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BestBuyer Posted
The manufacturer (Samsung) should include this item in their washers & dryers!! When ordering the matching washer & dryer, we assumed that it was included because nowhere on the Best Buy website did it list it as an optional item for the appliance. Luckily, after reviewing and searching the website ad nauseum to confirm, we spoke with an extremely knowledgeable customer service rep who provided us with the Item # to add to the order. But for the info obtained from the rep, installation would NOT have gone smoothly and it would have required the installers to return a 2nd time to install the stacking kit and the dryer on top of the washer When appliances can be stacked, there needs to be information about stacking kits otherwise installation will be messed up if the stacking kit part is not included in the delivery. Gave it 2 stars because of the issues with the website and lack of reference to a stacking kit. The item itself is good quality.
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144597982.
-Noraina
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
TatianaR Posted
This part is missing, they send me an open box. The installation people coming three times and don’t resolve the problem.
Posted
Dear Valued Best Buy Client,
We understand how you feel about your installation experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Kasey Posted
The stacking kit for my Samsung Washer and Dryer connects only in the back, so it causes the dryer to sit further back than the washer. It just makes it not even on top of each other.
BORI69 Posted
This kit doesnt work for my home setup as it places the dryer too far behind the washer and we just dont like the view of it. Also separation in height between washes and dryer is about 2"-3" so no good for us...
Posted
Hi BORI69,
Thank you for bringing this to our attention.
The experience is not what we expect from our customers.
The Samsung SKK-8K Laundry Stacking Kit is compatible with most Samsung 27" wide front load washers and dryers and saves you space in your home. To utilize your limited laundry space efficiently, you can use the stacking kit to fasten and organize your units with the dryer on top of the washer.
In case you need further assistance please reach us with the following options so that we can further assist you with more options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number:
1144272037
^Ross
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Bert Posted
Leaves a big unsightly gap on the fro of the machine. Wish there was a shim that covered the gap.
Posted
Hi there,
Congratulations on your new Stacking feature. I am sure that this works well with your space and frees up some too hopefully depending on your laundry room. We welcome you to our family and thank you for choosing Samsung. ^Brad
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung"
style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>
RIHS Posted
They are almost $300 because of those charges. Hope they will relize that.
Posted
Hi RIHS,
Thank you for reaching out and we hope you are in good health. We understand that with the current pandemic situation, we have to tighten our belts. We try to save on each purchase that we have, so much so, with laundry accessories.
I have checked the price of our stacking kit for Samsung 27" Front-Load Washers and Dryers and the average price range for them is $39.99.
Please click on the link below to route you over to the Samsung page related to the Stacking kit.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/skk-8k---stacking-kit-for-samsung-27-in--wide-front-load-laundry-pairs-skk-8k/#benefits
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144196631
Leo
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Mo46214 Posted
This is part of a washer dryer set that I purchased. I would have rather not stacked the units.
Posted
We greatly appreciate your feedback! ^Ty <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>