Customer Ratings & Reviews

It's ok.... Considering the OLED switch 1 has a better display... Better battery life... a broader game catalog... Also, why does Nintendo keep bothering with plastic cartridges? Sold In a plastic booklet, wrapped in plastic cellophane. So much plastic!! It's the era of REDUCE REUSE REPURPOSE AND RECYCLE. on that note. The joy cons feel flimsy and cheap. The display is subpar. The price is way too high.... Games are expensive too. Not very happy with this purchase.

This review is for the console only since best buy did a good job on delivering the switch on time. I got it the day it was released. Right now my switch is unusable i honestly dont know what happened it just randomly turned off while i was playing it and when it turned back on i couldn't get the joycons to reconnect. No matter what i tried they wont coknect i tried everything. I ultimately factory reset it but still nothing. I dont know how to fix.

I give the item one star, because the Switch 2 with Mario Kart was not the item that was sent to me. I was sent the basic Switch 2 system, but was still charged the same price as the Mario Kart edition. I also had to spend extra for the Mario Kart game through the Nintendo store, due to the circumstances I was in I was unable to send the console back or wait even more days for one to come. The roadies had already sent part of my order to another address so I did not trust it after this experience.

This company is the worse conpany on earth they shipped out my console i recieved 5 different shippments from 5 different shippers my sons console was stolen reps tried to send me iut 1 got delayed to the 23rd chose to lick up at stock jus canceled on me i recommend nobody do buissness here amazon is more legit so much for the customers always right

Did not arrive on release day. Fine product otherwise but best buy us behind the competition on shipping stuff

Doesn’t turn on. I paid five hundred dollars for a broken ahh switch..?

This console should have been called the Switch Pro pr something (if it had an OLED display). It looks and feels the same, it is just an updated Switch, nothing more. There are also no 1st party games for it besides Mario Kart and DK Bananza which don’t quite cut it if you ask me and thousands of people. This was honestly a waste of money but I will keep it in my collection just like I kept the Wii U. Which brings me to the point that this console is another Wii U like failure. The Switch 2 should have sold for $350 tops, it isn’t worth anything above that. The experience is so poor that I just don’t even use it. I feel like the Original Switch games just look a lot better on the OLED Switch than they do on the Switch 2, they don’t seem to be as pixelated. The fact that you have to pay to “upgrade” the graphics and unlock more FPS on games you already own shows how greedy Nintendo is. Then you compare the cost of the console and the price hike on games vs the quality of gameplay, fun, immersion and you realize Nintendo has lost its way. I highly advise against purchasing this trash of a console and instead I recommend you go and buy a PC or build one if you can. Consoles are getting significantly expensive, the games are getting more expensive, plus they have Online Multiplayer Paywalls, PC graphics, FPS are much better with no Pay Walls, steam sales are a HUGE way to save money and get more games cheaper, plus you get to choose you online stores and you can use a PC for more than gaming!

Nintendo TOS and EULA are wild … but the console is great looks great runs great gets hot docked but ehh. Mario kart world is fun

While the hardware is not bad, in fact it's amazing. According to Nintendo's terms of service you do not own it and they can ban you whenever they feel like. my family and I love playing Mario kart world. My first Nintendo switch 2 got permanently banned. When calling Nintendo support they could not explain why. We always use Nintendo only products. The only possibility we could think of was a USB receiver for a Steel Series Nova 7x headset, which didn't seem to work other than the microphone. However this is a headset, they claimed I'd somehow modified the console... I don't even know how to do that. I am/did order another Nintendo switch 2 because we love Nintendo games, however Nintendo needs to resolve this issue with permanent bans. A three strike rule or something, but to get banned and them not to be able to tell you why is ridiculous. After 2 hours on the phone with Nintendo they did not even have an appeal option and the representative was like a broken record stating they can't do anything it's Nintendo Japan their parent company. That being said, be very careful what you plug into your Nintendo switch 2. Make sure anything you plug into it is Nintendo certified or you will be blindsided like us with no recourse.

Such an underwhelming console. its a bit to high priced for what you're getting out of the box. their game price increases are pretty absurd. looks nice when you hook it up to your tv and stuff not sure if its worth the price. but if you like mario kart and i guess now donkey kong go for it. i would say hold off for a price drop or something worth buying on it to come around. You're not missing out on much. Most of the time you get under 3 hours of play time on battery. Still like my OLED switch more.

The game console has a better feel than its predecessor. I'll give it that. The main problem is there's nothing new to play. Realistically, Mario Kart World is pretty redundant and not as much fun as I thought it would be. Mario Kart 4 was much better. If you're not playing Mario Kart, there's nothing new to play. Donkey Kong Bananza isn't as much fun. I wish I hadn't rushed and bought this thing. This console is going to sit on my shelf until something new and fun comes out. Resident Evil comes out 2/26 so I could have waited half a year before buying this expensive paperweight.

This is a review for the terrible experience while buying this item from Best Buy. It was supposed to be a Christmas gift and had "same-day delivery" a service that ROADIE provides in my Area. Well guess what they never delivered, making the item as 'Delivery Canceled, Package was Not Ready.' Very shady, who knows if the carrier just stole it or what. So guess what, since the item is 1 per account I could not buy it again to be here on time. Best buy representatives could not help cancel that order so I could at least buy it back. Last representative hang up on me closed the chat and told me my conversation was unproductive. I am frustrated of course but I was always respectful . BUYERS BEWARE, if you need the item on the same day, never choose same day delivery by ROADIE. Do yourselves a favor and just go to the store in person. I wont buy this item from Best buy anymore just because of this awful experience. Will take my business somewhere else.

I ordered a Nintendo Switch 2 to be delivered. The first delivery attempt failed to deliver. I called asking for it to be changed to store pickup and was giving a day to pickup up a replacement in store. The next day, a very light package that clearly did not contain a gaming system was delivered without my signature. It contained a dirty rag and a small car part. I called immediately to customer service and said I can just get the store pickup the next day. The next day, the store pickup was cancelled by the "backdoor financial customer service" team (as the customer service people called them) hours before I was going to pick it up. When I called customer service, they said I requested this cancellation, which I did not. I was told they can put in a request for a refund but the "back team" has to process the request in 48-72 hours. Two days later, I got a email from customer service saying I would get a refund but must send in the item. I sent the item to Best Buy warehouse. Customer service sent an email saying they would process they would check the item within 7-10 business days and process a refund 7-10 business days after that which I would receive in my bank 7-10 business days after that. 10 days later, I received the item back with no notification. I emailed back to customer service saying I never got a refund and explained i never got an item to begin with (getting no response). I called customer service, and the representative said he could put in a request for a refund and the "financial team" will process this in 48-72 hours. I said we already tried this and asked for a manager. I was directed to Geek squad, and the "manager" said it was my first request for a refund, which is untrue. She said the refund will be responded to by the "financial team" in 48-72 hours. It has been 3 full business days, and customer service has yet to respond to the request. It's now been exactly a month since I placed my order, and I have neither been given a Switch 2 or a refund. The system for customer service is poorly designed, and the customer service team constantly misread, doesn't comply with, or straight up ignores request

The Nintendo Switch 2 might be a technical leap forward, but it’s shackled by one of the most anti-consumer EULAs in modern gaming. If you believe in the simple idea that you should own what you pay for, this isn’t just disappointing—it’s offensive. Nintendo wants all the benefits of you buying the hardware, while retaining all the control as if you hadn’t. For a company that built its legacy on giving players joy, it’s deeply ironic that this console feels more like a lease than a celebration of gaming freedom. Rating: 4/10 – Buy at your own legal risk.

Meh, boring. I got Mario Kart World on this, played for about 4 hours, and now it collects dust. Nintendo's move to use "Game key cards" which are glorified codes to redeem Nintendo online downloads, is a terrible move. Nintendo seems to be leading the charge to the dystopian world where you'll own nothing. Would've expected Microsoft to do it first. It's also substantially less powerful than a PS4 pro, but nobody should be expecting "power" from a Nintendo product. They're the Apple of the gaming world. Every single console that has a third party game that is also on the Switch 2, plays better on those other consoles. This includes cell phones. Nintendo also hasn't added achievements. They've finally added usernames for online though, instead of "friend codes". How Nintendo manages to provide a worse experience than the Sega Dreamcast for online play truly baffles me. Oh yeah, Nintendo still hasn't added Hall Effects to their controllers, so expect stick drift later. But this is no different than Microsoft or Sony. Weird that the Dreamcast had hall effects on their controllers and they still work just fine, 20 years later. The price doesn't justify the product. Instead of being a loss leader to sell software, they make a substantial profit on these things. That tells me they don't have much faith in their games.

The console barely has any games for it, the battery life is awful, joycon drift is still a thing, and is marginally stronger than the original switch. Its a fine device but the fact that nintendo has the ability to completely render it useless if you do anything they dont like, is very scummy and childish of a billion dollar game company.

I’ve been thinking of purchasing a Nintendo Switch 2 (mostly for our grandkids) since they came out. This past week I noticed that they were available for same day pickup at the Best Buy at which I normally shop. It was my intention to add it to my home theater system which was just purchased from and installed by Best Buy in July and has an old Nintendo Wii connected. While configuring the Switch 2, I was unable to get any picture on the TV. Since I felt the problem was more than likely an issue with the home theater system, I called the Best Buy Geek Squad to arrange for a service call to troubleshoot the problem. I was fully expecting and willing to pay for that service call. I was told that they would not make a service call that I had to make a reservation to take the Switch into the store for trouble shooting. I told them that in order to troubleshoot the issue I would need to bring in my entire home theater system and TV. After that very frustrating conversation I decided to do my own troubleshooting. Nintendo’s support site suggested changing HDMI cables and a different TV. I tried using two different ports in the home theater, three different HDMI cables, and connecting directly to two different TVs. Since none of these configurations produced any TV video, I am now convinced that the issue is with the Switch itself. I have returned the unit to the store. Due to Best Buy’s unwillingness to troubleshoot the issue I will not be purchasing another unit from Best Buy. Post Review Update: When I returned the Switch I spoke to a manager and I was told that if I visited the Geek Squad desk at the store they could have scheduled a home service call to troubleshoot my problem.

Nintendo makes playing your old games and using 2 different switches really challenging and dumb. The WIFI suddenly went out on our OLED model so now that makes sharing accounts complicated. I returned it. I prefer Xbox or Legion Go S over the Switch 2 any day.

System would be awesome if not forcing digital, “game key cards” nothing more than scam of illusion of physical media. Once servers for switch 2 are down like they did for Wii U/3ds/etc. you basically bought flimsy paperweight. Really disappointed I bought a switch 2 now. Key cards, no oled on release, more expensive, just to name a few. If want to play switch 2 exclusives or future Nintendo exclusives your locked in. Really debating to stop my future Nintendo purchases and just stick to pc/xbox/ps5/etc, more than enough games there and Nintendo exclusives never released to other platforms is a very small percentage

Heats up quick and dies quick. Stay plug in and stay safe out there.