Samsung Galaxy Book5 Pro Copilot+ PC 14" 3K AMOLED Touch Screen Laptop Intel Core Ultra 7 16GB Memory 512GB SSD Gray NP940XHA-KG1US

95% would recommend to a friend

Customers are saying

Customers are impressed with the Galaxy Book5 Pro, particularly its vibrant OLED display and overall performance. The laptop's fast processor speed and portability are also highly appreciated. Its solid battery life, thin and lightweight design, and compact size contribute to a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Rated 3 out of 5 stars
2025Pro… Track pad issues
Harbinger808 Posted 1 month ago
Good computer for what it’s meant tor. Track pad has some sensitivity issues which becomes annoying for my line of work in AV environments. External mouse can solve this issue but that’s not the point of spending money on a one and done piece of equipment. Hoping the 2026 Pro version is better.
I would recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 1 month ago
Hey there Harbinger808, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Book5 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to check out, "Touchpad is not working on Samsung PC" to help resolve what you've described to be experiencing with your PC. Feel free to reach out to Support afterward if you would like any further assistance with troubleshooting your device. Thank you for being a treasured Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Expensive!!!
Mauro Posted 1 year ago
Overrated, after using it for a while I decided to exchange it for a MacBook Air M4, ironically, even though it is an Apple product it is cheaper.
No, I would not recommend this to a friend
Unhelpful (3)
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Customers are saying

This summary was generated by AI based on customer reviews.

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Rated 3 out of 5 stars
2025Pro… Track pad issues
Harbinger808 Posted 1 month ago
Good computer for what it’s meant tor. Track pad has some sensitivity issues which becomes annoying for my line of work in AV environments. External mouse can solve this issue but that’s not the point of spending money on a one and done piece of equipment. Hoping the 2026 Pro version is better.
I would recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 1 month ago
Hey there Harbinger808, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Book5 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to check out, "Touchpad is not working on Samsung PC" to help resolve what you've described to be experiencing with your PC. Feel free to reach out to Support afterward if you would like any further assistance with troubleshooting your device. Thank you for being a treasured Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Expensive!!!
Mauro Posted 1 year ago
Overrated, after using it for a while I decided to exchange it for a MacBook Air M4, ironically, even though it is an Apple product it is cheaper.
No, I would not recommend this to a friend
Unhelpful (3)
Report Comment

Page 1 0 of 0 reviews

2025Pro… Track pad issues

Harbinger808 Posted 1 month ago

Good computer for what it’s meant tor. Track pad has some sensitivity issues which becomes annoying for my line of work in AV environments. External mouse can solve this issue but that’s not the point of spending money on a one and done piece of equipment. Hoping the 2026 Pro version is better.

I would recommend this to a friend

Unhelpful (0)

ReportComment

Brand response from Samsung

Posted 1 month ago

Hey there Harbinger808, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Book5 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to check out, "Touchpad is not working on Samsung PC" to help resolve what you've described to be experiencing with your PC. Feel free to reach out to Support afterward if you would like any further assistance with troubleshooting your device. Thank you for being a treasured Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Expensive!!!

Mauro Posted 1 year ago

Overrated, after using it for a while I decided to exchange it for a MacBook Air M4, ironically, even though it is an Apple product it is cheaper.

No, I would not recommend this to a friend

Unhelpful (3)

Customer Ratings & Reviews