Customer Ratings & Reviews

Posted 4 years ago

Hi Addedsurroundsound,

Thank you for purchasing the SWA-9500S and for sharing your user experience with this Samsung rear speaker kit. By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holding the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.
4) Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control. Press the Sound Control button on the soundbar remote (looks like a gear), then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.

I hope these tips help to enhance your audio enjoyment.

If there is anything we can do to improve your enjoyment -- such as helping to optimize settings for your specific usage scenario -- please let us know. You can reach Samsung Soundbar Support at: 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates

~ Samsung Solutions

Posted 3 years ago

Hello DrKathy,

Thank you for sharing your review of the SWA-9500S Wireless Rear Speaker Kit and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.

It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Posted 1 year ago

Hi coop77,

Thank you for taking a moment to share your feedback with us regarding the SWA-9500S Rear Speaker Kit connectivity with your soundbar.

The SWA-9500S is compatible with Samsung Q Series Soundbar HW-Q800D, HW-QS730D, HW-Q900C, HW-Q800C, HW-Q700C, HW-Q800B, HW-Q700B, HW-Q900A, HW-Q800A, HW-Q700A models, and S-Series models HW-S800D/S801D, HW-S800B/S801B.

If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions

Posted 2 years ago

Hello DewayneD,

Thank you for sharing your experiences with the SWA-9500S Wireless Rear Speakers. I am sorry to see the volume did not live up to your expectations.

Once the SWA-9500S Wireless Rear Speakers are connected to a compatible Samsung soundbar, the soundbar remote is then used to control the volume level of the rear kit. Press the Sound Control button on the soundbar remote (looks like a gear), then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.

Also make sure that you change the Sound Mode on the Soundbar to Surround, Game, or Adaptive Sound as these will send the rear channels to the speakers correctly. Check the Digital Audio Format within your TV. It should be set to Bitstream, Auto, or Pass-Through. If it is set to PCM then the rear channels will not play correctly.

If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions

Posted 5 months ago

Hi RayH,

We appreciate your feedback regarding the issues you are experiencing with your SWA-9500S Wireless Rear Speaker.

Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

Please allow us to assist you by contacting Samsung Customer Support. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions

Posted 3 years ago

Hello Bhargav,

We greatly appreciate you bringing the details of the What’s Included section to our attention and will work with the appropriate entities to get that corrected. Feedback from valued customers, such as yourself, helps us in our drive towards best-in-class products & service – which includes accurate information for all of our models.

By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. Depending on your TV, make sure that the Audio Format is set correctly to send Surround Sound to the rear channels. Using either Bitstream, auto or passthrough is the most recommended settings.
2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holding the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.
4) Increase the volume level of the surround speakers using the CH LEVEL button on the Soundbar remote control. Press the button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.

If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info

~ Samsung Solutions

Posted 4 years ago

Hi Josh,

I am sorry to hear the experience did not match your expectations with the SWA-9500S Rear Speaker Kit, and that your troubleshooting attempts did not resolve the issue. We completely understand your frustration and are here to help.

You may want to try manually adjusting the sound for each frequency band to further fine tune the audio to your liking. Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)

Additionally, you can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND, GAME PRO, or ADAPTIVE SOUND.

I hope these tips help. For additional assistance optimizing the audio of your new soundbar to your liking, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Posted 1 year ago

Hi ThomasO,

Thank you for taking a moment to share your feedback with us regarding the SWA-9500S Rear Speaker Kit connectivity with your soundbar. The SWA-9500S is compatible with Samsung Q Series Soundbar HW-Q900F, HW-Q800F, HW-QS700F, HW-Q800D, HW-QS730D, HW-Q900C, HW-Q800C, HW-Q700C, HW-Q800B, HW-Q700B, HW-Q900A, HW-Q800A, HW-Q700A models, and S-Series models HW-S800D/S801D, HW-S800B/S801B.

When powered on for the first time, the rear speakers should automatically connect wirelessly. If the auto-connection process fails, you can try manually connecting the rears to the soundbar.

1. Plug the Surround speakers’ power cord into an electrical outlet to turn on the Surround speakers. The LINK LED indicator (blue LED) on the rear of left surround speaker will blink quickly. If the LINK LED does not blink, please see step 6.

3. Turn off the Soundbar If the Soundbar is turned on, please turn off the Soundbar by pressing the (Power) button on the Soundbar or remote control.

4. Connect Soundbar and Surround Speakers Press the Up button on the remote control for more than 5 seconds until the “ID SET” message appears on the Soundbar’s display. The message will disappear shortly. (If your Soundbar does not have a display window and only LED indicators, please refer to the LED information below.)
• After the ID SET process is successful, the Soundbar will turn on automatically.

5. Check the connection complete The LINK LED stops blinking and changes to solid blue when the Soundbar and surround speakers are successfully linked. Please turn off the Soundbar and turn it back on. Confirm that the LINK LED is blue. (It may take a minute depending on the environment.)

6. LED Indicator’s status LINK (Blue) On: Connected with the Soundbar.

LINK (Blue) Blinking fast (at an interval of around 0.5 second) : Surround speakers are in ID SET mode.
• Check if the Soundbar is turned on and in ID SET mode.
• Repeat steps 3 through 5. LINK (Blue) Blinking slow (at an interval of around 1 second) : Previously connected to a Soundbar but cannot currently find it.
• Check if the Soundbar is turned on.
• If the LINK LED keeps blinking slowly even when the Soundbar is turned on,
1. Press the ID SET button on the rear of the left surround for more than 5 seconds until the LINK LED starts blinking fast in blue.

2. Repeat steps 3 through 5.

STANDBY (Red) On : When the Soundbar turns off or connection has failed.
• Follow the instructions for “Link (Blue) Blinking slow (at an interval of around 1 second)” above.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Posted 2 years ago

HectorP,

We are happy to help with the Samsung SWA-9500S wireless rear speaker kits issues with connecting to your soundbar.
If the LED light is solid blue, the rear speakers are connected to your soundbar.
If the LED light is blinking blue, the rear speakers are reconnecting the connection:
• Check if the power cable attached to the main soundbar unit is properly connected or wait about 5 minutes
• Turn off the soundbar by pressing the power button on the main soundbar unit. Configure "ID SET" using the soundbar's remote control, then turn the soundbar back on.
If the LED light is blinking red and blue, there is a malfunction and will require service.

If the above troubleshooting steps do not resolve this issue, please contact Samsung soundbar support so that we can better troubleshoot this issue and provide further steps towards a solution at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Posted 2 years ago

Hello TishawnaT,

Thank you for sharing your review of the SWA-9500S Wireless Rear Speakers.

On the Soundbar's remote, press the CH LEVEL BUTTON until you see FRONT REAR LEVEL and TOP-REAR LEVEL scroll across the Soundbar's LED display. Adjusting both of these will offer an improved experience with your rear speakers. Press the UP/DOWN buttons on the remote to increase or decrease the volume between -6 to +6.

Also try the different Sound Modes that are available to your specific Soundbar. Using either Game, Surround or Adaptive will allow the Soundbar to send the correct channels to the rear speakers.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Posted 3 years ago

Hello TnTMDB,

Thank you for sharing your experiences with the SWA-9500S Wireless Rear Speakers. I am sorry that your setup has been less than ideal.

If your rear speakers each have a SOLID BLUE LED on the back then you are connected. If you see a blinking BLUE LED then they have not been paired completely. If you see a RED LED then they haven't started the pairing process.

I would do a hard reset on your Soundbar then re-pair your rear speakers. With the Soundbar powered ON, press and hold the - & + (VOLUME UP/DOWN) buttons on the soundbar unit itself. After roughly 5 seconds, you will see "INIT OK" scroll across the LED display.

If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info

~ Samsung Solutions

Posted 4 years ago

Hi HaiN,

Thank you for purchasing the Samsung SWA-9500S and for sharing your review. Please know, the SWA-9500S is only compatible with 2021 Samsung soundbar models HW-Q700A, HW-Q800A, and HW-Q900A.

Your soundbar may be compatible with the SWA-9100S featuring compatibility with the following Samsung soundbar models: HW-Q600A, HW-A650, HW-A550, HW-A450, S50A, S60A.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Posted 3 years ago

Hello,

Thank you for sharing your experiences with your purchase of the SWA-9500S Wireless Rear Speakers. I am sorry that there has been some confusion on which soundbars will work with these rear speakers.

The SWA-9500S Wireless Rear Speakers will work with the HW-Q700B, HW-Q800B, HW-S800B and HW-S801B Soundbars in 2022.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions