Samsung T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption Titan Gray MU-PC1T0T/AM

Customers are saying

Customers express satisfaction with the product's overall performance, noting its impressive speed, portability, and compact size. Its storage capacity is also generally well-received. However, some users have reported concerns regarding heat dissipation, as well as compatibility and connectivity issues with certain devices. Additionally, a few customers find the product to be somewhat expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Sort by

Most Relevant

Page 1 Showing 0 of 0 reviews

Rated 3 out of 5 stars
Works well but limited somewhat with my Mac
JacobJordan Posted 9 months ago
Thus far the device is working correctly. Had a couple “issues” initially that have limited functionality for me ( at least the plans I had anyway). The software is hat comes with the drive only works partially with Apple iOS. I have a brand new Mac, but the item limits what I can do. I store Time Machine backups but can’t store anything else without partitioning. But my Mac recommends a minimum 1TB drive for backups… that’s the size of the drive I bought, can’t partition it. Love the small size (although it gets a bit warm when using) and would buy again or recommend to someone. Just a bigger capacity drive.
I would recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Rated 3 out of 5 stars
Probably good for light usage, very fast
David Posted 5 years ago
I really wanted to like this drive. The price was great, the capacity more than sufficient. It was physically smaller than I expected. However, I planned to use it as an external Steam Library. Caution: this drive gets _really_ hot. Some people think the T7 is just an overclocked T5. It was very fast, as I got the full 10gbps connection. Either way, for non-intense usage it is probably fine, but it was disconnecting intermittently for me under heavy usage. I ended up exchanging it for a different external SSD (WD_BLACK P50).
No, I would not recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 5 years ago
David:

I am very sorry to see that you encountered issues with the Samsung T7 SSD and have returned it. Your feedback is very important to us and will be shared with our product team.

Should you ever decide to give Samsung SSD products another try and have concerns or questions, please know we are always here to help.

You can reach Samsung Memory Support via any of the below options:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783 - Available 12PM-6PM EST (Mon-Fri)

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

We hope to regain you as a customer in the near future.

~ Samsung Memory
Rated 3 out of 5 stars
Ipad Mini 6 data takes up 2x space on T7
MSMS Posted 4 years ago
I bought the I Pad Mini 6 and attempted to use this external drive. When Is transfer data from IPad to T7 the gb used would double. Example, transferring 1 gb data from Mini 6 to T7 takes up 2gb on SSD. Works week on windows’s, not so well on my Mac though I didn’t format it. Overall for PC users 5 stars. Password doesn’t work with Ipad need the T7 touch to password protect.
I would recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 4 years ago
MSMS:

Thank you for purchasing the T7 SSD. Your experience is very important to us and we will share your feedback regarding the transfer data with your iPad and T7 with our product team.

Should you ever have any questions or need help, please know our team is at your fingertips and always ready to help!

You can contact us at:

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/ Available 9AM-6PM EST (Mon-Fri)

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

~ Samsung Memory
Rated 3 out of 5 stars
Meh...it's okay
KathyG Posted 1 year ago
I paid extra for a solid state drive because they are supposed to be so much faster. I'm not impressed. I bought it for speed, not for portability. Yes it's really small. But I don't find the usability any different than a corded external hard drive. I fact I think I prefer the corded versions for my home computer since they run cooler. But if you want a small portable drive, it'd be good for that I guess.
I would recommend this to a friend
This review is from Samsung - T7 4TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 1 year ago
KathyG:

Thank you for purchasing the Samsung T7 SSD and for your review. We value your feedback regarding the speed of your T7 SSD.

The maximum transfer speed that can be achieved by the T7 is 1,050 MB/s on a PC that supports USB 3.1 Gen2 and UASP Mode, but the speed may vary depending on your PC environment and the types of data being transferred.

As there are various factors that could affect speed, I would encourage you to call Samsung Customer Support if you need further assistance to troubleshoot your issue.

1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

We hope to hear from you soon.

~ Samsung Memory
Rated 3 out of 5 stars
Decent lil unit
DevinS Posted 2 years ago
I got this device to replace my old external toshiba drive .. it’s got connectivity issues with my Xbox but works superb with my laptop. I think my old xbox is finally taking a dump anyways lol … think it’s safe to say it’s my xbox causing all the drama …
I would recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Rated 3 out of 5 stars
Easy to use
JohnK Posted 5 months ago
Simple to use. Plug it in, make a folder, and copy / paste or move what you want into the new folder from your phone or PC.
I would recommend this to a friend
This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 5 months ago
JohnK,

Thanks for choosing the Samsung T7 SSD. I hope that your SSD is meeting your expectations, however, we are always here to help should you have any questions or concerns about this product. You can reach us at:

1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

~Samsung Pro
Rated 3 out of 5 stars
Review of ssd external hard drive
AlanN Posted 7 months ago
When I plugged the product into the tower, an icon did not appear. A customer service agent said that a box should have appeared to format the disc. But this did not occur.
I would recommend this to a friend
This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 7 months ago
AlanN:

I’m very sorry for the difficulties you’ve experienced with your T7 SSD. We completely understand your frustrations, and we are here to help.

Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.

We look forward to hearing from you soon.

- Samsung Memory
Rated 3 out of 5 stars
Disappointed in recommendation more than drive
Dodo Posted 1 year ago
Wanted to backup several old laptops before recycling. Online chat and store repair team said it would work for older operating versions. Failed on the very first laptop I tried (NT operating system). Did work on Windows 10. Disappointed.
No, I would not recommend this to a friend
This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 1 year ago
Dodo:

Thanks for sharing your experience. I'm sorry that your experience fell short of expectations.

The Samsung Portable SSD T7 is compatible with a range of operating systems, including Windows, macOS, and Android. However, it is not supported on older operating systems like Windows NT. The minimum system requirements for the T7 include Windows 7 or later.

Should you need further assistance with using this product, please contact Samsung Customer Support.

1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

- Samsung Memory
Rated 3 out of 5 stars
T7 drive not compatible with my camera
TomP Posted 5 years ago
I currently use a T5 harddrive with my Black Magic Pocket Cinema Camera. Saw the T7 came out and was stoked to get the newest version. Hooked it up and it didn't work. It won't record. Googled it and tons of people with same problem. I returned it and got a T5. I'm sure it will be good once they figure the compatibility issue out. For now, it is useless for me.
No, I would not recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 5 years ago
TomP:

Thank you for purchasing the T7 Portable SSD. I am sorry to hear this drive did not work with your Black Magic camera and have returned it. This drive is designed to be compatible with USB 3.2 Gen2.

Your feedback is very important to us and will be shared with our product team.

Should you ever need any assistance with your T5 Portable SSD, please know we are always here to help and can be reached via any of the below options:

1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

~ Samsung Memory
Rated 3 out of 5 stars
No back up recovery
Awesome Posted 1 year ago
It's actually good. Just, Please memorize your password theres no recovery.
No, I would not recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Rated 3 out of 5 stars
Great Drive, Garbage Software
MarcP Posted 3 years ago
The drive is very small and solid. Does what's it's supposed to do. The 3 stars is for the software. The software is terrible and does not function properly on an M1/2 Macbook Pro. It also won't uninstall itself cleanly. Samsung should be ashamed about putting out garbage software.
I would recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (1)
Report Comment
Rated 3 out of 5 stars
Good for what it is
TroyI Posted 2 years ago
Was kind of disappointed it worked only on windows. It said compatible with Android too but I couldn't get the app to work with the hard drive. Otherwise the security, speed and usability were great with windows, I just needed something more flexible.
No, I would not recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Rated 3 out of 5 stars
Great Style
Disappointed Posted 4 years ago
I personally couldn't get it to work as an external OS for my mother's low-RAM, 8-year-old HD drive laptop, even after trying multiple cloning software programs (even using the Samsung-provided one). I could always get it to finish installing after 4-11 hours of cloning (depending on the software) but always had a boot issue.
I would recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 4 years ago
Disappointed:

I’m very sorry for the difficulties you’ve experienced with your T7 SSD. We completely understand your frustrations, and we are here to help.

We would love the opportunity to investigate this for you so we can provide additional troubleshooting assistance. Please contact us at:

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a. Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b. Manuals & Software
c. Warranty Info
d. Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e. Contact Us

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

- Samsung Memory
Rated 3 out of 5 stars
MAC users pay attention! (Need a Windows computer)
Onijitsu Posted 2 years ago
(Mac Mini M2.) You should NOT need another computer, in a wholly different operating system, to make a "plug and play" device like this work. The Samsung T7 still gets 3 stars because it DOES work. The Samsung T7 LOST two stars because of the very un-holiday heartburn it caused me over several days. I bought two other high-speed cables to see if that might correct the problem. (Nope) I ended up moving this drive to a Windows box to see if it would do anything there at all, and -- prang! -- Windows recognized it. Once on the Windows PC, I was able to format it (FAT, not NTFS) and then move the damned T7 back to my Mac. I almost returned this thing, and I was NOT looking forward to arguing with Best Buy about it.
I would recommend this to a friend
This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 2 years ago
Onijitsu:

I’m sorry for the difficulties with your SSD’s setup.

I hope that your SSD is meeting your expectations, however, we are always here to help should you have any questions or concerns about this product.

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.

Again, thanks for sharing your review and for choosing Samsung.

- Samsung Memory
Rated 3 out of 5 stars
Good, but Ram issues still prevalent
JaydenL Posted 2 years ago
Speed is still slow, might be a Ram issue on my end though.
I would recommend this to a friend
This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 2 years ago
JaydenL:

I’m sorry to hear that your out-of-box experience fell short of your expectations.

The maximum transfer speed that can be achieved by the T7 is 1,050 MB/s on a PC that supports USB 3.1 Gen2 and UASP Mode, but the speed may vary depending on your PC environment and the types of data being transferred.

As there are various factors that could affect speed, I would encourage you to call Samsung Customer Support to troubleshoot your issue.

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.

Thank you for choosing Samsung, we hope to hear from you soon.

- Samsung Memory
Rated 3 out of 5 stars
Not fast enough
Nikonian Posted 8 months ago
I've been using T9 for a while so this is probably just in comparison to that. The speed on this was incredibly slow and took a while just to do simple tasks.
No, I would not recommend this to a friend
This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Indigo Blue
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 8 months ago
Nikonian:

I’m sorry to hear that your experience with Samsung’s T7 SSD has fallen short of your expectations. Your feedback is very important to us and will be shared with our internal product team.

The maximum transfer speed that can be achieved by the T7 is 1,050MB/s on a PC that supports USB 3.2 Gen2, UASP mode, but the speed may vary depending on your PC environment and the types of data being transferred. Please look to the details below for possible causes (and solutions) if you think your T7 is under performing.

Scenario 1 (PC Environment)
Your PC's USB Type C Port must support USB 3.2 Gen 2 (10Gbps) in order to fully utilize the speed of the T7. USB 3.0 Gen.1, USB 3.1 Gen 1. USB 3.2 Gen.1 are restricted to 5Gbs speeds and may be the bottleneck to the performance of your T7.

Scenario 2 (Cable)
Using other cables besides the enclosed cable that comes with the T7 may cause performance degradation due to the varying internal resistance and maximum allowable current of other cable types that does not come officially with the T7.

Scenario 3 (Dynamic Thermal Guard, DTG)
The T7 is designed to activate the DTG (Dynamic Thermal Guard) when the product reaches a its threshold temperature due to prolonged data transfers and usage. The smartly activated DTG function prevents the product from overheating and automatically slows down providing it a cool off period. The DTG technology enhances safety and reliability by preventing the product from reaching an excessively high temperature.

Should you need further assistance, please contact Samsung Customer Support directly so that we can better investigate your speed issue and assist you towards a resolution.

1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

Thank you for choosing Samsung for your memory storage needs.

- Samsung Memory
Rated 3 out of 5 stars
Good product
Baji Posted 3 years ago
Easy to use. I just wish it would autmatically scan my photos and upload it to the device. You can select all and ipload it bc it would take too long for the phone to download and upload it ti the ssd. Other than that great product
I would recommend this to a friend
This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Indigo Blue
Unhelpful (1)
Report Comment
Rated 3 out of 5 stars
The Samsung T7 2 TB is good.
BC1224 Posted 1 year ago
The Samsung T7 2 TB is good. No problem but I think the price is a little high.
I would recommend this to a friend
This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 1 year ago
BC1224:

Thanks for choosing the Samsung T7 SSD. I hope that your SSD is meeting your expectations, however, we are always here to help should you have any questions or concerns about this product.

You can contact Samsung Customer Support any time at:

1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/

Thanks for choosing Samsung for your memory storage needs!

- Samsung Memory
Rated 3 out of 5 stars
Expensive Storage
Leroy Posted 3 years ago
A nice storage option, however expensive. Gets hot when moving large amounts of data.
I would recommend this to a friend
This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 3 years ago
Leroy:

We value your feedback regarding heat concerns of your T7 SSD.

The advanced thermal solution uses ePCM technology and Dynamic Thermal Guard to withstand and control heat, so the Portable SSD stays at an optimal temperature even at fast speeds.

To better address your heat concerns, please contact Samsung Customer Support Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/

Thanks for purchasing the Samsung T7 SSD for your memory storage needs.

- Samsung Memory
Rated 3 out of 5 stars
It's alright
Nunya Posted 2 years ago
Faster products exist for similar cost in a smaller form factor. But if you need storage in a pinch this still works great.
No, I would not recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment

Page 1 0 of 0 reviews

Sort by

Most Relevant

Customers are saying

This summary was generated by AI based on customer reviews.

97%

would recommend to a friend

Rated 3 out of 5 stars
Works well but limited somewhat with my Mac
JacobJordan Posted 9 months ago
Thus far the device is working correctly. Had a couple “issues” initially that have limited functionality for me ( at least the plans I had anyway). The software is hat comes with the drive only works partially with Apple iOS. I have a brand new Mac, but the item limits what I can do. I store Time Machine backups but can’t store anything else without partitioning. But my Mac recommends a minimum 1TB drive for backups… that’s the size of the drive I bought, can’t partition it. Love the small size (although it gets a bit warm when using) and would buy again or recommend to someone. Just a bigger capacity drive.
I would recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Rated 3 out of 5 stars
Probably good for light usage, very fast
David Posted 5 years ago
I really wanted to like this drive. The price was great, the capacity more than sufficient. It was physically smaller than I expected. However, I planned to use it as an external Steam Library. Caution: this drive gets _really_ hot. Some people think the T7 is just an overclocked T5. It was very fast, as I got the full 10gbps connection. Either way, for non-intense usage it is probably fine, but it was disconnecting intermittently for me under heavy usage. I ended up exchanging it for a different external SSD (WD_BLACK P50).
No, I would not recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 5 years ago
David:

I am very sorry to see that you encountered issues with the Samsung T7 SSD and have returned it. Your feedback is very important to us and will be shared with our product team.

Should you ever decide to give Samsung SSD products another try and have concerns or questions, please know we are always here to help.

You can reach Samsung Memory Support via any of the below options:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783 - Available 12PM-6PM EST (Mon-Fri)

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

We hope to regain you as a customer in the near future.

~ Samsung Memory
Rated 3 out of 5 stars
Ipad Mini 6 data takes up 2x space on T7
MSMS Posted 4 years ago
I bought the I Pad Mini 6 and attempted to use this external drive. When Is transfer data from IPad to T7 the gb used would double. Example, transferring 1 gb data from Mini 6 to T7 takes up 2gb on SSD. Works week on windows’s, not so well on my Mac though I didn’t format it. Overall for PC users 5 stars. Password doesn’t work with Ipad need the T7 touch to password protect.
I would recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 4 years ago
MSMS:

Thank you for purchasing the T7 SSD. Your experience is very important to us and we will share your feedback regarding the transfer data with your iPad and T7 with our product team.

Should you ever have any questions or need help, please know our team is at your fingertips and always ready to help!

You can contact us at:

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/ Available 9AM-6PM EST (Mon-Fri)

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

~ Samsung Memory
Rated 3 out of 5 stars
Meh...it's okay
KathyG Posted 1 year ago
I paid extra for a solid state drive because they are supposed to be so much faster. I'm not impressed. I bought it for speed, not for portability. Yes it's really small. But I don't find the usability any different than a corded external hard drive. I fact I think I prefer the corded versions for my home computer since they run cooler. But if you want a small portable drive, it'd be good for that I guess.
I would recommend this to a friend
This review is from Samsung - T7 4TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 1 year ago
KathyG:

Thank you for purchasing the Samsung T7 SSD and for your review. We value your feedback regarding the speed of your T7 SSD.

The maximum transfer speed that can be achieved by the T7 is 1,050 MB/s on a PC that supports USB 3.1 Gen2 and UASP Mode, but the speed may vary depending on your PC environment and the types of data being transferred.

As there are various factors that could affect speed, I would encourage you to call Samsung Customer Support if you need further assistance to troubleshoot your issue.

1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

We hope to hear from you soon.

~ Samsung Memory
Rated 3 out of 5 stars
Decent lil unit
DevinS Posted 2 years ago
I got this device to replace my old external toshiba drive .. it’s got connectivity issues with my Xbox but works superb with my laptop. I think my old xbox is finally taking a dump anyways lol … think it’s safe to say it’s my xbox causing all the drama …
I would recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Rated 3 out of 5 stars
Easy to use
JohnK Posted 5 months ago
Simple to use. Plug it in, make a folder, and copy / paste or move what you want into the new folder from your phone or PC.
I would recommend this to a friend
This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 5 months ago
JohnK,

Thanks for choosing the Samsung T7 SSD. I hope that your SSD is meeting your expectations, however, we are always here to help should you have any questions or concerns about this product. You can reach us at:

1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

~Samsung Pro
Rated 3 out of 5 stars
Review of ssd external hard drive
AlanN Posted 7 months ago
When I plugged the product into the tower, an icon did not appear. A customer service agent said that a box should have appeared to format the disc. But this did not occur.
I would recommend this to a friend
This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 7 months ago
AlanN:

I’m very sorry for the difficulties you’ve experienced with your T7 SSD. We completely understand your frustrations, and we are here to help.

Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.

We look forward to hearing from you soon.

- Samsung Memory
Rated 3 out of 5 stars
Disappointed in recommendation more than drive
Dodo Posted 1 year ago
Wanted to backup several old laptops before recycling. Online chat and store repair team said it would work for older operating versions. Failed on the very first laptop I tried (NT operating system). Did work on Windows 10. Disappointed.
No, I would not recommend this to a friend
This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 1 year ago
Dodo:

Thanks for sharing your experience. I'm sorry that your experience fell short of expectations.

The Samsung Portable SSD T7 is compatible with a range of operating systems, including Windows, macOS, and Android. However, it is not supported on older operating systems like Windows NT. The minimum system requirements for the T7 include Windows 7 or later.

Should you need further assistance with using this product, please contact Samsung Customer Support.

1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

- Samsung Memory
Rated 3 out of 5 stars
T7 drive not compatible with my camera
TomP Posted 5 years ago
I currently use a T5 harddrive with my Black Magic Pocket Cinema Camera. Saw the T7 came out and was stoked to get the newest version. Hooked it up and it didn't work. It won't record. Googled it and tons of people with same problem. I returned it and got a T5. I'm sure it will be good once they figure the compatibility issue out. For now, it is useless for me.
No, I would not recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 5 years ago
TomP:

Thank you for purchasing the T7 Portable SSD. I am sorry to hear this drive did not work with your Black Magic camera and have returned it. This drive is designed to be compatible with USB 3.2 Gen2.

Your feedback is very important to us and will be shared with our product team.

Should you ever need any assistance with your T5 Portable SSD, please know we are always here to help and can be reached via any of the below options:

1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

~ Samsung Memory
Rated 3 out of 5 stars
No back up recovery
Awesome Posted 1 year ago
It's actually good. Just, Please memorize your password theres no recovery.
No, I would not recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Rated 3 out of 5 stars
Great Drive, Garbage Software
MarcP Posted 3 years ago
The drive is very small and solid. Does what's it's supposed to do. The 3 stars is for the software. The software is terrible and does not function properly on an M1/2 Macbook Pro. It also won't uninstall itself cleanly. Samsung should be ashamed about putting out garbage software.
I would recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (1)
Report Comment
Rated 3 out of 5 stars
Good for what it is
TroyI Posted 2 years ago
Was kind of disappointed it worked only on windows. It said compatible with Android too but I couldn't get the app to work with the hard drive. Otherwise the security, speed and usability were great with windows, I just needed something more flexible.
No, I would not recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Rated 3 out of 5 stars
Great Style
Disappointed Posted 4 years ago
I personally couldn't get it to work as an external OS for my mother's low-RAM, 8-year-old HD drive laptop, even after trying multiple cloning software programs (even using the Samsung-provided one). I could always get it to finish installing after 4-11 hours of cloning (depending on the software) but always had a boot issue.
I would recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 4 years ago
Disappointed:

I’m very sorry for the difficulties you’ve experienced with your T7 SSD. We completely understand your frustrations, and we are here to help.

We would love the opportunity to investigate this for you so we can provide additional troubleshooting assistance. Please contact us at:

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a. Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b. Manuals & Software
c. Warranty Info
d. Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e. Contact Us

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

- Samsung Memory
Rated 3 out of 5 stars
MAC users pay attention! (Need a Windows computer)
Onijitsu Posted 2 years ago
(Mac Mini M2.) You should NOT need another computer, in a wholly different operating system, to make a "plug and play" device like this work. The Samsung T7 still gets 3 stars because it DOES work. The Samsung T7 LOST two stars because of the very un-holiday heartburn it caused me over several days. I bought two other high-speed cables to see if that might correct the problem. (Nope) I ended up moving this drive to a Windows box to see if it would do anything there at all, and -- prang! -- Windows recognized it. Once on the Windows PC, I was able to format it (FAT, not NTFS) and then move the damned T7 back to my Mac. I almost returned this thing, and I was NOT looking forward to arguing with Best Buy about it.
I would recommend this to a friend
This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 2 years ago
Onijitsu:

I’m sorry for the difficulties with your SSD’s setup.

I hope that your SSD is meeting your expectations, however, we are always here to help should you have any questions or concerns about this product.

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.

Again, thanks for sharing your review and for choosing Samsung.

- Samsung Memory
Rated 3 out of 5 stars
Good, but Ram issues still prevalent
JaydenL Posted 2 years ago
Speed is still slow, might be a Ram issue on my end though.
I would recommend this to a friend
This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 2 years ago
JaydenL:

I’m sorry to hear that your out-of-box experience fell short of your expectations.

The maximum transfer speed that can be achieved by the T7 is 1,050 MB/s on a PC that supports USB 3.1 Gen2 and UASP Mode, but the speed may vary depending on your PC environment and the types of data being transferred.

As there are various factors that could affect speed, I would encourage you to call Samsung Customer Support to troubleshoot your issue.

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.

Thank you for choosing Samsung, we hope to hear from you soon.

- Samsung Memory
Rated 3 out of 5 stars
Not fast enough
Nikonian Posted 8 months ago
I've been using T9 for a while so this is probably just in comparison to that. The speed on this was incredibly slow and took a while just to do simple tasks.
No, I would not recommend this to a friend
This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Indigo Blue
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 8 months ago
Nikonian:

I’m sorry to hear that your experience with Samsung’s T7 SSD has fallen short of your expectations. Your feedback is very important to us and will be shared with our internal product team.

The maximum transfer speed that can be achieved by the T7 is 1,050MB/s on a PC that supports USB 3.2 Gen2, UASP mode, but the speed may vary depending on your PC environment and the types of data being transferred. Please look to the details below for possible causes (and solutions) if you think your T7 is under performing.

Scenario 1 (PC Environment)
Your PC's USB Type C Port must support USB 3.2 Gen 2 (10Gbps) in order to fully utilize the speed of the T7. USB 3.0 Gen.1, USB 3.1 Gen 1. USB 3.2 Gen.1 are restricted to 5Gbs speeds and may be the bottleneck to the performance of your T7.

Scenario 2 (Cable)
Using other cables besides the enclosed cable that comes with the T7 may cause performance degradation due to the varying internal resistance and maximum allowable current of other cable types that does not come officially with the T7.

Scenario 3 (Dynamic Thermal Guard, DTG)
The T7 is designed to activate the DTG (Dynamic Thermal Guard) when the product reaches a its threshold temperature due to prolonged data transfers and usage. The smartly activated DTG function prevents the product from overheating and automatically slows down providing it a cool off period. The DTG technology enhances safety and reliability by preventing the product from reaching an excessively high temperature.

Should you need further assistance, please contact Samsung Customer Support directly so that we can better investigate your speed issue and assist you towards a resolution.

1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

Thank you for choosing Samsung for your memory storage needs.

- Samsung Memory
Rated 3 out of 5 stars
Good product
Baji Posted 3 years ago
Easy to use. I just wish it would autmatically scan my photos and upload it to the device. You can select all and ipload it bc it would take too long for the phone to download and upload it ti the ssd. Other than that great product
I would recommend this to a friend
This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Indigo Blue
Unhelpful (1)
Report Comment
Rated 3 out of 5 stars
The Samsung T7 2 TB is good.
BC1224 Posted 1 year ago
The Samsung T7 2 TB is good. No problem but I think the price is a little high.
I would recommend this to a friend
This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 1 year ago
BC1224:

Thanks for choosing the Samsung T7 SSD. I hope that your SSD is meeting your expectations, however, we are always here to help should you have any questions or concerns about this product.

You can contact Samsung Customer Support any time at:

1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/

Thanks for choosing Samsung for your memory storage needs!

- Samsung Memory
Rated 3 out of 5 stars
Expensive Storage
Leroy Posted 3 years ago
A nice storage option, however expensive. Gets hot when moving large amounts of data.
I would recommend this to a friend
This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 3 years ago
Leroy:

We value your feedback regarding heat concerns of your T7 SSD.

The advanced thermal solution uses ePCM technology and Dynamic Thermal Guard to withstand and control heat, so the Portable SSD stays at an optimal temperature even at fast speeds.

To better address your heat concerns, please contact Samsung Customer Support Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/

Thanks for purchasing the Samsung T7 SSD for your memory storage needs.

- Samsung Memory
Rated 3 out of 5 stars
It's alright
Nunya Posted 2 years ago
Faster products exist for similar cost in a smaller form factor. But if you need storage in a pinch this still works great.
No, I would not recommend this to a friend
This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray
Unhelpful (0)
Report Comment

Page 1 0 of 0 reviews

Save $85

$274.99

Works well but limited somewhat with my Mac

JacobJordan Posted 9 months ago

Thus far the device is working correctly. Had a couple “issues” initially that have limited functionality for me ( at least the plans I had anyway). The software is hat comes with the drive only works partially with Apple iOS. I have a brand new Mac, but the item limits what I can do. I store Time Machine backups but can’t store anything else without partitioning. But my Mac recommends a minimum 1TB drive for backups… that’s the size of the drive I bought, can’t partition it. Love the small size (although it gets a bit warm when using) and would buy again or recommend to someone. Just a bigger capacity drive.

I would recommend this to a friend

This review is from Samsung - T7 1TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray

Unhelpful (0)

ReportComment

Probably good for light usage, very fast

David Posted 5 years ago

I really wanted to like this drive. The price was great, the capacity more than sufficient. It was physically smaller than I expected. However, I planned to use it as an external Steam Library. Caution: this drive gets _really_ hot. Some people think the T7 is just an overclocked T5. It was very fast, as I got the full 10gbps connection. Either way, for non-intense usage it is probably fine, but it was disconnecting intermittently for me under heavy usage. I ended up exchanging it for a different external SSD (WD_BLACK P50).

No, I would not recommend this to a friend

Brand response from Samsung

Posted 5 years ago

David:

I am very sorry to see that you encountered issues with the Samsung T7 SSD and have returned it. Your feedback is very important to us and will be shared with our product team.

Should you ever decide to give Samsung SSD products another try and have concerns or questions, please know we are always here to help.

You can reach Samsung Memory Support via any of the below options:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783 - Available 12PM-6PM EST (Mon-Fri)

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

We hope to regain you as a customer in the near future.

~ Samsung Memory Samsung

Ipad Mini 6 data takes up 2x space on T7

MSMS Posted 4 years ago

I bought the I Pad Mini 6 and attempted to use this external drive. When Is transfer data from IPad to T7 the gb used would double. Example, transferring 1 gb data from Mini 6 to T7 takes up 2gb on SSD. Works week on windows’s, not so well on my Mac though I didn’t format it. Overall for PC users 5 stars. Password doesn’t work with Ipad need the T7 touch to password protect.

Posted 4 years ago

MSMS:

Thank you for purchasing the T7 SSD. Your experience is very important to us and we will share your feedback regarding the transfer data with your iPad and T7 with our product team.

Should you ever have any questions or need help, please know our team is at your fingertips and always ready to help!

You can contact us at:

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/ Available 9AM-6PM EST (Mon-Fri)

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

~ Samsung Memory Samsung

Meh...it's okay

KathyG Posted 1 year ago

I paid extra for a solid state drive because they are supposed to be so much faster. I'm not impressed. I bought it for speed, not for portability. Yes it's really small. But I don't find the usability any different than a corded external hard drive. I fact I think I prefer the corded versions for my home computer since they run cooler. But if you want a small portable drive, it'd be good for that I guess.

This review is from Samsung - T7 4TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray

Posted 1 year ago

KathyG:

Thank you for purchasing the Samsung T7 SSD and for your review. We value your feedback regarding the speed of your T7 SSD.

The maximum transfer speed that can be achieved by the T7 is 1,050 MB/s on a PC that supports USB 3.1 Gen2 and UASP Mode, but the speed may vary depending on your PC environment and the types of data being transferred.

As there are various factors that could affect speed, I would encourage you to call Samsung Customer Support if you need further assistance to troubleshoot your issue.

1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

We hope to hear from you soon.

~ Samsung Memory Samsung

Decent lil unit

DevinS Posted 2 years ago

I got this device to replace my old external toshiba drive .. it’s got connectivity issues with my Xbox but works superb with my laptop. I think my old xbox is finally taking a dump anyways lol … think it’s safe to say it’s my xbox causing all the drama …

Easy to use

JohnK Posted 5 months ago

Simple to use. Plug it in, make a folder, and copy / paste or move what you want into the new folder from your phone or PC.

This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Titan Gray

Posted 5 months ago

JohnK,

Thanks for choosing the Samsung T7 SSD. I hope that your SSD is meeting your expectations, however, we are always here to help should you have any questions or concerns about this product. You can reach us at:

1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

~Samsung Pro Samsung

Review of ssd external hard drive

AlanN Posted 7 months ago

When I plugged the product into the tower, an icon did not appear. A customer service agent said that a box should have appeared to format the disc. But this did not occur.

Posted 7 months ago

AlanN:

I’m very sorry for the difficulties you’ve experienced with your T7 SSD. We completely understand your frustrations, and we are here to help.

Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.

We look forward to hearing from you soon.

- Samsung Memory Samsung

Disappointed in recommendation more than drive

Dodo Posted 1 year ago

Wanted to backup several old laptops before recycling. Online chat and store repair team said it would work for older operating versions. Failed on the very first laptop I tried (NT operating system). Did work on Windows 10. Disappointed.

Dodo:

Thanks for sharing your experience. I'm sorry that your experience fell short of expectations.

The Samsung Portable SSD T7 is compatible with a range of operating systems, including Windows, macOS, and Android. However, it is not supported on older operating systems like Windows NT. The minimum system requirements for the T7 include Windows 7 or later.

Should you need further assistance with using this product, please contact Samsung Customer Support.

1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

- Samsung Memory Samsung

T7 drive not compatible with my camera

TomP Posted 5 years ago

I currently use a T5 harddrive with my Black Magic Pocket Cinema Camera. Saw the T7 came out and was stoked to get the newest version. Hooked it up and it didn't work. It won't record. Googled it and tons of people with same problem. I returned it and got a T5. I'm sure it will be good once they figure the compatibility issue out. For now, it is useless for me.

TomP:

Thank you for purchasing the T7 Portable SSD. I am sorry to hear this drive did not work with your Black Magic camera and have returned it. This drive is designed to be compatible with USB 3.2 Gen2.

Your feedback is very important to us and will be shared with our product team.

Should you ever need any assistance with your T5 Portable SSD, please know we are always here to help and can be reached via any of the below options:

1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

~ Samsung Memory Samsung

No back up recovery

Awesome Posted 1 year ago

It's actually good. Just, Please memorize your password theres no recovery.

Great Drive, Garbage Software

MarcP Posted 3 years ago

The drive is very small and solid. Does what's it's supposed to do. The 3 stars is for the software. The software is terrible and does not function properly on an M1/2 Macbook Pro. It also won't uninstall itself cleanly. Samsung should be ashamed about putting out garbage software.

Unhelpful (1)

Good for what it is

TroyI Posted 2 years ago

Was kind of disappointed it worked only on windows. It said compatible with Android too but I couldn't get the app to work with the hard drive. Otherwise the security, speed and usability were great with windows, I just needed something more flexible.

Great Style

Disappointed Posted 4 years ago

I personally couldn't get it to work as an external OS for my mother's low-RAM, 8-year-old HD drive laptop, even after trying multiple cloning software programs (even using the Samsung-provided one). I could always get it to finish installing after 4-11 hours of cloning (depending on the software) but always had a boot issue.

Disappointed:

I’m very sorry for the difficulties you’ve experienced with your T7 SSD. We completely understand your frustrations, and we are here to help.

We would love the opportunity to investigate this for you so we can provide additional troubleshooting assistance. Please contact us at:

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a. Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b. Manuals & Software
c. Warranty Info
d. Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e. Contact Us

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

- Samsung Memory Samsung

MAC users pay attention! (Need a Windows computer)

Onijitsu Posted 2 years ago

(Mac Mini M2.) You should NOT need another computer, in a wholly different operating system, to make a "plug and play" device like this work. The Samsung T7 still gets 3 stars because it DOES work. The Samsung T7 LOST two stars because of the very un-holiday heartburn it caused me over several days. I bought two other high-speed cables to see if that might correct the problem. (Nope) I ended up moving this drive to a Windows box to see if it would do anything there at all, and -- prang! -- Windows recognized it. Once on the Windows PC, I was able to format it (FAT, not NTFS) and then move the damned T7 back to my Mac. I almost returned this thing, and I was NOT looking forward to arguing with Best Buy about it.

Posted 2 years ago

Onijitsu:

I’m sorry for the difficulties with your SSD’s setup.

I hope that your SSD is meeting your expectations, however, we are always here to help should you have any questions or concerns about this product.

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.

Again, thanks for sharing your review and for choosing Samsung.

- Samsung Memory Samsung

Good, but Ram issues still prevalent

JaydenL Posted 2 years ago

Speed is still slow, might be a Ram issue on my end though.

JaydenL:

I’m sorry to hear that your out-of-box experience fell short of your expectations.

The maximum transfer speed that can be achieved by the T7 is 1,050 MB/s on a PC that supports USB 3.1 Gen2 and UASP Mode, but the speed may vary depending on your PC environment and the types of data being transferred.

As there are various factors that could affect speed, I would encourage you to call Samsung Customer Support to troubleshoot your issue.

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.

Thank you for choosing Samsung, we hope to hear from you soon.

- Samsung Memory Samsung

Not fast enough

Nikonian Posted 8 months ago

I've been using T9 for a while so this is probably just in comparison to that. The speed on this was incredibly slow and took a while just to do simple tasks.

This review is from Samsung - T7 2TB External USB 3.2 Gen 2 Portable SSD with Hardware Encryption - Indigo Blue

Posted 8 months ago

Nikonian:

I’m sorry to hear that your experience with Samsung’s T7 SSD has fallen short of your expectations. Your feedback is very important to us and will be shared with our internal product team.

The maximum transfer speed that can be achieved by the T7 is 1,050MB/s on a PC that supports USB 3.2 Gen2, UASP mode, but the speed may vary depending on your PC environment and the types of data being transferred. Please look to the details below for possible causes (and solutions) if you think your T7 is under performing.

Scenario 1 (PC Environment)
Your PC's USB Type C Port must support USB 3.2 Gen 2 (10Gbps) in order to fully utilize the speed of the T7. USB 3.0 Gen.1, USB 3.1 Gen 1. USB 3.2 Gen.1 are restricted to 5Gbs speeds and may be the bottleneck to the performance of your T7.

Scenario 2 (Cable)
Using other cables besides the enclosed cable that comes with the T7 may cause performance degradation due to the varying internal resistance and maximum allowable current of other cable types that does not come officially with the T7.

Scenario 3 (Dynamic Thermal Guard, DTG)
The T7 is designed to activate the DTG (Dynamic Thermal Guard) when the product reaches a its threshold temperature due to prolonged data transfers and usage. The smartly activated DTG function prevents the product from overheating and automatically slows down providing it a cool off period. The DTG technology enhances safety and reliability by preventing the product from reaching an excessively high temperature.

Should you need further assistance, please contact Samsung Customer Support directly so that we can better investigate your speed issue and assist you towards a resolution.

1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

Thank you for choosing Samsung for your memory storage needs.

- Samsung Memory Samsung

Good product

Baji Posted 3 years ago

Easy to use. I just wish it would autmatically scan my photos and upload it to the device. You can select all and ipload it bc it would take too long for the phone to download and upload it ti the ssd. Other than that great product

The Samsung T7 2 TB is good.

BC1224 Posted 1 year ago

The Samsung T7 2 TB is good. No problem but I think the price is a little high.

BC1224:

Thanks for choosing the Samsung T7 SSD. I hope that your SSD is meeting your expectations, however, we are always here to help should you have any questions or concerns about this product.

You can contact Samsung Customer Support any time at:

1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/

Thanks for choosing Samsung for your memory storage needs!

- Samsung Memory Samsung

Expensive Storage

Leroy Posted 3 years ago

A nice storage option, however expensive. Gets hot when moving large amounts of data.

Posted 3 years ago

Leroy:

We value your feedback regarding heat concerns of your T7 SSD.

The advanced thermal solution uses ePCM technology and Dynamic Thermal Guard to withstand and control heat, so the Portable SSD stays at an optimal temperature even at fast speeds.

To better address your heat concerns, please contact Samsung Customer Support Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/

Thanks for purchasing the Samsung T7 SSD for your memory storage needs.

- Samsung Memory Samsung

It's alright

Nunya Posted 2 years ago

Faster products exist for similar cost in a smaller form factor. But if you need storage in a pinch this still works great.

Customer Ratings & Reviews