Customer Ratings & Reviews

This is the best robot vacuum that i have ever owned. I have 4 cats and it gets in the carpet pretty deep and i love that i can set it to where it will turn on, we named it sharkie and my cats are very curious by it and watching it every time it vacuums.

We've had a Roomba for years and recently upgraded to the Shark Matrix, which we affectionately named Sharkira. And Sharkira is awesome! First time cleaning took about 90 minutes - about 1000 sq ft on the first floor of our condo. Living room, dining room, kitchen, bathroom. Sharkira gets more and more efficient each cleaning and has settled into about an hour after learning the area. And we have a schedule so we just set it, and forget it. I'm getting another one to put in the basement.

I love this vacuum. Maps out my house. I Barely need to clean it compared to the older models. Great when it is on sale.

Very easy to use and set up, good product especially for the price

Easy to set up. Maps out the whole house. And does specific rooms if you want it to, the extra help doing the floors is nice.

It's wonderful, I love it. She helps me a lot and I feel like she's my right hand.

I love how nice the vacuum cleans my hardwood floor and carpet.

This cleans very well. I only give it 4 star because it is louder than the last one I had.

We recently bought the Shark Matrix Self Empty Robot Vacuum. We got a great price as no other store or online offer could beat Best Buy's. The vacuum cleaner works really well and the self empty feature saves you quite a bit of time and effort. Easy to set up and operate. Very satisfied with this purchase.

This is a good robot vacuum. The mapping works great and it really does pick up dust and dog hair. My only issue is that when it gets stuck due to a wire or something it doesn’t send me a notification or alert.

I love this thing. We had a cheaper one given to us as a Christmas gift a few years ago and it always got stuck multiple times while cleaning, did not have many features, and didn't clean the best. Well, not this one. Rolled over thresholds, mats, and even some long fabric mats that we have in front of our doors for our dogs coming inside. It leaves my floors actually feeling clean and the mapping system in the app is fantastic. The only issues I've had is the battery not being quite big enough to clean our 1600 square foot home in one cleaning cycle and not being able to stop the cleaning cycle once it's dead and has to return to the base to charge and then finish the job. It is crazy smart though. When we first started using it the clean report would tell us how long it took to clean and the more it does it, the faster it gets. Definitely worth the money we paid for it and will buy another if it ever breaks.

It works well. I am disappointed that I cannot schedule it to vacuum a specific room only can schedule it to vacuum the entire house. You can send it to vacuum a particular room or area but not on a schedule.

Does a great job cleaning. Picks up cat hair that is not seen. Picked up tracked in grass clippings and dust. Picked up cat litter tracked outside of litter box. The self empty is a real convenience. It knows when to dock & recharge and return to cleaning where it left off.

Works great, love the auto empty. The app is good too but could use a little tweaking, maybe a few more details. But all in all this is a good product.

It works well. The waste collection tray is a nice bonus.

It’s easy to use and clean so good for husky hair. Remove every hair in the floor and no scratches in the floor

Great machine. easy to learn and set up. Gets over obstacles easily, I have a thick rug and has no problems getting off and on the rug. We also go fringes on some of our rugs and no issues. You won't regret this purchase.

So far so good. Reliable, more so than the iRobot,…for now.. I’ll revisit the review after six months or so as that’s the time the iRobot took a dump. The shark is finicky to connect to your WiFi. No spaces in PW or ssid. Had to troubleshoot for a while.

I love this product simple because it picks up way more than what a broom would but the only downside that I have also seen other people write in the reviews is that it does not always finish cleaning the house after it empties

This has been a great upgrade to my old roomba - I debated on a vaccuum mop combo, but ultimately decided the vaccuum only was all I needed and this does not disappoint. Good coverage and suction power, app is easy to navigate and I am a happy camper!