- Rated 1 out of 5 stars
Is this still Samsung?
EthelA Posted
Stopped responding less than 3months. Overheating.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Aloha EthelA, thank you for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy Book4 360. We appreciate your candor as we strive to improve the functionality and design of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. Feel free to review, "Samsung PC runs slowly or freezes" and "Samsung PC cooling fan noise" to help resolve what you may be experiencing with your PC. Please feel free to reach out to Support afterward if you would like additional assistance with troubleshooting your PC further. Thank you for being a valued Samsung customer. - Debra
- Rated 1 out of 5 stars
Worst Experience Ever.
KateF Posted
The computer is fine but the Best Buy Customer Service is terrible. Basically they talked me into a service agreenent with their tech support. I thought about it and I called then 5 days later to cancel it because I decided I didn't need it. The pro rated my over $200 spent because they said I used it. I hadent even set up my computer until 10 days after I bought it because I work out of town and didnt have time to set it up before I left. I am still fighting with them to get my money back. I WILL NEVER BUY ANOTHER THING FROM BEST BUY! They are shady when it comes to giving you back your money. And I make sure to tell everyone I k ow how they will be treated by Best Buy.
I would recommend this to a friend - Rated 1 out of 5 stars
Do not buy Samsung laptop
Josh Posted
Worse computer I have ever owned. Screen cracked while in the box, but because it was past 2 weeks BestBuy would not do anything about it. Contacted Samsung and they said nothing they could do. Then two days after, as I worked on the computer it shut off and would not charge or turn back on. Samsungs only option was to send to their facility in New Jersey. They have been less helpful from both bestbuy and Samsung. I have had the computer for 2 months. Worst brand and service I have ever received from BestBuy and a manufacturer.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hey Josh, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Book4 360. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We currently offer extended warranty options that would cover physical damage to your Galaxy devices in the event that it is not covered by the warranty. Unlike desktop computers, laptops need to be frequently charged since they have an internal battery. If your Samsung PC will not start or turn on, it probably needs a quick charge. On the other hand, if the laptop is not charging or the charger doesn’t seem to be working, or you have a desktop with power issues, then you’ll need to check the power source and some other possible causes. Please take a moment to review, "Samsung PC does not start, power on, or charge" to help resolve what you may be experiencing with your device. Let us know if you have any questions for us afterward or if you would like any further assistance, feel free to reach out to Support. Thank you for being a trustworthy Samsung customer. - Debra
- Rated 1 out of 5 stars
Dont buy this garbage
ggbb000 Posted
THis and all other Samsung notebooks are garbage. Due to design error, the screen corners are literally exposed outside and slightest bump will crack the screen and touchpad becomes erratic. Most modern laptops are piece of crap and any laptop I used did not last more than 2 years (top) but This Samsung garbage only lasted me for few months and become unusable. I am only getting by disabling touchscreen but non-touch screen variants are several hundred dollars cheaper to the last. Kudos to messy and erraitc Samsung support, text messaging ensued between me and number of disembodied operator and sometimes all sort of different confused support personnel with last one literally telling me on the face if it is Ok to close the support giving me a gaslighting with broken laptop, high in the dry.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Defective
Reviewer Posted
Purchased an Open Box - Excellent unit. Within an hour of using it, the touchscreen started registering "phantom touches"...and not just one or two. It was constant, multiple, and random; the closest I can come to describing it was like raindrops falling on the screen in a moderate shower.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Bad Experience
Lorraine Posted
I bought this item while it was on sale. Within an hour of the purchase they canceled the sale. I got my refund a week later, went online to see if there were any other good deals only to find the same computer still listed and on greater sale. I would have liked to have the computer, just not sure why they would keep increasing the sale price (as in going lower) when the product was unavailable.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Bad design cracked screen
CodyN Posted
Laptop screen cracked for no reason. Just opened it and found cracks across the screen, no impact. Seems like a vommon issues with samsung laptops. I would not have bought if known
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Beware of Best Buy
Jeremy Posted
Beware of Best Buy. I purchased this during an annual sale, and just 2 weeks later it was $100 cheaper. Their return policy and price match policy has a 15 day limit (much lower than any other retaielr), and I've been out of town for 9 of those days. On the 16th day, they won't offer a price match at al.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Fragile screen
JoseF Posted
I wouldn't recommend this laptop, the screen is extremely fragile i had it for 2 days and a crack appeared in the middle of the screen, after ipening it two more times one being in front of a geek squad employee it cracked again.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello JoseF, thank you for sharing your experience with your new Samsung Galaxy Book4 360. We understand how important your new device is to you and we would be more than happy to help you with you in this matter. If the Geek Squad was not able to offer any resolution for this to you, we have the Samsung Support Team available that you can work with directly to review all options available with regards to your new laptop. We recommend reaching out to them at your earliest convenience to begin this process. Thank you for being a Samsung customer. -Elizabeth
- Rated 1 out of 5 stars
As turtle
KeX1 Posted
I don't recommend it. After 1 year, it will be as slow as a turtle.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Good day KeX1, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Book4 360. We appreciate your candor as we make improvements on the functionality and performance of our product line. Samsung offers a 12-month warranty on your PC for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. When you have the time available, please review "Samsung PC runs slowly or freezes" to help resolve what you've described to be experiencing with your PC. Let us know if you have any questions for us afterward by contacting Support. Thanks for being a valued Samsung customer. - Debra
- Rated 1 out of 5 stars
Do NOT purchase
CoreyM Posted
Horrible product. Flimsy and cheap. Screen cracked on its own. Charger failing. Save yourself the headache and purchase a different product.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi there CoreyM, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Book4 360. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer extended warranty options that would protect your Galaxy devices in the event they were physically damaged. Without having more information available and without being able to ask you any follow up questions to probe further, I suggest reaching out to Support if you would like any further assistance. Thank you for being a faithful Samsung customer. - Debra
- Rated 1 out of 5 stars
Do not Buy
Mirzo Posted
Galaxy book 4 360 is extremely disappointing. Screen quality feels extremely rubbish for $1300 price point. Go with Pro version as it offers 3k amoled. Day and night difference
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi there Mirzo, thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy Book4 360. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more details available regarding what you may be experiencing with the display of your Galaxy Book4 360 and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any additional assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra
- Rated 1 out of 5 stars
JUNK
DaveD Posted
Junk. Less than 4 months old. Battery shot. Won’t turn on. Do not buy
No, I would not recommend this to a friendBrand response from Samsung
Posted
Greetings DaveD, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 360. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to check out, "Samsung PC does not start, power on, or charge" to help resolve what you may be experiencing with your Galaxy Book4 360. Feel free to reach out if you have any questions for us afterward or if you would like any further assistance. Thank you for being a trustworthy Samsung customer. - Debra
- Rated 1 out of 5 stars
Screen cracked for no reason
Bswsc Posted
After owning the laptop for two months the screen cracked for no apparent reason. Opened the laptop one morning and saw hairline cracks across the screen. Samsung customer service had me ship it to their service center who then wanted to charge me $563 to repair it. I declined as this is obviously faulty manufacturing. Buyer be warned, this is a known issue and Samsung will not take care of you, you will waste your money on buying their product. Looking now and I am seeing literally hundreds of complaints of the exact same issues filed by others, Samsung is leaving everyone hanging. Filed a complaint with BBB and bought a new brand computer, never again with this brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Greetings Bswsc, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 360. We appreciate your feedback as it provides us the opportunity to improve the functionality of our product line as well as the design. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We do offer extended warranty options on eligible devices where certified technicians will take care of accidental drops and spills, as well as screen repairs and mechanical breakdowns. We would love to assist you with what you may be experiencing with your PC but without more information available and without being able to ask you any follow up questions to probe further, I suggest reaching out to Support if you would like further assistance and/or help with troubleshooting your device. Thank you for being a trustworthy Samsung customer. - Debra
