See more imagesSamsung - 7.5 Cu. Ft. Stackable Smart Gas Dryer with Steam and Sensor Dry - Brushed Black
- Model:
- DVG50BG8300VA3
- SKU:
- 6507598
Highly rated by customers for:
See more imagesHighly rated by customers for:
Vin235 Posted
Best Buy guys ran the gas line through the dryer exhaust pipe, unbelievable. Also asked for a price adjustment because set was now $200+ cheaper but because “I bundled” they won’t adjust.
This review is from Samsung - 7.5 Cu. Ft. Stackable Smart Gas Dryer with Steam and Sensor Dry - Ivory
Posted
Dear BestBuy clients,
We appreciate you sharing the installation experience you had. Let us assist you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
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GeraldoP Posted
I bought a Samsung gas dryer on December 6, 2023, at Best Buy with a dent on the left side. They asked me to leave this one, and they would change the machine for me. They made an appointment with me twice and neither time was the visit scheduled to change the machine, Best Buy did not come with an authorized technician to touch the gas to change the machine. I think it's a massive lack of respect, as it's been two and a half months, and nothing has been resolved so far. I bought a new machine with a dent on the side, paying for it and no one has the respect to change the machine
Posted
Dear Bestbuy clients,
We know how frustrating it is to receive a dented appliance, Geraldo P. We'd love to help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
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JoshlH Posted
We bough this and the matching washed on 9/12 and had it installed 9/14. The first few cycles no problems, but then there was this buzzing noise. At first it was at the start of the cycle, and now it is no stop sounds like a giant Buzzer. We can not run it or dry cloths. I need to call Monday and schedule a service call. Very disappointed with this machine after the price we paid. Less than 2 weeks old and can't run the dryer. I took video so I have proof of the sound. Depending on the fix do not buy!!
kjlinmn Posted
We have had several HORRIBLE experiences with Best Buy in the past couple of months. Our stove went out, we ordered one from Best Buy. Had to return it, got a new one. Dishwasher went out, ordered one and it failed before the first cycle was done, and put out error codes. Cleared the code, drained it, shut it off and went to bed. Got up the next morning to a completely flooded main floor, which had gone through to the lower level also. And the advice I got when I called? They told me to file a claim with my homeowners instead of taking responsibility for the junk dishwasher that flooded our home. THEN, our washer and dryer went out. Ordered a Samsung pair from Best Buy (yes, by now I should've been smarter than to go back to Best Buy, I do freely admit that). The washer leaked before the second week. Ordered a GE Profile replacement set, they arrived but one of the pedestals was damaged so they couldn't be set up. The pedestal was supposed to deliver in 4 days, the day before, Best Buy cancelled the delivery and told me I'd need to reschedule. Keep in mind, I have NO washer or dryer through all of this, and they have NO idea when the pedestal will get here. I finally just called them and told them to come all of their stuff. I am done with Best Buy. They used to be reputable, and honest. They once provided quality products and good customer service. Now, it takes two hours to even be able to talk to a customer service rep. Such a shame, SMH.
Posted
Dear Valued Best Buy Client,
Thank you for reaching out. To ensure your concerns are addressed promptly and effectively, please contact Best Buy’s Customer Service department directly at (888) 237-8289. They are available 24 hours a day, 7 days a week to assist you.
We appreciate your feedback and are confident the customer service team will be able to resolve your concerns regarding your recent experience.
Leo
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Max1 Posted
Nice design, but that's about it. Left the clothes damp, but can be used for other purposes, e.g. as a mouse trap. Had it returned and replaced with an LG.
Posted
Max1, thank you for choosing Samsung for your dryer needs. We're sorry to hear that you replaced your dryer with a different brand, as this one isn't drying your laundry. We would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day.
^Camille
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MzFemme Posted
I hate this dryer. The "smart sense" feature isn't so smart. In fact, when I attempt to dry something heavy, I have to go start the dryer again about every 5 minutes because it keeps sensing the outside of something like a comforter being warm and shuts off. & to make it better, you can't turn the "feature" off. So, I have to run up and down my stairs 30 times to dry a twin comforter. Now, I have to make going to the laundry mat part of my schedule. What's the point of having laundry in-house? Awful. No, I don't recommend for this reason. Otherwise, it functions fine.
Posted
Hi MzFemme,
We can't even imagine what you are going through right now. We would help you in any way possible.
We recommend checking the resources below for the right setting and cycle for each type of cloth.
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
Should you still need support after following the steps, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146684143), and it will help our team pull up your information.
^Rodel
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Vicky Posted
We order a Samsung washer and gas dryer. Upon delivery we were told we can’t do gas dryer because of the lines not beingbupdated. They took the gas dryer back. They never brought the dryer into the house as the delivery men brought the washer first. The gas dryer accessories never came into the house either. But they charged us for all the accessories. We called 4 times to get a refund and the service agents were playing dumb. Waste of 2-3 hours dealing with these bozos.
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
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JohnH Posted
The crew that came out would not install my pedestal that came with the dryer. I was on the chat 3 times and no agent could help me . The chat kept getting interrupted. I’m very disappointed on the online service I have been dealing with
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
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DurinW Posted
Dryer is nice, but it has a screaming noise when drying. It was delivered this way. Sad to say I will be returning it. It was an open box item so maybe that’s why it was returned too
Posted
Hello DurinW,
We understand how you feel about the dryer noise. Let us help.
Below is a link with information about the sounds a dryer creates. Please browse the guide and select the noise similar to what your unit makes for the troubleshooting steps. The guide also contains a video you may watch from start to finish.
Samsung dryer is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
You may also check page 56 of the user manual for other solutions when the dryer is noisy.
https://downloadcenter.samsung.com/content/UM/202509/20250923112656473/OID55766_IB_DV8300B_EN_250919.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1151088281 to help our team pull up your information when you message us.
Thank you.
-Angelica
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William Posted
Terrible experience with bestbuy...................
Posted
Hi William,
To better address your service experience, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
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JenniferR Posted
Waste of money! Had it for 5 days used it twice in 5 days after 3 minutes of drying it shuts off for no reason what so ever! Turned it on 10 times within 15 minutes and every time I turn it on 3 minutes later it shuts off ! Definitely calling and returning for refund!
Posted
Hello JenniferR,
This isn't the experience we want you to have with your dryer. We are here to help you.
Below is a link with steps to help you with your dryer that turns off while using it. For more details, please check the embedded words and click "No" under "Did this resolve your issue?".
Samsung dryer loses power or won't turn on
https://www.samsung.com/us/support/troubleshoot/TSG10000730/
We would love to speak with you to provide more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148591784) to help our team pull up your information when you message us.
Thank you.
-Kimberly
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PearlS Posted
This Washer is broken just 6 months after buying it! I’m very frustrated and disappointed on this product!
Posted
Hello,
We want to inquire more about what transpires with the dryer, and we would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
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UrbanoA Posted
This was the worst experience. The delivery people allegedly made two attempts. They never delivered the dryer because allegedly they knock on the door. They never rang the door bell, I have surveillance cameras and never showed that they did this. Don’t think they were forthcoming. I took off two days from work and they never delivered the dryer. I went with Home Depot after this experience. I tried to call Best-buy and the representative ended the call.
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
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Yvard Posted
This dryer wont heat up to dry my clothes, no matter how long it is set to run for. This is a complete disaster. I have to expose those clothes to fresh air in the living room after 2 or 3 hours rolling inside that dryer.
Posted
Hello,
We know how disappointing it is to have a dryer that is not heating. We're here to assist.
We suggest checking the link below to troubleshoot the dryer that does not heat or dry. The first link also has another resource for the unit's cycles, settings, and features and a video to watch from the start until the end of the second link.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
What to do if your Samsung dryer isn't heating or drying?:
https://www.youtube.com/watch?v=LibK_OLFH4Q
You may also refer to page 55 of the user manual for other solutions when the dryer does not heat.
https://downloadcenter.samsung.com/content/UM/202312/20231228095339863/OID55766_IB_DV8300B_EN_231222.pdf
Lastly, we have included a guide to learning the suggested laundry load size of Samsung dryer to get the best result.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292129) to help our team pull up your information when you message us.
Thank you.
-Angelica
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RobertC Posted
Had this dryer 5 months and it broke. Geek Squad came out and said it needs a new drum. We even had metal pieces breaking off the inside and getting into our clothing. It’s unacceptable to spend this kind of money to have a dryer break after a shorty period of time.
Posted
Hello RobertC,
We want to learn more about what transpires with the dryer.
You may contact our Support Team via the link below to speak with a live representative to better assist you with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
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KristinaS Posted
Waited almost a month for my dryer after being told 3 different delivery dates
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
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Whatisthis Posted
The clothes didnt get dry on the normal cycles, you have to use the timed cycle to dry your clothes. It doesn't have significant air flow the clothes come out in a tangled mess with wet items in the middle.
Posted
Hi there,
We care about enhancing your dryer's performance. Let's look at how to get your unit working properly.
Here's a link to help you with drying your clothes. Please select the bullet point that most accurately describes your degree of experience. Click on the embedded text to view more details and watch the complete video, if any.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
We would love to speak to you about the assistance we can provide. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146981327) to help our team pull up your information when you message us.
Thank you.
-Kimberly
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TeresaG Posted
Stay away from this dryer. Takes hours to dry clothes. Not normal at all. The one I purchased did not produce Heat
Posted
We are dedicated to improving the performance of your dryer, TeresaG. Let us get this taken care of.
To address your dryer's heating concerns, we recommend referring to the resources listed below. These resources will provide you with the information needed to resolve the issue. Please click the hyperlinks and watch the instructional video for tips.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147089379, to help our team pull up your information when you message us.
Have a great day.
-John
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YanS Posted
Broke within the first 3 months. Best Buy is useless. We will NEVER buy from them again.
This review is from Samsung - 7.5 Cu. Ft. Stackable Smart Gas Dryer with Steam and Sensor Dry - Ivory
Posted
Dear Bestbuy clients,
We understand your frustration about the experience you had with your Samsung dryer. Allow us to assist you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
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Yogesh Posted
Bad not dry very well on time sometime it’s stop by it’s self
Posted
Yogesh, we want you to have a working dryer. Let's go ahead and assist you with this.
Below is a link to help you diagnose if your dryer does not dry and ends by itself. Please choose "Dryer has no heat at all (click on the embedded word)" and "Dryer cycle ends too quickly (click on the embedded word and watch the video included)."
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146645849) to help our team pull up your information.
Have a great day.
^Camille
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