- Rated 3 out of 5 stars
Average performance / very lightweight
KMiller Posted
After a short time of use, I was left slightly unimpressed by this vacuum. I own a similar vacuum by a different manufacturer and there are many features it has, that I wish this Samsung Jet vacuum had, such as a telescoping wand, a spare battery, a stand-alone charging stand, and a bottom emptying dust canister. What I loved the most about this vacuum was how extremely lightweight it is, the suction power, and the low profile vacuum head. I was very disappointed with the battery life of this vacuum, and I also found the pet hair tool (mini motorized tool) to be a mostly useless, battery draining tool. The low profile vacuum head and its powerful suction makes for an excellent vacuum on non-carpeted floors and it picks up pet hair really well. Unfortunately, the tiny wheels on the vacuum head made it difficult to vacuum carpet, which is disappointing for my household since it's a mixture of hardwood and carpet. (It just didn’t glide smoothly across carpet, especially at the higher suction settings.) Additionally, while the low profile vacuum head allows for vacuuming of tight spaces, it really limits the debris size that can be vacuumed up. There are three power levels to vacuum at, low, mid, and max. The mid level does ok but I definitely preferred running the vacuum on the max setting. Unfortunately running at the max significantly reduced the runtime of the vacuum to about 7 minutes, and with only one battery included, this means you're out of luck until it recharges. I did like using the vacuum to reach high spots around the house that tend to collect dust and cobwebs. The light weight of the vacuum and the extension crevice tool made it easy to get to those hard to reach areas without having to pull out a step stool. This is where the lightness of the vacuum really shined, as I was able to go around the entire house vacuuming corners and vents without my arm ever getting tired from holding the vacuum up in the air. Overall, after several days of use, I feel that the performance of this vacuum is just ok / average, especially compared to others on the market. There is definitely room for improvement. Pros - super lightweight - good suction / power - quiet - low profile vacuum head (reaches under tight spots) - brush spool (jet fit brush) is easy to remove for cleaning Cons - non-telescoping wand - emptying of canister - battery life - only comes with one battery - no stand option included (only wall mount) - suction head rides really low to the ground making it difficult to vacuum pieces of debris - small brush spool (jet fit brush) allows for hair to quickly get wrapped up around it
No, I would not recommend this to a friendBrand response from Samsung
Posted
Thank you for sharing your honest opinion about the vacuum. Your input on the overall experience of the vacuum is very much appreciated.
You can contact our Samsung Parts Team at (800) 627-4368, Mon - Fri, 9:00 AM to 6:30 PM EST for spare battery availability and compatibility.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145026885) to help our team pull up your information.
Have a great day.
^Charles
- Rated 3 out of 5 stars
Pet tool not worth the money
MaryMary123 Posted
The vacuum itself is great. Easy to use, easy to keep the components clean, pick up all the cat hair and litter debris. The pet tool is worthless, does not work at all. Found the same exact same model vacuum on other sites, without the pet vacuum head, for $149. Save your money and go with the less expensive model.
No, I would not recommend this to a friendBrand response from Samsung
Posted
MaryMary123, sharing your honest review with the pet tool of your vacuum matters. We continually improve our products; your feedback is vital to that process. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
- Rated 3 out of 5 stars
Horrible battery life.
JerriG Posted
Great suction but the battery only lasted about 10 minutes even on a full charge
No, I would not recommend this to a friendBrand response from Samsung
Posted
JerriG, we all know the vacuum plays a significant role in providing convenience in every household. Let's get the information you need to ensure your Jet Stick is in top condition.
The battery life depends on your usage. Your vacuum should run up to 40 minutes with a charging time of 3.5 hours. Please see pages 9 (B-1 Charging), 16 (Battery usage), 17 (Operation - Note bullet #3), and 19 (Cleaning time) of the manual for more details.
User Manual
https://content.syndigo.com/asset/efef9cb1-d964-4f89-ab1b-276e27ee9f44/original.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150384766) to help our team pull up your information.
Have a great day.
^Camille
- Rated 3 out of 5 stars
Samsung Pet Stick Vacuum
JillianC Posted
Great vacuum for quick picking up. Battery does not last long and the clips that hold the bin broke off easily
I would recommend this to a friend - Rated 3 out of 5 stars
It certainly isn't Dyson
Caleek Posted
It has a very goofy way to empty the bin that is not simplistic. It also doesn't compare to a Dyson. I do like that you can use multiple batteries and it has a switch that you don't have to hold down. I ended up giving it to my daughter. The Dyson V8 is much better.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi Caleek,
It sounds like you really gave it a fair try and appreciated a few of its features—like the ability to swap batteries and the continuous power switch. Those are definitely convenient touches.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149569928 to help our team pull up your information.
Leo
- Rated 3 out of 5 stars
Samsung vacuum
TarunN Posted
The suction power is pretty good but the battery is really really bad. If you go full power, battery lasts 3 mins. Otherwise good product.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Getting you assisted with your vacuum is what we strive for, Tarun.
The charging and cleaning time may differ depending on the brushes and the conditions of use. Kindly check the resources below.
Please see page 19 in the product specification section of the manual:
https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145861596, to help our team pull up your information when you message us.
Have a great day.
-John
- Rated 3 out of 5 stars
Vacuum
Bohiolatinboy Posted
I giving 3stars I will give 5 stars if there were add an additional battery it doesn’t last a lot, I will recommend if your place is very very very very small.
I would recommend this to a friendBrand response from Samsung
Posted
Greetings!
We truly appreciate your feedback and understand how important battery life can be, especially when using the product for extended periods. We are here to help.
I have listed below the Cleaning or Running time of this Samsung Vacuum model.
Handy:
a. Approximately 5 minutes (MAX)
b. Approximately 20 minutes (MID)
c. Approximately 40 minutes (MIN)
Jet fit brush:
a. Approximately 5 minutes (MAX)
b. Approximately 18 minutes (MID)
c. Approximately 27 minutes (MIN)
I have also shared the website of our authorized distributor for parts and accessories below. Should you decide to get a spare battery, please visit the website.
Samsung Parts:
https://samsungparts.com/pages/supports
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149569629 to help our team pull up your information.
Leo
- Rated 3 out of 5 stars
Battery Life
GregS Posted
It needs a longer battery life for sure. Your usually down to 1 bar after about 30-45 minutes on regular and about 20 minutes on the highest setting.
I would recommend this to a friendBrand response from Samsung
Posted
Hi Greg S,
Thanks for sharing your experience — we completely understand how important longer battery life is, especially when you're using it regularly or on higher settings. We’ve noted your feedback and have passed it along to our product team, as input like yours plays a key role in shaping both current improvements and future designs.
I have shared the website of our authorized distributor for parts and accessories below. Should you decide to get an extra battery pack, please feel free to visit the website.
Samsung Parts:
https://samsungparts.com/pages/supports
Leo
- Rated 3 out of 5 stars
Beth
Laura Posted
Vey disappointed! Suction is great but the battery does not last as advertised!
No, I would not recommend this to a friend - Rated 3 out of 5 stars
Stick vacuum
MadalynF Posted
I like the concept and dies vaccume up nicely but the battery dies so fast unbelievably fact. I can only do ine room at a time before the battery needs to be recharge it only holds a charge for 15 minutes.
No, I would not recommend this to a friendBrand response from Samsung
Posted
We understand your disappointment about its battery efficiency. Let's get you the help you need, MadalynF.
I have shared the manual so you can learn more about the vacuum's charging and cleaning time. Please read page 19 for further details.
User manual:
https://downloadcenter.samsung.com/content/UM/202303/20230327113427614/O_VS6700AL_IB_DJ68-00861T-01_AP_EN_MES_230320.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147002245, to help our team pull up your information.
Have a great day!
^Chrystel
- Rated 3 out of 5 stars
stick vac
user436011 Posted
Heaver than I had anticipated, More difficult to assemble but very powerful.
I would recommend this to a friendBrand response from Samsung
Posted
Greetings!
We understand how expectations can shift once you get hands-on with a product. It’s great to hear you’re impressed with the vacuum’s power, even if the setup took more time and effort than expected.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
SAMSUNG)
When you message us, please provide us with this reference number 1149570096 to help our team pull up your information.
Leo
- Rated 3 out of 5 stars
Battery dont last long enough in full power
CesarGO Posted
Is good vacuum the reason I put 3 stars is because the battery in full power only last 20 minutes, but cleaning quality is good.
I would recommend this to a friendBrand response from Samsung
Posted
Greetings,
We understand that we want to use our vacuums for a long period. We are here to help.
With more battery consumption, the battery's utilization duration may decrease.
Various brushes and usage conditions may result in different charging and cleaning durations. On page 19 of the model's user manual link below, you can check the charging timetable.
https://downloadcenter.samsung.com/content/UM/202303/20230327113427614/O_VS6700AL_IB_DJ68-00861T-01_AP_EN_MES_230320.pdf
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147408559, which will help our team pull up your information.
^Rainly
- Rated 3 out of 5 stars
Only good for 2 years.
Jdog Posted
It worked fine for 2 years, then stopped working. Not worth it.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Greetings!
It sounds frustrating when something that has been reliable for so long suddenly stops working. We would love to speak to you directly to gather more information about your experience with your vacuum and determine what steps can be taken to help. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148129327 to help our team pull up your information.
Leo
- Rated 3 out of 5 stars
Battery lasted 15 minutes period
Pageisbusy Posted
Picks up really well - used it with a fully charged battery and the battery got hit and only lasted 15 min! No kidding I was timing myself. I was vacuuming ceramic tile and vinyl tile - not thrilled at all
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi Pageisbusy,
We are glad to know that you are using Samsung products. Thank you for sharing your experience with our Samsung Jet battery life.
You may click the link below for the cleaning time guide, see page 19.
https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf
To know more about the product, you may contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144917550) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Rated 3 out of 5 stars
Good. But not GREAT.
VenkateswarluB Posted
This is a good vacuum cleaner but do not long last.
I would recommend this to a friendBrand response from Samsung
Posted
Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
- Rated 3 out of 5 stars
Needs to be wall mounted
GadgetBuyer Posted
Seems like a nice vacuum overall - only used it briefly - but I didn’t know it really needs to be mounted on the wall to conveniently store and charge. That was a deal killer for me.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Dear Valued Client,
Thank you for taking the time to leave a review. If you require further assistance in the future, please do not hesitate to reach us through the channels listed below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
—Vannesa
- Rated 3 out of 5 stars
Love it but…
Anonymous Posted
Everything is great about it charge doesn’t last long on max suction
No, I would not recommend this to a friendBrand response from Samsung
Posted
Greetings,
Ensuring your vacuum is in its top condition is a must for every household.
Please look at the link provided to access the manual and refer to page 19, which details the cleaning time for each setting and the recommended charging duration.
Owner's manual:
https://downloadcenter.samsung.com/content/UM/202303/20230327113427614/O_VS6700AL_IB_DJ68-00861T-01_AP_EN_MES_230320.pdf
Should you need more assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146850579) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
- Rated 3 out of 5 stars
Samsung jet60
IsmaheneA Posted
Nice vaccum, light weight works great except the battery doesn’t last long.
I would recommend this to a friendBrand response from Samsung
Posted
IsmaheneA, we understand the importance of having a vacuum that helps us clean our house. Let us help you.
The battery life depends on the usage. Your vacuum should run up to 40 minutes with a charging time of 3.5 hours.
Here is a link to your user manual for your model. Turn page 9 (B-1 Charging), page 10 (B-5 Disassembling the accessories ), 16 (Battery usage), page 17 (Operation - Note bullet #3), and page 19 (Cleaning time) for reference:
Manual
https://downloadcenter.samsung.com/content/UM/202303/20230327113427614/O_VS6700AL_IB_DJ68-00861T-01_AP_EN_MES_230320.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
- Rated 3 out of 5 stars
.
Rosy Posted
It works good but the battery doesn't last mor then 10 min when you increase power level
No, I would not recommend this to a friendBrand response from Samsung
Posted
We're glad the vacuum works good, Rosy. Let us assist with the battery.
You can vacuum for up to 40 minutes without a recharge, plus the spare battery gives you up to 80 minutes of uninterrupted cleaning. Stated run time applies to the minimum power level with a non-motorized tool attached—a second battery sold separately.
Battery charging time and usage time may shorten with increased battery use. When the battery no longer charges or runs down quickly, replace the exhausted battery with a new one.
For reference, we have provided the user manual for your model. See pages 16-17 for more information about battery usage and operation.
https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf
You may visit our websites should you wish to purchase a new battery. Below are the links.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/vacuums/samsung-jet-60-replacement-battery-vca-sbta60-xaa/
Samsungparts.com
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146127975) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Rated 3 out of 5 stars
Weak suction
Awesome Posted
We have a Husky and unfortunately this is not the vacuum we need for all the hair she releases. Suction not strong enough and her hair get caught in the wheels and prevents them from turning properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Greetings,
We are dedicated to improving the efficiency of your vacuum. Allow us to take care of this.
Please refer to the vacuum's user manual for tips when its suction weakens, and hair gets tangled in the brush, which prevents it from turning properly. See page 9 for the suction power control button, page 10 for maintaining the vacuum cleaner (see C3, C6, and Note), page 11 under "Warning (sixth bullet)," page 13 under "Operation - Warning (tenth bullet)," page 15 for maintenance (first bullet), page 17 under "Maintenance (Note) and Caution (third bullet)." and page 18 for troubleshooting (Suction force decreases suddenly and the vacuum makes a vibrating sound.):
https://downloadcenter.samsung.com/content/UM/202303/20230327113427614/O_VS6700AL_IB_DJ68-00861T-01_AP_EN_MES_230320.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147079488, to help our team pull up your information when you message us.
Have a great day.
-John
