Customer Ratings & Reviews

Not as good as the Bose 700 sub. I only kept this item for a day and got rid of it the next. I replaced the whole sonos system by going with Bose. The most sub would shake my house while the sons lacks base.

The item has a crack at the top. Attaching the picture. Not sure if it was shipped in the same state by Sonos or cracked at Best Buy center.

September 2024- Good bass but could be louder (not a deal breaker though). The app is the deal breaker however. It’s buggy and unreliable. The new update (to fix the issue) actually made it worse! They also removed a lot of functionality! Why???? There is no physical remote, therefore you’re stuck with a very expensive unreliable sound system. The CEO actually sent out a communication apologizing their app and service was unacceptable and it would be fixed. It’s worse. Please please someone fix this!

Buyer beware!! I received a used item instead of a new item. The device was already paired with another system. Aside from getting a used item. The sound is great! i love how you're able to pair it wirelessly.

Not as advertised. Sound is good but the app is frustrating to say the least. The geek squad couldn’t get the app to recognize the system. Had to call Sonos customer support. An hour later, the got it to connect. All good for about an hour then the app lost the connection so had to redo the set up process. It connects, then looses the connections. Close the app and then it comes back. A few hours later, nothing. It’s random. Also, cant get Apple Music app to load sync with Sonos app.

Sonos management has lost touch with the people that use their product. The latest app update has disabled many features that made people buy Sonos products in the first place. Please ensure you understand the latest app features before purchasing. Sound wise, I like the Gen3 Sub. Just wish I could still use my system as I used to until the new app update. It is priced on the high side as well.

I really wanted to like this subwoofer but it constantly keeps disconnecting from my Sonos speakers. When I called tech support they weren't able to help me resolve my issue. If you want a sound system that sounds great and is reliable I wouldn't recommend the Sonos brand.

New to the Sonos Ecosystem. Bought the Arc Soundbar and have had nothing but problems right out of the box. Also, the sound is so awful, flat, tinny, no bass, no mids, & underwhelming. Bought the Sub and hoped for improvement. Sub would pair with the Arc but NO SOUND would come out. ZERO help from Sonos, even tried to reach them on Twitter with no response. Combed through Reddit/Sonos forums for days for solutions but couldn't find a fix. Their own responses repeatedly just told people to send a diagnostic and then to phone Sonos (where you will be on hold for an hour only to have a non-tech tech tell you they don't know how to fix the problem). What a waste of time and infuriating to read that stupid scripted response over and over. What I did see though is that the issue with both the Arc and Sub is WIDESPREAD, KNOWN, and UNRESOLVED. I cannot believe this company completely lacks support, especially at this very expensive price point. Returned the Sub and about to return the Arc but testing with a pair of Ones first. The only reason I went with Sonos is because I am heavily invested in Apple iOS and supposably they play well together. So so so disappointed!! Spent a TON of money and these issues took and are taking up so much of my time not to mention taking ALL of the fun out of getting a new set up. No one wants to pay Rolex prices to end up with a Timex. Ridiculous. Whoever is running this company should be fired.

I have 12 sonoa products, purchased over several years. Most recently the sub woofer and pair of 300s, purchased as part of arc surround. Over the last few months the system has disintegrated. Products disappear from the group and can’t be put back together. So my sub is a large lump behind my couch. These problems are well known and acknowledged but not fixed by sonos. If you are looking at buying a speaker or two, I don’t see a problem with buying sonos. If you are looking for a system, don’t- the “4.9” average review you see here does not reflect the reality a few months down the road

Dont really know because the sounds keeps going off. It sounds good when it is working

I love the product, however, Best Buy, their call-center and their delivery system is atrocious. I spent many many hours on the phone trying to get my deliveries. What was supposed to be same day or next day delivery ended up being over a week and 14 separate deliveries instead of one large delivery. There is no way to contact the store directly, and call center overseas is worthless. Once I finally spoke to someone of Authority their idea of compensating me was a $50 gift card.

The Sonos Sub will not connect to my Sonos system. Numerous attempts were made with the app and each time I get a message that it can not connect. I have the Total Membership with Best Buy in which I am supposed to get 24/7 support. After being transferred 4 times having to give my information and explanation of the problem each time, I was told that a Geek Squad appointment which I would have to pay for could be set up. No attempt was even made for actual "Tech Support" which I am paying for. I am extremely disappointed in Sonos and even more disappointed in Best Buy for a deceptive paid membership.

We were told there’s nothing better than Sonos. But the system is too finicky especially on a Mesh or EXT in home router network. Could not get the Gen3 Sub to connect to the Arc. Our tech spent three hours trying to no avail. Rear speaker kit never worked either. Everything was out of phase with the Arc. If you check the chat rooms and tech blogs, these problems are all too common for a system that costs this much money. Went with top of the line LG Dolby Atmos instead.

The product itself is good, but it does not connect to existing Sonos ARC in smart houses which have Ruckus included in their Wi-Fi network. This is a well-known issue Sonos management has been aware of for years. Yet, Sonos is mum about it and never mentions this issue in the Sub's Manuals and brochures. Because of Sub's incompatibility with Ruckus, I had to return it after weeks of communications with Sonos customer suport. Only Sonos should be blamed for this unfortunate experience. Sonos technical support was unable to offer satisfactory solution.

Not worth worth the money I don’t think my subwoofer worked for a year

Be very careful and do your homework before buying into the Sonos platform. It is very sensitive and requires expertise to get it to work seamlessly. Using the WiFi to connect and integrate devices into your system is VERY difficult. Directly connecting devices, like Sound Bars vis HDMI, are fairly easy. I bought the Subwoofer and it didn't connect. It got closer each time I started the process over, but in the end, Sonos recommends you connect via Ethernet if having issues with Wi-Fi via your network. I read all the blogs, support material, and tried to call support but limited hours and a 40 plus minute wait time after trying to get it to work on my own for 5 hours led me to return the Sub. Not worth it for me. For $700+ it shouldn't be that sensitive/difficult to set up. In the end, I believe Sonos requires it's own 2.4GHZ network with no other devices or apps on it.

I purchased a Gen 3 Sub, Arc, and 2 ERA 300’s for a home theater and it’s been a massive mistake. It’s nernalmost one year and I have not been able to enjoy the system for more than a week without having to reboot, retune TruePlay, or adding back a speaker that went missing from the app. Sonos used to make good hardware and had always struggled with software. Save your money and time, buy anything else.

Crap. Sonos app is glitchy, never seamless, often says "no products found" even after we setup and used it. Find something else to spend your money on. Ive wasted a lot of money on this brand. Also, requires solid internet access to work, otherwise its useleas.

Sales people at BB told me this would work without the sound bar. Turns out, they were incorrect. Now I’ve had an $800 piece of equipment sitting in my living room for over a minute th collecting dust.

It was supposed to work with Sonos Soundbar but inspite of two attempts by the technicians from Geek Squad, the combo did not work. Both items had to be returned.