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Cupra Posted
I was really excited to receive the Samsung HW-S800D 3.2.2 Channel Q-Series Slim Soundbar, and when it arrived I tore into it and set it up right away and connected it to our TV in the bedroom. Now, I do have a superb audio 9.2.2 set up in my media room, and a 5.1 set up in my living room, so I am no stranger to great sounding audio, and I wasn't looking for just a 'step up' from TV speakers. And with that said, I have a 3.1.2 Samsung Dolby Atmos soundbar in my garage, and a 9.1.4 Samsung Dolby Atmos soundbar (with additional wireless rear speakers) in my son's playroom, so I was expecting the same wow factor that I've had from Samsung products in the past. Got it all set up out of the box, connected it to the same SmartThings app that all of my other Samsung products are connected to and set it to my familiar settings. Started to watch something with some good dialog and some good bass, something that I am familiar with the sound stage (Ready Player 1 - has an epic Atmos soundtrack to it), and it was all really lacking, very much all in front of me, and lacking any real depth. I had to keep playing around with the settings, I had to keep messing with the balance of the sound to finally get anything that gave any semblance of sounding like it was coming from behind me, or even beside me. And worst of all, was the bass clipping. Anytime the volume was above 50%, the bass would clip and cut out. So annoying. That was most noticeable when connecting a phone via bluetooth and playing music. As I mentioned this is set up in our bedroom, so we like to also listen to music when getting ready in the mornings. This soundbar actually sounded better playing music than it did any kind of TV input at all, but the clipped bass is really a deal breaker for continued use like that. I have the other Samsung soundbars in our house dialed in nicely, especially the one in my son's playroom, and even in an echoing space like my garage that 3.1.2 soundbar has great sound in the there, so I really am at a loss as to why this one just wouldn't project the sound as expected, but moreover, that bass clipping really ruined it for me. The design is incredible! The form and size is superb, so unobtrusive, the sub is nice and compact and sits next to our dresser. I do wish the rubberized woofers had some protection as they could potentially be damaged easily by pets. The connectivity is quick and strong to a phone, and even setting up Alexa is quick and easy too. However, if you are listening to music loud and turn off the soundbar to go to work, then when called, Alexa will sound at that high volume you previously had the soundbar at when you happen to ask a new question of her. That is pretty darned startling I'll tell you! Especially first thing in the morning! She literally shouts the answer back at you when you ask, if you hadn't turned the volume down. Separate volumes for voice assistant and music could be handy. We have it in vehicles for music and our navigation commands, two separate volumes, so it shouldn't be difficult to implement here. The quality of the materials and the ease of use with the app are great, but that's not what you pick up the soundbar for. It's all about the sound quality, and as I mentioned at the beginning, this soundbar wasn't acquired to simply be the 'next step up from TV speakers', with previous Samsung soundbar knowledge, this had a lot to live up to, and it let me down. And another consideration at this price point, is we need an interface that is more than 5 colored dots on the front. A nice LED screen behind the mesh would be perfect, my 3.1.2 Samsung in the garage has that, and it's so incredibly handy. I tells me which mode I'm in, what volume level it's at etc. With this soundbar you have to completely guess. I see lots of great reviews for this product, but it just left me cold compared to other Samsung offerings that I am familiar with, and my experience just wasn't a good one, with lackluster sound and clipped bass.
This review is from Samsung - HW-S800D 3.1.2 Channel Q-Series Ultra Slim Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - Titan Black
Posted
Hi Cupra,
We appreciate you taking a moment to review Samsung’s HW-S800D Soundbar. Your feedback is valuable to us and will be shared with our product teams.
Though you can't adjust the Voice Assistant volume separately, you can do this as a workaround: Open the SmartThings app and select Routines. Then press the Add (the "+" icon at the top). Here you can create a Routine, for example, at 6:00 am every day, set the volume of your Soundbar to 20. This way, you will not be startled by Alexa in the morning.
So we can better understand the problems you are experiencing regarding the bass cutting in and out and provide you with troubleshooting assistance, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
NYMKE Posted
The sound bar is very sleek and fits and nice with a minimalist look. However, the speakers are quite small and in a large room it’s hardly better than the TV speaker itself. Unfortunately I’m no longer able to return it due to timing otherwise I would’ve returned it.
This review is from Samsung - HW-S801D 3.1.2 Channel Q-Series Ultra Slim Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - White
Posted
Hi NYMKE,
We appreciate you sharing your feedback regarding the performance of the HW-S801D Soundbar.
To take full advantage of your new soundbar, download the SmartThings App to your smart device. This will allow you to control your soundbar as you would with the provided remote, but with the added advantage of seeing what changes you make on your device.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: ADAPTIVE SOUND, DTS VIRTUAL:X, MUSIC, GAME, STANDARD. When you press the SOUND MODE button it will change to the different modes in the above order.
You can further adjust TREBLE and BASS via the TONE CONTROL button.
Also, you can add the SWA-9500S Rear Speaker Kit to create a multi-channel system for a true surround sound experience.
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Sunshine Posted
It has a very sleek look, but it’s just not loud enough.
This review is from Samsung - HW-S800D 3.1.2 Channel Q-Series Ultra Slim Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - Titan Black
Posted
Hello Sunshine,
We appreciate you taking a moment to review the Samsung HW-S800D Soundbar.
To take full advantage of your new soundbar, download the SmartThings App to your smart device. This will allow you to control your soundbar as you would with the provided remote, but with the added advantage of seeing what changes you make on your device.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: ADAPTIVE SOUND, DTS VIRTUAL:X, MUSIC, GAME, STANDARD. When you press the SOUND MODE button it will change to the different modes in the above order.
You can further adjust TREBLE and BASS via the TONE CONTROL button.
Also, you can also add the SWA-9500S Rear Speaker Kit to create a multi-channel system for a true surround sound experience.
Please know, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV or soundbar. Also, check the cable connection between an external device and the TV or soundbar and then try cable connection again.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
mtn2sea1960 Posted
I only had this item for a week and wasn't impressed. You had to turn it up loud to even experience the sound. Low volumes were'nt recognizable and bass only worked, when it was turned up loud. I brought the item back to the store. Samsung needs to make improvements.
This review is from Samsung - HW-S800D 3.1.2 Channel Q-Series Ultra Slim Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - Titan Black
Posted
Hi mtn2sea1960,
Thank you for your review of the Samsung HW-S800D Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings. Such as To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: ADAPTIVE SOUND, DTS VIRTUAL:X, MUSIC, GAME, or STANDARD. When you press the SOUND MODE button, it will change to the different modes in the above order.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a service ticket
~ Samsung Solutions
Trainer413 Posted
Good sound quality but not sure it was worth the money.
This review is from Samsung - HW-S800D 3.1.2 Channel Q-Series Ultra Slim Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - Titan Black
Posted
Hi Trainer413,
Thank you for sharing your review of the HW-S800D Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
813TV Posted
For the money, I think you’re better off getting an amp and bookshelf speakers or a Sonos Arc Ultra sound bar, coming from both. I wanted to give this a try due to the ultraslim profile going next to aFor the money, I think you’re better off getting a amp and bookshelf speakers or a Sonos sound bar, coming from both I wanted to give this a try due to the ultra slim profile going next to a frame TV. It’s definitely better than the TV sound, but for how much it cost it definitely is not worth the money. You’re better off going with a Sonos arc ultrasound bar alone
This review is from Samsung - HW-S800D 3.1.2 Channel Q-Series Ultra Slim Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - Titan Black
Posted
Hello 813TV,
We appreciate you taking a moment to review the Samsung HW-S800D Soundbar.
To take full advantage of your new soundbar, download the SmartThings App to your smart device. This will allow you to control your soundbar as you would with the provided remote, but with the added advantage of seeing what changes you make on your device.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: ADAPTIVE SOUND, DTS VIRTUAL:X, MUSIC, GAME, STANDARD. When you press the SOUND MODE button it will change to the different modes in the above order.
You can further adjust TREBLE and BASS via the TONE CONTROL button.
Also, you can also add the SWA-9500S Rear Speaker Kit to create a multi-channel system for a true surround
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
JoseM Posted
When puschased i didn't receive the mounting hardware nor the remote control. But the equipment did sound good one i got it working
This review is from Samsung - HW-S800D 3.1.2 Channel Q-Series Ultra Slim Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - Titan Black
Posted
Hi JoseM,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your HW-S800D once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions