought this item over a month ago at Best Buy. I have been waiting for to ship since. Calling the store is a joke. Very bad service, ommunication and automated system are trash. Disappointing.
Posted
Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
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Mama Posted
My clothes are not drying! The first two weeks it worked fine. Then one day after the return date passed… the dryer started rumbling and now I’m stuck with a $700+ dryer that doesn’t dry!
Posted
Greetings,
We are glad that you posted a review.
To help you with the dryer that doesn't dry clothes and is noisy, I have provided the model's user manual link on page 45, followed by troubleshooting links.
https://downloadcenter.samsung.com/content/UM/202210/20221028082248825/DV5400_UM_DC68-03784D-13_EN_MES.pdf
You can check the closest noise that you hear on the link below so we can determine the correct troubleshooting step to perform. https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Clothes that are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Here's a related video link that you can watch: https://www.youtube.com/watch?v=LibK_OLFH4Q
Also, some of the cycles are designed to run without heat. I highly suggest checking this Samsung link about cycles and settings.
https://www.samsung.com/us/support/answer/ANS00051022/
Lastly, check the best laundry load size on this link: https://www.samsung.com/us/support/answer/ANS00080262/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145158975), which will help our team pull up your information.
^Rainly
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NotDryingHELP Posted
No stars. The brand new dryer does not work for heating only cooling. I am currently drying a load of clothes for the 10th time on 80 minutes each time.
Posted
Hello there,
Thank you for sharing your experience with us about your Samsung dryer. We apologize for not meeting your expectations with our Dryer, especially its not heating. Please know that we value your opinion and will continuously improve the quality of our products.
Here's a link to help you with your concern.
Dryer not drying clothes:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Please feel free to reach out to us with any further questions regarding your Samsung products.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144826307) and it will help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
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Roberto Posted
This dryer sucks. It takes 3-4 cycles to dry a normal load regardless of the temperature. Not sure if it was installed improperly by the guys best buy sent.
Posted
Hi Roberto,
Thank you for sharing your experience with our dryer. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if it takes 3-4 cycles to dry a normal load. If your dryer is heating but the clothes are still damp, your vent is probably blocked. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. And if your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. And these are only some of the possible causes.
To make sure you're performing the right troubleshooting steps, first determine if your dryer has hot air at all, then we'll guide you through the steps to resolve your issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144271315
^Mila
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Kcarr Posted
I bought with the matching washer unfortunately the dryer isnt heating up and I am waiting on a replacement.
Cristian Posted
This dryer sucks I have to put cloths to dry 5 time for them to dry fully
Posted
Hi Cristian,
Thank you for raising your concern about our Samsung products. Here at Samsung, we always try our best to make our dryer work for your convenience.
I recommend clicking these links for a basic troubleshooting guide:
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If assistance is needed on the link above, you may reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144897234) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
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Terrible Posted
Have to put in 3 cycles for it to dry a full load of clothes. Terrible product
Posted
Hello Terrible! Thank you for taking the time to share your experience. We are sorry to hear that your unit is not drying as it should. Please see the link below to help rectify your concerns. (http://www.samsung.com/us/support/troubleshooting/TSG01000999/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143976977
Thank you for choosing Samsung. ^Nic
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Yaser Posted
The worse dryer I’ve ever used. It takes more than 2 hours to dry anything.
Posted
Hi there Yaser, I understand you are having issues getting dry clothes from your Samsung Dryer and know how aggravating that can be. That is why I would like to provide with our best practices to get you the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143416061. We thank you for being a part of our Samsung family. ^Brad
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Tyrel Posted
Dryer that doesn’t dry. Seems like a low threshold.
Posted
Hello Tyrel, we definitely understand how important it is to have your dryer working as designed and would be just as frustrated. We are here to help. Here is a link to a troubleshooting guide that may help with your concern on your dryer (https://bit.ly/34mJ9Cs). If this issue continues or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144042191) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Teddse Posted
We ordered it and delivered. Unfortunately, it was defect.
TammyM Posted
Does not dry. I just got this after two weeks and a mix up w an electric model delivered, two weeks of going to laundromat and now Im stuck with another long wait to get one that works- WHILE dealing with bed bugs. Do better Samsung. Do better Best Buy. Customers used to matter
Posted
Dear Bestbuy clients,
We know the disappointment of receiving a different dryer model. Let us assist you.
In case you experienced a drying issue, kindly check out the link I have provided below. You can select the nearest issue by clicking the radio button. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
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