- Rated 1 out of 5 stars
Don't buy! Don't believe me. Do your research!
Mphsbuck Posted
TV is junk. Had it for a week before it started to show issues. First a 5 inch line from top to bottom started. Then the picture would go out. Sound would work but no picture. You could turn off the power and turn it back on and it would work for about 5 minutes and then go off again. Looked online and found this to be a common issue with this model. Don't buy! Best Buy was great in solving the issue. Went with an LG instead, couldn't be happier.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Mphsbuck,
We're sorry to hear that your experience with the S90F TV led to a return. Your feedback matters to us and will be shared with our product team.
If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~ Samsung Specialist
- Rated 1 out of 5 stars
Goodbye to Best Buy
RobertM Posted
This TV is 5-Stars however the Price Match policy is misleading. Customer Service does not care about keeping their long term purchasers happy. After years of buying all of my electronics products at Best Buy I will be going elsewhere in the future.
I would recommend this to a friendBrand response from Samsung
Posted
Hi RobertM,
It appears your 1-star review for the Samsung S90F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
- Rated 1 out of 5 stars
Disappointed
ArnoldS Posted
TV did not work. I had to return Tv. Samsung could not repair and issued refund. Very dissappinted as this is a high end tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted
ArnoldS,
It’s unfortunate to hear there were issues that led to the return of your Samsung S90F TV. Your experience is important to us, and your feedback will be shared with our product team for review.
We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.
~ Samsung Specialist
- Rated 1 out of 5 stars
The free music frame that comes with it is great!
Robin Posted
If you are considering buying this tv just don’t. I had it for two days and on the second day I had all kinds of problems with it. Complete headache. I took it back and exchanged it for an LG C4. The C4 is superior in every way. Don’t listen to the nonsense about the Samsung having a better oled screen.Half the time mine wouldn’t even turn on and when it did I was seldomly impressed. I already had a 42” and an 48” LG oled and I am thankful that I now have a 55” LG instead of this monstrosity.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi Robin,
Sorry to hear your experience didn’t line up with what most of our customers have shared about the 2025 S90F OLED. While we regret that you returned the TV, we would have been happy to assist with troubleshooting through phone or remote support - many issues can be quickly resolved that way!
Should you give Samsung another look in the future, we’d be glad to assist with setup, settings, or features. You can contact us at 1-800-SAMSUNG, 8AM – 12AM EST daily, or LiveChat with a representative at the ‘Support’ link on our website.
~ Samsung Specialist
- Rated 1 out of 5 stars
Too bad
Lilmsb Posted
Beautiful tv. It busted 3 weeks after. The screen would go out pitch black but can hear it still going. I have another old Samsung still going but this new one just didnt handle. I dont know how to feel of the oled now.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Lilmsb,
It’s unfortunate to hear about your experience with Samsung’s S90F TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
