- Rated 1 out of 5 stars
Not Recommended
Mohit Posted
Not that great. Power is less and not many accessory provided as well. Going to return it
No, I would not recommend this to a friendBrand response from Samsung
Posted
We want you to enjoy using your vacuum at home, Mohit! We'll help you ensure your unit is being used to its fullest!
The battery life is mainly determined by the used cycles of the battery. This means that a higher capacity withdrawal would result in a reduction of the life cycle. Please check the links below for details.
I have shared your model's user manual for assistance. Turn to page 19 about the "Production Specification/ Cleaning time."
https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf
For reference, I have also shared information about "Install, set up, and charge your Samsung Jet Stick":
https://www.samsung.com/us/support/answer/ANS00085625/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145221846, to help our team pull up your information.
Have a great day.
^Chrystel
- Rated 1 out of 5 stars
Battery is awful
JazminW Posted
The suction on this thing is great if you use the max setting and it’s very easy to clean, but I am not able to vacuum more than a singular room on a full charge. I am able to maybe get 10 minutes of use with the vacuum. I would never buy it again and I would never recommend it.
No, I would not recommend this to a friendBrand response from Samsung
Posted
JazminW, we all know the vacuum plays a significant role in providing convenience in every household. Let's get the information you need to ensure your Jet Stick is in top condition.
The battery life depends on your usage. Your vacuum should run up to 40 minutes with a charging time of 3.5 hours.
Please see pages 9 (B-1 Charging), 16 (Battery usage), 17 (Operation - Note bullet #3), and 19 (Cleaning time) of the manual for more details.
User Manual
https://downloadcenter.samsung.com/content/UM/202501/20250123213552106/DJ68-00861A_IB_FULL__VR6700AL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150614355) to help our team pull up your information.
Have a great day.
^Camille
- Rated 1 out of 5 stars
Broken
YelenaP Posted
Head of the vacuum snapped completely off making it useless after less than 3 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello YelenaP,
We want to inquire more about what transpires with the vacuum and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Rated 1 out of 5 stars
has poor quality
Lyosnavy Posted
The battery is not enough to clean an entire room.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Greetings!
That can definitely be frustrating, especially when you're expecting it to handle a full room in one go. We are here to provide information on the running time of the vacuum with the provided battery.
Cleaning/Running Time for Samsung Vacuum Jet:
Handheld Mode:
MAX: Approximately 5 minutes
MID: Approximately 20 minutes
MIN: Approximately 40 minutes
With Jet Fit Brush:
MAX: Approximately 5 minutes
MID: Approximately 18 minutes
MIN: Approximately 27 minutes
If you are considering purchasing a spare battery, please visit the website of our authorized distributor for the parts and accessories shared below.
Samsung Parts:
https://samsungparts.com/pages/supports
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149570645 to help our team pull up your information.
Leo
- Rated 1 out of 5 stars
Battery horrible
JudyA Posted
The battery life os horrible i can only vaccum for 15 min and after battery nèeds to be recharged very upset i spent to mich money on this vaccum
No, I would not recommend this to a friendBrand response from Samsung
Posted
A properly operating vacuum is necessary for keeping the house clean, JudyA. We'll be delighted to help.
The battery life depends on how you use the vacuum, if this would be handy, or using a fit jet brush, whether on minimum, middle, or maximum. Please see this link to your user manual for assistance. Turn to page 19. "Production Specification/ Cleaning time."
https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf
I highly recommend you check this link.
Install, set up, and charge your Jet Stick - Samsung
https://www.samsung.com/us/support/answer/ANS00085625/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145420643) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Rated 1 out of 5 stars
Don’t Buy
BrookeW Posted
Wouldn’t recommend this item. Last for about 10 minutes fully charged.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi BrookeW,
Let us help you ensure that the vacuum has a sufficient battery.
Please see the "Charging" section on page 9 of the user's manual to be guided about charging the vacuum.
Here is the "Product specification" section on page 19 of the user's manual to provide information about the vacuum's charging time and how long you can use it.
Manual:
https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145911629 to help our team pull up your information.
Have a great day.
^Aloe
- Rated 1 out of 5 stars
Overrated or Malfunctioning?
GiannaA Posted
This is a highly rated stick vacuum, which is why I purchased it, but either it's overrated or this one if broken or malfunctioning, because a dirt devil hand vac is more effective than the one I received. I will be returning.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello GiannaA,
Thank you for choosing Samsung for your cleaning needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
- Rated 1 out of 5 stars
Get Dyson or Tineco instead
JEBoughtIt Posted
Run time is good. Suction power is WEAK. If you need to vacuum uo anything taller than a grain of sand good luck! It’ll just kick it around. Wish i could return but i threw away the box. Bummer.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi there,
We all know how important a vacuum is for cleaning our house.
If your Jet Stick stops sucking or suctions power is weak, it is clogged or backed up. Cleaning your Jet Stick will get it working again.
I shared these links:
Clean and care for your Jet Stick: https://www.samsung.com/us/support/answer/ANS00085642/
Samsung Jet Stick weakens and buzzes: https://www.samsung.com/us/support/troubleshooting/TSG01204470/
The below link is the user manual for your model. Turn page 9 ( Operating the vacuum cleaner - B), pages 11-12 (General Warning bullets #6 and 14), page 13 (Operation Warning bullet #10), page 17 (Maintenance Caution bullet #4), and page 18 (Troubleshooting - Suction force decreases suddenly, and the vacuum makes a vibrating sound) for reference: https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf
For reference, I added this link about:
Clean Station does not empty Jet Stick dustbin: https://www.samsung.com/us/support/troubleshooting/TSG01216590/
Use the Wet Cycle on your Jet Stick: https://www.samsung.com/us/support/answer/ANS00085903/
Use your Jet Stick's accessories: https://www.samsung.com/us/support/answer/ANS00085902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145328190), which will help our team pull up your information.
Have a great day.
Melardo
- Rated 1 out of 5 stars
Ordered rose gold didn’t get it
00tere00 Posted
Vacuum is good Best Buy sucks they gave me the wrong color!!
I would recommend this to a friendBrand response from Samsung
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Rated 1 out of 5 stars
Buyer beware
MarkE Posted
Anything with a battery will eventually need a new battery and will lose charge over time. It’s hard to buy something like this when it will be discontinued at some point or the price of the vacuum will drop so low a new battery wouldn’t be worth it. You can go to Samsung website and read all the reviewed about the vacuum from years later.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi MarkE,
Thank you very much for your observation of our vacuum. Rest assured that we are working to improve our products and services with the help of your reviews.
Should you need assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148436539) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
- Rated 1 out of 5 stars
bad brush
merm Posted
3 months after purchase the brush rotating dirt collector broke after it collected dirt , there was no parts manual in the box so i tried to contact the support and they said the part is in back log, it arrived 6 weeks later and they sent the head but not the rotating part although i sent pictures of the part , and then the support team asked me to tell them the part number because they cant find it !!! , i resent picture and tried to show the part using arrows and then they took few weeks to send me the wrong brush/head all together !, and after complains they said we will need to ship every thing to factory for assessment instead of sending me a new one! i dont recommend buying the vacuum or buying any samsung device because of their terrible support
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi merm,
We appreciate you giving us a review about the Samsung Jet60 Vacuum. We apologize for the inconvenience since the brush rotating dirt collector broke after using it.
To help you with this, I will provide you with a link that indicates a troubleshooting guide if the Samsung Jet stick brush stops spinning.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01204474/.
Also, you can check the Samsung parts website to check the vacuum part that you need.
Here's a link: https://www.samsungparts.com/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/VS15A6032R7/AA.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144469639
^Rainly
- Rated 1 out of 5 stars
Bad luck
BestbuyCustomer Posted
Used it once and the battery died after 12 minutes even though I fully charged it
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi There,
We want you to enjoy using your vacuum at home. We'll ensure that your unit is used to its fullest!
The battery life is mainly determined by the used cycles of the battery. This means that a higher capacity withdrawal would result in a reduction of the life cycle. Please check the links below for details.
I have shared your model's user manual for assistance. Turn to page 19 about the "Production Specification/ Cleaning time."
https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf
For additional reference, I have also shared information about "Install, set up, and charge your Samsung Jet Stick":
https://www.samsung.com/us/support/answer/ANS00085625/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145325565, to help our team pull up your information.
Have a great day!
^Chrystel
