Customer Ratings & Reviews

Posted 7 months ago

Hello DolunP,

Thank you for considering Sony products.

We sincerely apologize for the issues you’ve experienced with the WFC710N earbuds. While we're glad to hear that you enjoy the sound quality, we understand the difficulties you've encountered with the touch controls and sensor sensitivity. Your detailed insights are invaluable and will be shared with our Sony team as we continuously work to enhance the user experience.

For your convenience, please feel free to explore this helpful guide on optimizing the touch sensor functions and troubleshooting common issues:
https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001827238.html?search=sensor

If you need further assistance, please don’t hesitate to reach out to our support team at:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you again for helping us improve.

Best regards,
-Fred

Posted 5 months ago

Hello Echoserenade,

Thank you for considering Sony products.

We sincerely apologize for the frustration and inconvenience you have experienced with your WFC710N earbuds. Your experience is important to us, and we want to help improve it. To address the issues you mentioned, we recommend the following steps:

Firmware Update to Version 1.0.5: Installing the latest software can enhance performance and functionality. Detailed instructions are available here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c710n/software/00369643

Reset the Headset: This clears temporary bugs without deleting pairing information. Instructions can be found here:
https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html

Initialize (Factory Reset): If resetting doesn’t resolve the problem, a full factory reset may help. Please note this will erase all pairing data. Instructions are here:
https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html

If the issues persist after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We appreciate your patience and hope to help resolve this promptly.

Best regards,
-Fred

Posted 6 months ago

Hello Ohio,

Thank you for considering Sony products.

We sincerely apologize for the difficulties you’ve experienced with the WFC710N earbuds, specifically regarding the touch controls, app customization, and the audio interruptions after limited use. We encourage you to contact our support team so we can gather more details and provide personalized assistance You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Additionally, you may find the troubleshooting steps at this link helpful: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001825813.html.

Best regards,
-Fred

Posted 1 month ago

Hello JessM,

Thank you for considering Sony products.

We apologize for the inconvenience you have experienced with the WFC710N earbuds, especially regarding the battery life issue and the repeated notifications about the case battery being low despite charging overnight. We understand how frustrating this can be.

To help resolve this, we recommend following these steps:

Firmware Update to Version 1.0.5: Please install the latest software to improve performance and functionality. Detailed instructions are available here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c710n/software/00369643.

Reset the Headset: This clears temporary bugs without deleting pairing information. Instructions can be found here: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html.

Initialize (Factory Reset): If resetting does not resolve the issue, this will fully restore the headset settings (note that this deletes all pairing information). Instructions are available here: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html.

If the issue persists after these steps, please contact our dedicated support team for further assistance. You can find contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

We want to get this resolved for you.

Best regards,
-Fred

Posted 6 months ago

Hi Juniorlolzz,

Thank you for sharing your honest feedback with us. We’re sorry to hear that the Sony WF-C710N wasn't the right fit for you regarding the case feel and the connection process.

We truly value these details, as they help us understand how our users interact with our products and apps. Please be assured that we will share your comments about the noise cancellation and the pairing experience with our team for their review.

We are glad to hear you found a solution that works well for your daily routine. Thank you again for giving Sony a try!

Regards,
Dominick

Posted 10 months ago

Hi JoseZ, thank you for your review.

We are so sorry to hear you're not fully satisfied with your WF-C710N headphones. This is not the experience we aim to deliver.

We understand your feedback regarding the fit and weight, as comfort can be a very personal preference. We also apologize for your disappointment with the battery life and the ANC performance. For the noise canceling, we recommend checking the Sony | Headphones Connect app to ensure the feature is active and not set to Ambient Sound Mode.

We want to help you get the best experience possible. If you continue to have issues with the battery or ANC, we suggest getting in touch with our product support team. They can provide troubleshooting tips and further assistance. You can find contact options at the link below:

https://us.esupport.sony.com/support/s/support-contact?category=headphones

Thank you again for your valuable feedback, including your comments on the price. We will be sure to share it with our product development team.

Best regards,
Gus, Sony North America Customer Support

Posted 2 weeks ago

Hi REBECCAR,

Thank you for sharing your feedback, and we are truly sorry to hear that you are experiencing unstable and patchy Bluetooth connection issues with your WF-C710N headphones.

We want to help resolve this so you can enjoy uninterrupted audio. We recommend trying the following troubleshooting steps to help stabilize your wireless connection:

1- Restart the Headset: Place both headset units back into the charging, then press and hold the reset button on the back of the charging case for about 20 seconds or more. The indicator on the charging case turns off and the headset will be reset.

2- Update the Software: Ensure your headphones are running the latest firmware version. You can check for updates by downloading the Sony Sound Connect app on your smartphone, connecting your headphones, and following any on-screen prompts for available software updates. Keeping the software current resolves known bugs and improves connectivity.

3- Set to Priority on Stable Connection: Open the Sony Sound Connect app, navigate to the sound settings, and switch the Bluetooth Connection Quality from "Priority on Sound Quality" to "Priority on Stable Connection." This adjusts the audio streaming codec to heavily reduce drops and interference, especially in crowded wireless environments.

If you have tried these steps and the connection remains patchy, our best recommendation is to reach out directly to our dedicated technical support team for further assistance at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony!

Best regards,
Dominick

Posted 2 months ago

Hello JAKEG,

Thank you for considering Sony products.

We’re truly sorry to hear about your experience with the WFC710N and regret that it led to this frustration. We would like to understand more about the issues you encountered so we can work on improving your experience. Please feel free to reach out to us directly for assistance at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. We are here to help.

Best regards,
-Fred

Posted 1 month ago

Hi Mouse,

We are sorry to hear about the fitment issues and the charging difficulties you're experiencing with your earbuds. To resolve the charging and fitment concerns, please try the following:

Clean the charging contacts on both the earbuds and the case using a soft, dry cloth or a cotton swab with a small amount of rubbing alcohol to ensure a secure connection.

Reset the earbuds by placing them in the case and following the specific button-hold sequence outlined in the manual to recalibrate the battery software.

Switch to a different ear tip size included in the box; a more secure seal will prevent the buds from falling out and improve noise cancellation.

For detailed troubleshooting steps and battery care tips, please visit our official support page: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c710n

Thanks for choosing Sony.

Best regards,
Eliab

Posted 6 months ago

Hi DustinLee,

We are sorry to hear about the issue you are experiencing with your WF-C710N headphones constantly switching between Noise Cancelling and Ambient Sound. We understand this is frustrating, especially after adjusting the settings.

This behavior can often be resolved with a simple reset or update. Please try the following steps:

1. Check for Updates: Ensure your headphones are running the latest software by connecting them to the Sony Headphones Connect app on your phone.

2. Reset the Headphones: If the issue continues, please try resetting the headphones following this guide:

3. Initialize (Factory Settings): If the reset does not help, please try initializing the headphones to restore their factory settings using this guide: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html

If the problem persists after performing these steps, please contact our dedicated technical team for further assistance:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony!

Regards,
Dominick

Posted 5 months ago

Thank you for sharing your feedback, DavidA.

We are sorry to hear that the WF-C710N didn't meet your expectations in terms of sound and build quality. We always strive to provide a high-quality audio experience, and we appreciate your honest input as it helps us improve our future products.

While we're disappointed these weren't the right fit for you, we thank you for giving Sony a try.

Best regards,

Gus, Sony Social Media Team

Posted 1 year ago

Hi Babs,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the difficulties you experienced while trying to connect your WF-C710N earbuds to multiple devices.
We regret any inconvenience this has caused you.

We appreciate your comments regarding the sound quality and ease of use, as they are valuable to us in our ongoing efforts to improve our products.

We hope to have the opportunity to regain your trust in the future.
Thanks for considering Sony products and for your feedback.
Best regards,
Stephanie

Posted 4 months ago

Hi MelissaE,

While the design is slightly larger to accommodate our high-capacity battery and noise-canceling hardware, these earbuds are packed with features like 360 Reality Audio and DSEE™ upscaling. They are also fully compatible with Apple products via the Sony | Headphones Connect app, which allows you to customize sound and control settings on your iPhone.

Thanks for considering Sony Products.

Best regards,

Eliab

Posted 7 months ago

Thank you for sharing your feedback, Rollsroyce.

We are truly sorry to hear about the persistent and frustrating issue you are experiencing with your WF-C710N earbuds, specifically the unwanted and automatic switching between the Noise Canceling and Ambient Sound modes. We understand how disruptive this is to your listening experience, and we sincerely apologize that this flaw has led to your decision to return the product.

This kind of behavior is often caused by the Adaptive Sound Control feature being active in the Sony | Sound Connect app. When this setting is turned On, the earbuds automatically try to detect your activity (like walking or staying still) and switch the listening mode accordingly.

We would like to help you resolve this so you can enjoy the quality sound without interruption, even if you still plan to return them. To prevent the unwanted switching:

Disable Adaptive Sound Control: Open the Sony | Sound Connect app, go to the Adaptive Sound Control settings, and set it to Off.

Manual Setting: Manually set your preferred mode (Noise Canceling or Ambient Sound) within the app.

We regret that this experience has led you to lose trust in our brand, but we value your honest feedback as it is critical for us to improve the user experience and quality of our products.

Best regards, Gus, Sony Social Media Team

Posted 7 months ago

Hi Rollsroyce,

We do appreciate your time leaving us a review, and your feedback is well noted. Please be advised that if you have concerns or enquiry regarding your Sony unit,
we actually have a support line which you can contact on 1300 137669. Just give us a ring and we will be more than willing to assist you.

Kind Regards,
Your Sony Online Team

Posted 11 months ago

Hi RBAL,

We're genuinely sorry to hear about your frustrating experience with the WF-C710N earbuds, especially the difficulties with pairing, the shorter-than-advertised battery life, and the less effective ANC when used with your iPhone 15 Pro. We understand how disappointing it is when a product doesn't meet expectations.

To address these issues, we recommend trying a few troubleshooting steps: first, a simple reset of the earbuds, the instructions are listed in the link below:
https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html

Also, ensure your earbuds' software is up to date via the Sony | Headphones Connect app; and if issues persist, perform an initialization to restore factory settings. If you don't know how to do it, you can find the details here: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html

The factory reset often resolves connectivity glitches. We truly appreciate your feedback as we continuously strive to improve our products and user experience.

Thanks for considering Sony.
-Eliab

Posted 5 months ago

Hi Issy25,
Thanks for the feedback and for the review. We are truly sorry to hear that you’re dealing with an echo and low volume on your WF-C710N.

To help fix these issues, here are a few simple things you can try:

-If the earbuds don't fit snugly in your ear canal, the sound can often feel thin or "weak." We recommend trying out the different sizes of earbud tips included in the box. A better seal usually brings back the bass and volume.

-If you hear an echo (especially during calls or while walking), it might be the Ambient Sound Mode or Adaptive Sound Control in the Sony | Sound Connect app. Try turning these off or lowering the level to see if the echo disappears.

-Reset the earbuds. For detailed instructions, please refer to the following resource.
https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html

If those steps don't solve it, please contact our support team so we can look into this further for you. You can reach us through our Sony Support website: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony headphones and bringing this issue to our attention.
Warm regards,
Estefany

Posted 6 months ago

Hi Jessica,
We're so sorry to hear that your earbuds have already stopped working. We completely understand how frustrating it is when a new purchase doesn't live up to expectations, especially only a few months in.

That is definitely not the experience we want you to have with our products. We would love the chance to make this right and see how we can help.

Please reach out to our support team so we can look into your options. You can connect with them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We really appreciate you giving Sony a try and we hope we can fix this for you.
Sincerely,
Estefany

Posted 5 months ago

Hello Klwx,

Thank you for considering Sony products.

We are truly sorry to hear about the frustration caused by your WFC710N earbuds suddenly stopping charging, especially just after your return window at BestBuy. We understand how disappointing this must be, and we want to help you get back to enjoying your earbuds as quickly as possible.

To get you back to your music as quickly as possible, please try these refined troubleshooting steps:

Power Check: Ensure the case is connected to a known working power source using the original Sony USB-C cable.

Clean the Contacts: Use a soft, dry cloth (or a cotton swab) to gently clean the small charging contacts on both the earbuds and inside the case. Even invisible oils can disrupt the connection.

Initialize the headset to restore factory settings by following this guide: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html

If needed, reset the headset using the instructions here: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html

Should the issue persist after completing these steps, please note that your product is covered by Sony’s one-year limited warranty. We encourage you to contact our technical support division to initiate a formal diagnostic review or to discuss repair and replacement options.

You may access our full suite of support resources and contact channels here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred