See more imagesShark - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
- Model:
- IP3251
- SKU:
- 6599390
Highly rated by customers for:
See more imagesHighly rated by customers for:
Justin Posted
We have 1 shorthair dog. This $500 vacuum has all the bells and whistles but constantly clogs due to poor design for picking up pet hair. What good are the lights, the master dust bin, all the modes....if it cannot pick up some dog hair?
Posted
Hi Justin,
Thank you for your honest feedback. We're sorry to hear that the vacuum isn’t performing well with pet hair, especially given its premium features. We understand how frustrating it is when a product doesn’t meet expectations in a key area like pet hair pickup. Your input is incredibly valuable, and we’ll be sure to share it with our product team. If you’re open to it, our Customer Service team at 1-855-427-5127 would love to help troubleshoot or recommend a model better suited for pet owners.
Kind Regards,
Shark Clean.
Doug6925 Posted
Brush roller burned up and melted, a lot of money and dod not last
Posted
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that the brush-roll has melted. Please reach out to our team by phone at 1-855-427-5127, so we can look into this further.
Kind regards,
Shark Clean
Derek Posted
We were due for a new vacuum cleaner and decided it was time to upgrade to one of the more expensive models with more options. This one is not it! The power detect mode is annoying and very loud when on the high suction setting. We have mainly hard surfaced floors with area rugs for accent and this does not do well on the rugs. While trying to use the attachments it would act like it was overheating and shut itself down after about 10 seconds. The one function that I did like was the auto-empty system, as it was very convenient. Returned it to the store and went back to the more economical and more basic design.
Posted
Hello Derek, thank you for sharing your experience. We’re sorry to hear this Power Detect vacuum didn’t meet your expectations, especially with the loud suction changes, difficulty on area rugs, and the unit shutting off when using attachments. That definitely isn’t the performance we want for our customers. We’re glad the auto‑empty feature worked well for you, though. We appreciate you giving it a try, and if you ever need help choosing a model better suited for mixed floors and quieter operation, we’re here to help anytime. Feel free to contact our customer support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind Regards, Shark Clean
GScar Posted
I bought this in lieu of purchasing another Dyson, as I wanted something cordless. I have dogs, and I have to vacuum every day to keep my house clean. I thought that the brushes on this would also help with dust, and since it was a bit cheaper than the Dyson it seemed like a win/win. I've been using this daily for about three months now, and every time I use it, I want to take it outside and destroy it with a bat. The engineers who designed this machine must have gotten their degrees with chatGPT. If it's on tile, it automatically goes into a lower suction mode, and doesn't pick everything up. If it's on an area rug, it goes into the highest suction mode possible, and you can't even roll it over the carpet- it sticks to the carpet to the point you can't push it forward. Dog hair and dirt will build up around the first roller, every time, and has to be cleaned out. If I use it on regular carpet, it overheats. I still have to bring out my old Dyson animal twice a week to pick up whatever this awful vacuum leaves behind, and the entire purpose was to avoid that. My Dyson is to heavy, and I have a back injury. This product has added about 30 minutes of rage to my daily routine, and I can't justify replacing it because it was $600. Avoid it at all costs.
Posted
Hi there,
Thank you for taking the time to share this detailed feedback with us. We’re truly sorry to hear about the experience you’ve had, especially given how important a reliable, easy‑to‑use vacuum is when you’re cleaning daily with pets and managing a back injury. We understand how frustrating this process must be, and it’s absolutely not the experience we want for any of our customers. We’d really appreciate the opportunity to make this right. For further assistance, please contact our Shark Customer Support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. One of our agents will be happy to look into this further and work toward a solution.
Kind regards,
Shark Clean
Balyons01 Posted
If I could give this thing 0 stars, I would. Coming from a Dyson stick vacuum to this feels like such a downgrade. Everything about it feels cheap. It doesn’t have good suction on carpet, instead it just pulls itself across it. The tiny wheels get hair wrapped around it so fast and they are very difficult to clean. The wheels leave rubber marks on the floor if they’re the least bit stuck. The motor head is constantly going back into the stop position, turning off the vacuum. It’s managed to chip 2 pieces of my flooring. The only thing that I like about this is the ability to bend the arm and the self-emptying feature. I regret buying this and I’m so disappointed with myself for missing the return window. This is the worst household purchase I’ve ever made.
Posted
Hello there,
Thank you for taking the time to share your experience with us. We're really disappointed to hear that the Shark Cordless Vacuum didn't meet your expectations. We do understand how stressful it is to experience reduced suction, poor wheel performance, and the motor head shutting off constantly. We do recognize the concerns when it chips your flooring, and this isn't the experience we want for you. We do warmly encourage you to give us a call at 1-855-427-5127, we'll confirm that your unit is performing as it should to ensure an effortless experience in your home. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. We do hope that we're able to regain your trust in our brand.
Kind regards,
Shark Clean.
wvpeachie Posted
I had to exchange the first two because neither one would clean the carpet --- leaving streaks on the carpet. The front roller had to be taken off often to clean it -- if not-- then it wouldn't clean the carpet at all. ALSO-- it didn't want to move in one direction without having to manually having to push it in that direction which was hard on my arms. The third on that I now have seems to clean and goes in any direction that I vacuum. Downfall--- the front roller still needs to be taken off and cleaned often. I really don't want this vacuum cleaner, but I have no choice---I cannot get a refund, so I'm stuck with it.
Posted
Hi there, thank you for taking the time to share your experience. We understand how frustrating it must be to go through multiple exchanges due to carpet streaking, difficulty maneuvering, and frequent roller cleaning. While we’re glad the current unit is performing better overall, we recognize how disappointing it is to still deal with ongoing maintenance, especially when you feel limited in your options. This isn’t the experience we want for our customers, and we’d like the opportunity to help. Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll do our best to review the roller issues and provide support to help improve your experience. Kind regards, Shark Clean
HarethF Posted
Powerful vacuum but the battery not working properly
Posted
Hi Hareth,
Thank you for your feedback. We’re really disappointed to hear about your experience with the PowerDetect Cordless, especially with the battery not performing as expected. This isn’t our usual standard, and we understand how frustrating this must be. Please contact our customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can make sure your unit is working as it should.
Kind Regards,
Shark Home
Tomas Posted
If you have a dog this is not the vacuum for you. Returned it once I realized the handheld attachment does not circulate like the floor attachment. Picked up virtually no pet hair from any surface other than the floor. Went with Dyson V15 instead and very pleased.
Posted
Hello Tomas,
Thank you for sharing your review. We’re truly sorry to hear that you returned your Shark PowerDetect vacuum. We understand how disappointing it can be when a vacuum doesn’t effectively pick up pet hair, especially in a home with pets, where performance truly matters. It’s frustrating when the handheld vacuum doesn’t work as well as the floor nozzle. We appreciate your honest feedback, and sincerely hope we’ll have the opportunity to restore your confidence in our brand.
Kind regards,
Shark Home
JasonN Posted
We purchased this vacuum in October 2024. We are 8 months in to owning it and it stopped working. Its less than a year old. We contacted Shark and they are sending a part, but we have to pay the shipping. It comes woth a 5 year parts and labor warranty. Nowhere in the warranty does it state that we would have to pay for shipping and they are saying we have to fix it ourselves. What happened to standing behind your product? Definitely do not recommend purchasing any shark product.
Posted
Hello Jason,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your PowerDetect. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
Kind regards,
Shark Clean
Willlifos Posted
I hate this vacuum and will be returning it. It cannot handle pet hair at all. Most of the hair gets stuck between the rollers. Some of it gets sucked to the top of the canister where it sets off the max fill line sensor. Vacuum thinks its full when it isnt. Must be emptied every 30 seconds. This is the most expensive vacuum I have ever purchased and by far the worst. I hate this piece of …
Posted
Hello Will,
Thank you for taking the time to leave a review.
We sincerely apologize that the performance of your PowerDetect hasn't met our usual high standards. Please feel free to contact our team by phone at 1-855-427-5127; we would be delighted to assist you with this issue.
Kind regards,
Shark Clean
Craigmase Posted
Awful. The suction changes based on what it thinks the dirt situation is and it is awful. Horrible suction, it changes speeds and suction power up and down and it needs to just run at full speed or at least have settings to choose full speed. Wont pick up anything along baseboards and is just overall not good.
Posted
Hi there,
Thank you for taking the time to share your experience. We're sorry to hear that the suction and performance haven't met your expectations. The adaptive suction feature is designed to adjust based on the cleaning environment, but we understand that this may not suit every user’s needs. We'd like to help resolve this, please reach out to our support team at 1-855-427-5127 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, so they can assist you further and explore possible options.
Kind Regards,
Shark Clean.
LisaG Posted
Very disappointed with this purchase. Thought spending a little more for a vacuum would give me quality but this cordless Shark vacuum is not the case. It is not powerful at all and is very clumsy to use. Wish I could return it
Posted
Hi Lisa,
Thank you for taking the time to share your experience with the Shark PowerDetect Clean & Empty Cordless Stick Vacuum. We're sorry to hear that the vacuum didn’t meet your expectations in terms of power and ease of use, especially after investing in a higher-end model.
We appreciate your honest feedback, and it will be shared with our product team as we continue working to improve performance and design. If you'd like to explore support options or alternative models that may better suit your needs, please don't hesitate to reach out to us at 1-855-427-5127.
Kind regards,
Shark Clean
Sunrise166 Posted
U had this foe ine ninth the vaxxun does bot oixk uo the inly thibg wirjung is tve hans held it dies not pixk uo and recwrse ot leavez a mess
Posted
Hello, thank you for sharing your feedback. We’re sorry to hear about your experience with the Shark IP3251. It’s concerning to learn that after just a month of use, the vacuum isn’t performing well, leaving a mess, and only the handheld portion appears to be functioning. This is not the kind of experience we strive to provide, and we can only imagine how frustrating this must be for you. We’re committed to assisting you with this issue. Please reach out to our customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We’ve taken note of your concerns and will take the necessary steps to resolve this matter. Best regards, Shark Clean NA
Kjam Posted
This product is only good on hardwood or tile floors. Won't go forward without extreme force on any type of carpet. I would not even recommend this for area rugs. Disappointing when though i love all of my previous shark products.
Posted
Hi Kjam,
Thank you for sharing your experience with the Shark PowerDetect Clean & Empty Cordless Stick Vacuum. We’re sorry to hear that it’s difficult to push on carpet and hasn’t met your expectations for area rugs. We understand how important it is for a vacuum to work seamlessly across different surfaces, especially if you’ve had great experiences with other Shark products in the past.
For better maneuverability on carpets, we recommend checking if the vacuum is set to the appropriate floor mode and ensuring the brush roll is free of debris. If the issue persists, our team would be happy to troubleshoot or explore other Shark models that may better suit your needs.
Please reach out to us at 1-855-427-5127, and we’d be glad to assist.
Kind regards,
Shark Clean
BushraB Posted
It has very small openings in rod inside, kids snacks sticks an and doesn’t move, will be returning because it stops working then
Posted
Hi there,
Thank you for sharing your feedback. We’re sorry to hear that the PowerDetect didn’t meet your expectations. We appreciate you taking the time to share your experience and hope you’ll consider Shark again in the future.
Kind regards,
Shark Clean NA
EdW1 Posted
Cumbersome to put together. Worse it does not allow vacuum without roller brush on sensitive rugs as sales person said it would. Returned within 1 hour.
Posted
Hello, thank you for your review. You mentioned that the Shark IP3251 was cumbersome to assemble and, more importantly, that it did not allow vacuuming without the roller brush on sensitive rugs, contrary to what was communicated by the salesperson. We’re sorry to hear that you had to return it within just an hour of purchase. This is certainly not the experience we want Shark/Ninja customers to have, and we regret that the product did not meet your expectations. We hope the return process at the retailer went smoothly, and we sincerely hope your next experience with a Shark product is a much better one. Feedback like yours is incredibly valuable, as it helps us improve and better serve you and others in the future. Thank you for taking the time to share your concerns. Your sentiments will be passed along to the appropriate teams. Kind regards, Shark Clean
gabby Posted
We have 3 labs, this vacuum is absolutely horrible. It does not do well with lots of dog hair and the dog hair gets trapped in the roller all the time. I have it and wish I wouldn't have spent $500 on it
Posted
Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
KeilaC Posted
It doesn’t charge well and even though is fast it’s kinda heavy
Posted
Hello Kelia, and thank you for your review. We’re disappointed to hear about your experience with the Shark SV2002. You mentioned that while it’s fast, it feels heavy and doesn’t charge well, which can understandably affect your overall satisfaction. Please contact our customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean
CarlosCR Posted
The suction on these thinsg is terrible. The worst $600 of my life.
Posted
Hi Carlos,
Thank you for taking the time to share your feedback on the Shark PowerDetect Clean & Empty Cordless Stick Vacuum. We're very sorry to hear that the suction performance hasn’t lived up to expectations, especially given the investment. That’s certainly not the experience we want you to have.
We’d appreciate the opportunity to troubleshoot and ensure the vacuum is functioning as intended. Please contact our Customer Support team at 1-855-427-5127 so we can assist further and help determine the best next steps for you.
Kind regards,
Shark Clean
AaronG Posted
You might get through 1000sqft before you have to charge it another 3.5 hours. Not worth the price.
Posted
Hello Aaron,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't completely happy with your Shark Cordless Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean