See more imagesShokz - OpenFit 2+ Open-Ear True Wireless Bluetooth Earbuds - Black
- Model:
- T921-ST-BK-US
- SKU:
- 6643280
Highly rated by customers for:
See more imagesHighly rated by customers for:
ExpressCheckCashingInJSW Posted
Pretty nice fit and ear stress. It is great for music listening however to get a call or hugn a call there has been time where if you don't have your phone handy or simply unable to this of botton won't work and you will miss that. And just forget about getting an incomeing call while in one it won't do it.
Posted
Hi there- Shokz here! We're sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenFit 2 +. The Shokz app also allows for customizing the touch sensors. If these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
NicoleO Posted
Product is great! Customer service was unbelievably horrible. FYI- if you buy this product on the Shokz website, premium is large, mini is small. When you buy them at this store, they are two separate SKUs and items. I bought my husband the minis at a Christmas sale. They didn’t fit right. He took them back in to the store to exchange for the larger size a couple of days after Christmas. He was told that because they are different SKU numbers, he couldn’t exchange it. So he returned them and tried to buy the larger size for the price they were at Christmas. He was told they could only honor the price if they were the same item, but because they are in the Best Buy system incorrectly, they wouldn’t honor the sale. They also couldn’t return the ones to him that he returned for the exchange. So his one Christmas present that I saved for was gone, he got no replacement, and the store manager was absolutely RUDE. He left upset and embarrassed, since she treated him like he was stupid for “not understanding,” even though he was trying to explain that pro premium and pro mini were only size differences- nothing else is different. He left and called Best Buy customer support and was told it would have been simple for the manager to override and that she should have just done it, but they couldn’t on the phone. Now is has nothing, doesn’t want to go in his favorite store, and we both have a bad taste in our mouth. My advice: the Openrun Pros are totally worth it and awesome- but DO NOT buy them at Best Buy until they fix the issue with the SKU numbers. We will be purchasing these again, when they go on sale again- probably from somewhere else.
This review is from Shokz - OpenRun Pro Mini Premium Bone Conduction Open-Ear Sport Headphones - Black
Posted
Hi Nicole- Shokz here! We're very sorry to hear this has been your experience. Please reach out to our Customer Happiness Team if there's anything we can assist you with. Thanks!
AIKO Posted
Well. This is the 3rd pair that stopped working. They will not charge or work in any way. I hesitate to buy another. But I work at stadiums where it can be very loud sometimes. In order to here instructions and ask ? These have been wonderful. Bu at 100. 00 each IDK?
This review is from Shokz - OpenRun Pro Mini Premium Bone Conduction Open-Ear Sport Headphones - Black
Posted
Hello -Shokz here! We're sorry to hear your OpenRun Pro are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. Thank you!
Kloid Posted
Started intermittent connection problems after 2 months. After 4 months left side won’t charge. Right side won’t connect. Tried all internet fixes including YouTube videos. Same result on all 4 iDevices. Blu-tooth headphones from Bose, Sony, and others working perfectly for years.
This review is from Shokz - OpenFit 2+ Open-Ear True Wireless Bluetooth Earbuds - Stone Blue
Posted
Hi there- Shokz here! We're sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenFit 2+. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns green.* Thank you!
JustJoe Posted
Bought for small ear user. Within 2 days the left earpiece stopped working. They did stay on the ears. We took them back and bought AirPods. Best Buy was very helpful.
This review is from Shokz - OpenFit 2+ Open-Ear True Wireless Bluetooth Earbuds - Stone Blue
KelvinB Posted
I wish i can get my money back but i waited to long to do so the quality is great but when on calls people can't hear you i spent to much money on something i can't use
Posted
Hi there- Shokz here! We're very sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenFit 2+.
We then ask that you reset your Shokz. To factory reset your Shokz OpenFit 2+ earbuds, place both earbuds into the charging case and leave the lid open. Press and hold the button inside the case for about 15 seconds, until the indicator light flashes orange or red/green, indicating the reset is complete and pairing mode is active.
If the issue persists, we have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
Wave Posted
The sound quality is very good, my issue was the product staying on my small ears.
Posted
Hi there- Shokz here! We're sorry to hear you're not completely satisfied with the fit of your OpenFit 2+. We kindly ask that you reach out to BestBuy Customer service directly to learn of their return policy, if you decide these are not a good fit for you. Thank you!
ExpressCheckCashingInJSW Posted
I have encounter a lot of trouble to receive an incomin call or to hugn up a call the botton does not work at times.
This review is from Shokz - OpenFit 2+ Open-Ear True Wireless Bluetooth Earbuds - Stone Blue
Posted
Hi there- Shokz here! We're sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenFit 2 +. The Shokz app also allows for customizing the touch sensors. If these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
Vancyn Posted
Unfortunately not for me you cannot use voice commands unless your phone is right next to you. I’m spoiled by my beats. I wanted an open ear bud but this is not user friendly. I wish beats made one like this.
Posted
Hello- Shokz here! To have voice commands or assistants (Siri/Google Assistant) read information through your Shokz OpenFit 2+, activate the assistant by long-pressing the touch area on either earbud, then give your voice command. Ensure the voice assistant is enabled within the Shokz App gesture settings and that your phone's accessibility/text-to-speech settings are configured to read notifications aloud. Please reach out to our Customer Happiness Team if you have any questions. Thank you!
MelodyP Posted
They hurt the back of my ears and don't fit well in the ears. They are constantly falling off. I wish i would have saved the receipt to return them
Posted
Hi there- Shokz here! We're very sorry to hear this has been your experience. To achieve a better fit with Shokz OpenFit 2+ earbuds, position them with the hook over the top of your ear and rotate the speaker core backward into the bowl of your ear. The flexible ear hook should curl naturally behind the ear, while the transducer sits comfortably just outside the ear canal, allowing for stability without pressure. Please reach out to our Customer Happiness Team if you have any questions. Thank you!
JoseP Posted
They don't fit the shape of the ear; when I go out for a run or exercise, they fall off, so I'm not very happy with the purchase!
Posted
Hello- Shokz here! We're very sorry to hear this has been your experience. To achieve a better, more secure, and comfortable fit with OpenFit 2+ earbuds, position them by placing the hook over your ear, aligning it with the rim, and rotating it backward until the speaker sits snugly near the ear canal.If you find these are not a good fit for you, we kindly ask that you reach out to BestBuy's Customer Service directly to learn of their return policy. Thank you!
Bestcoverever Posted
Only used them for a couple of day. Was unable to turn it off, so I returned them. Very unsatisfied with product
This review is from Shokz - OpenFit 2+ Open-Ear True Wireless Bluetooth Earbuds - Stone Blue
Posted
Hi there-Shokz here! We're very sorry to hear this has been your experience. To turn off the Shokz OpenFit 2+ earbuds, place both earbuds back into the charging case and close the lid, which automatically powers them down and initiates charging. If not in the case, they will enter a low-power standby mode after 3 minutes of disconnection and turn off automatically after 4 hours. Please reach out to our Customer Happiness Team if you have any questions. Thanks!
CharlesW Posted
Sound was good but if your anywhere around noise u cant hear the headphone. If your job is driving or in a office they are great
This review is from Shokz - OpenRun Pro Mini Premium Bone Conduction Open-Ear Sport Headphones - Black
JoseR Posted
These headphones are so overpriced that they just put whoever set the price in jail. The sound is ok at best and the fit sucks.
Posted
Hello- Shokz here! We're very sorry to hear this has been your experience. We highly recommend upgrading to the latest firmware version via the Shokz app for the best experience with your OpenFit 2+. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you.
YesDel Posted
These are great if you’d like to just listen to music and be aware of what’s going on around you. Not the best for quiet places or for conference calls.
This review is from Shokz - OpenRun Pro Mini Premium Bone Conduction Open-Ear Sport Headphones - Black
JolondaH Posted
I am not able to pair to two cell phones only one.
This review is from Shokz - OpenFit 2+ Open-Ear True Wireless Bluetooth Earbuds - Stone Blue
Posted
Hello- Shokz here! To setup multipoint pairing on Shokz OpenFit 2+ earbuds, please update the Shokz app and firmware, connect to the first device, then enable "MultiPoint Pairing" in the app settings to connect a second device. Place buds in the case and hold the button for 3 seconds to enter pairing mode. Please reach out to our Customer Happiness Team if you have any questions. Thank you!
WarriorGoddess Posted
When I first got the Pro mini - I thought the sound was not as good as the Pro - but now I'm thinking that I was given a defective one. I purchased the mini on 3/11/2023 and it was sounding like an old 80s wired headset with a loose wire by 7/13/2023. Luckily there is 2-year warranty, but it's incredibly inconvenient that this is happening days before the trip for which they were purchased. I'm incredibly disappointed that it's only been a few months of light use. I will update and add to my review the return/exchange process through Shokz. I wasn't able to add this purchase on my Best Buy portal either even with the information being entered directly from the Best Buy receipt - so that was weird too.
This review is from Shokz - OpenRun Pro Mini Premium Bone Conduction Open-Ear Sport Headphones - Black
Posted
Hello -Shokz here! We're sorry to hear your OpenRun Pro are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. Thank you!
Josh Posted
The sample model in the store worked fine but when I opened the package the earpieces didn’t press firmly against my ears. I wore them on a bus and had them on highest volume and still couldn’t hear my music over other passengers. I got very little sound unless I physically pressed them against my head, which isn’t an option. They’re not adjustable so there’s nothing to do but return them.
This review is from Shokz - OpenRun Pro Mini Premium Bone Conduction Open-Ear Sport Headphones - Black
Eddie Posted
Not loud enough, the technology is cool, but still a lot of improvements needed
This review is from Shokz - OpenRun Pro Mini Premium Bone Conduction Open-Ear Sport Headphones - Black
Posted
Hi Eddie- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks!
MarkB Posted
Don't fill well with big ears not much can be done
Posted
Hi Mark- Shokz here! We're sorry to hear you're not completely satisfied with the fit of your Shokz. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!