See more imagesStacking Kit for Samsung 27" Front-Load Washers and Dryers - Gray
- Model:
- SKK-8K
- SKU:
- 6342884
Highly rated by customers for:
See more imagesHighly rated by customers for:
RebeccaS Posted
Install was sone incorrectly. The shipping bolts were not removed from the washer, the dryer fell off the washer the first and only time the washer was used. My wall is damaged! I can't speak with anyone who can speak English, and the last lady was SO rude. Its been over a week and still no one has come to repair the issue, bo compensation for the damaged wall. I Regret shopping with this company, and NEVER will again!
Posted
Dear Valued Best Buy Client,
To better assist you with installation concerns, please contact Best Buy's customer service department at (888) 237-8289. They are open 24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
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Jbird Posted
Delivery disappointment. Washer dryer delivery with mild to moderate damage
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144604720.
-Noraina
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FrustratedandAnnoyed Posted
This purchase did not have to happen. It was bc of Best Buy's failure to include this part along with the exchange of my failed washer that was originally scheduled for May 2. And bc of this failure and subsequent failures on Best Buy part, this was scheduled and rescheduled more than once inconveniencing me for about a week.
Posted
Hi FrustratedandAnnoyed,
We understand how important it is for everything to go smoothly, especially when setting up your washer and stacking kit.
To get the most up‑to‑date schedule, you can reach Best Buy at 888‑237‑8289 for assistance.
Your business means a lot to us.
Jeffrey
Samsung Care
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WashNDry Posted
This SHOULD COME with the product - having to buy it is like a tax on the product not expected but can't use it as "advertised" without the extra. The product is FINE - but don't play games with people's hard earned money
Posted
Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store.
Have a great day.
-Ernest-
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ZarinB Posted
The day that purchased this washer and dryer at the sterling store one of the team members helped me with the purchase and she added everything else without one piece which was required for installation and the day the installation team came they said that they cannot do it without that part. So they said that we will order it and schedule the installation again. At the mean time asked them to take the measurements and make sure that it fits. He got the measurements and confirmed that it will fit. So the next time another team came and they said that they are only here to deliver the kit and they cannot do the installation. The big unit was still in my living room for one week and I had to schedule another installation appointment. Geek squad and Best Buy are very unprofessional and they don’t communicate well with each other. I really had a bad experience with them in both appointments. Had to call customer support and stay on hold for up to an hour to schedule appointments.
Posted
Dear Valued Best Buy Client,
We know how you feel about your overall installation experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better should you need to follow up on the appointment. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
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AdamMarksSalon Posted
I was astonished at the price for what these brackets are. They are 2 little brasses and a couple screws and they charge 50.00 way over priced should be included in price not additional fee for total tech members would be a good idea
GEllis Posted
Poor quality plastic and hardware. If it didn't fit perfectly wouldn't use it. Instructions are unclear. Do not tighten the screws beyond just attaching and make sure to hold the brace in place while you so.
Posted
Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
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ecuadorable Posted
Everything in the internet told me that this was the right stacking kit that I needed for the appliances I was buying. To be extra sure, I asked in the Q&A section using specific serial numbers and someone names Wally answered saying yes, this part works. Layer on, someone from Samsung said that the right bracket is the model SK-HD. I searched for it and found nothing. When the delivery came, the installers told me that it was the wrong stacking kit. They were very rude and made me feel stupid. Eventually I went to the store and they were much nicer there and helped me find the right one which was SK-DH
Unacceptable Posted
Came to home at 6:30am without making communication with customer, never left message on VM @ 6am call to customer never brought product into home to use/replace current stackig kit that was not balanced. Upon Tech's decision maintenanced leg on washer and stated that it was all that was needed, ran washer with no clothes (no weight) and stated spin cycle was fixed. When tech left home ran a load of laundry (weight) and spin cycle was still and noise was continual but much louder.
Posted
Hello,
We appreciate you taking the time to share your experience, especially on your dryer issue.
On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have.
To help you with this, I am providing this link to troubleshoot your concern about the noisy and still dryer.
Noisy dryer: https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Still dryer: https://www.samsung.com/us/support/troubleshooting/TSG01001987/
In case you encounter some error codes on your here's a link to address it
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
4.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number: 1144144444
All the best.
^Ross
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Christian Posted
This is the absolute cheapest piece of trash uve ever dealt with regarding washer and dryers. Theres nothing but tiny screws that hold it in place. Which by the way, strip with the slightest force behind them. And trust me, as a career mechanic, i was not over tightening them
Posted
Hi there,
Thank you for your observation of our stacking kit. Rest assured that we are working to improve our products and services with the help of your reviews. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
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Unsatisfied Posted
3rd party company damaged doors/walls during install. It took multiple trips, and last min reschedules (for which I left, or missed work) to finally complete delivery. Months later, I have yet to hear back from their claims department. Terrible svc, no follow-up and it’s almost impossible to get through to anyone who can help. I’ll never shop w/them again, this has been a complete nightmare.
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Home Depot customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144599753.
-Noraina
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Alleyman22 Posted
Pricing is way too high for what they are. Oher cheaper ways to secure the washer.
Wayne Posted
Great addition to product. It was just what I needed.
Posted
Hello Wayne,
We appreciate you taking the time to leave us a review on your Stacking Kit for Samsung 27" Front-Load Washers and Dryers. You made an excellent choice for your home and we are pleased to hear how happy you are!
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144598646.
-Noraina
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Hoyt Posted
very disappointed in this kit. This kit was the option given on the website for the washer/dryer set i purchased. It came with two sets of brackets to choose from depending on your model. Neither set of brackets fit. Fortunately, i was able to make one set work by drilling new holes in the brackets. System works well now that the problem was fixed.
KatherineF Posted
The service at best buy , I can truly say I have never in 70 years I have never and will never buy anything again from this company, service awful and they really don’t care at all, from corporate to store employees
Posted
Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
John Posted
WORSE CUSTOMER SERVICE EXPERIENCE EVER! nothing against the product but rethink before buying appliance at BestBuy to say bad installation is a positive. THE WORSE CUSTOMER SERVICE EXPERIENCE EVER!!! returned EVERYTHING! going to Home Depot to give them my business.
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144601848.
-Noraina
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Horrible Posted
Never came back to connect. Horrible customer service from Best Buy. Do not take yourself thru this horrific process. Had to return all a myself after over 1 1/2 months of waiting to connect. Still nothing not even an apology.
MarylouK Posted
They never brought them. Our new dryer was never installed by Best Buy, because the men forgot to bring stacking kit
Posted
Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
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AprillS Posted
Absolutely horrible service and customer service and delivery. Will never buy from here again.
Posted
Dear Bestbuy clients,
We understand your disappointment about the experience you had. Let us help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
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MissingScrews Posted
I brought the kit for my washer and dryer stackable kit but it was missing all the screws. It has a small rip opening. The Sale rep did not even check to see if everything was in the box. He just hand it to me.