See more imagesTCL - 65" Class QM6K Series 4K UHD HDR QD Mini LED Smart TV with Google TV (2025)
- Model:
- 65QM6K
- SKU:
- 6617498
Highly rated by customers for:
See more imagesHighly rated by customers for:
George Posted
This tv is already having a panel go out and the warranty process is like pulling teeth. Incredibly disappointing
Posted
Hi George,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
KhuongT Posted
Everything was just okay during the first month because we didn’t use it much. Now that we have time, we’re only focusing on fixing problems with the TV. TCL support takes a long time to respond.
Posted
Hi KhuongT,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
SheliaL Posted
I purchased the TCL 65QM6K 4K Mini-LED Google TV, and after only four months of normal use, the TV completely failed. There is no picture at all—a total power/display failure that renders the unit unusable. What’s even more frustrating than the product failure is the poor customer support experience. I have spent the past four weeks going back and forth with TCL’s customer support team through multiple phone calls and emails, yet I am still without a functioning TV. The process has been slow, repetitive, and unproductive, with no timely resolution or replacement provided. For a television at this price point, I expected far better reliability and far better support. A TV should not fail after just a few months, and customers should not be left without a working product for weeks on end while waiting for basic warranty service. Based on my experience, I do not recommend this model or TCL’s customer support. This has been an extremely disappointing purchase.
Posted
Hi SheliaL,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Ibuynintendothings Posted
I bought this TV and had to return it. Bad audio delay/lip sync issues. game mode and movie mode had a bad delay out of the box. it was bad for either the built in speakers or digital optical. could not fix with the tv’s audio delay slider. factory restart didn't fix anything. I contacted tcl for a more up to date beta firmware update to install over usb and they gave me one. It fixed movie mode but game mode was still broken with it’s audio delay and other tv errors started happening. obviously since the beta update did fix movie mode. that means they might be able to fix game mode but I am not taking a chance. Also this TV has poor quality up-scaling of 480P content. I hooked my Wii up with a component to hdmi converter that sends out a high quality nonupscaled 480P image, and when the TV up-scales the image lots of strange pink stair-casing occurred, and a low quality picture overall. I plug my wii with the same converter into another tcl tv I bought years ago and it looks good on that. good thing about this tv is that the g sync works well and input lag is low. and its very good that this TV supports HGIG.
Posted
Hi Ibuynintendothings,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
SuryaB Posted
Worst product. Within 60 days lot of issues (while watching channels automatically close the channels and now not switching on).
Posted
Hi SuryaB, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
KevinS Posted
Miranda who was my sales rep was very knowledgeable and pleasant. Recommendations and general information she gave was very useful, so I bought a TCL 65QM6K television. You folks delivered it to my home. I went through the initialization process, by passing the google installation until a later time. Unfortuneately, my TCL television is frozen on a black screen with the logo "TCL". Nothing else will work. I cannot get to the system screen or anywhere else. I HAVE NO VIEWABLE TELEVISION! I had my internet carrier make a physical visit to assist. He could not get it to work even though I can still recieve a viewable signal on my old 27" set. I then went to TCL Support. Im still waiting for a response. I AM QUITE UNSATISFIED with this experience!! I am my wits end. I NEED REAL HELP!!!
Posted
Hi KevinS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Kathryn Posted
We canceled the tv. Was supposed to be delivered on March 10th. We waited forvhours for hour and. made arrangements for someone to help my husband with set up. I called in the afternoon only to find out that the delivery was canceled by Best Buy days before the scheduled delivery date and no one bothered to llet us know. I canceled the order and will never shop Best Buy again. Horrible customer service.
Posted
Hi Kathryn, Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning your order issue with the retailer. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order. Thank you, Alison TCL Customer Support
Notahappycustomer Posted
If I could give this tv zero stars I would. I purchased the tv, had it installed and two months later when I went to use the tv for the first time, it did not work. It wouldn’t turn on at all. Because I wasn’t where the tv was, Best Buy took no responsibility and says it is a TCL warranty issue. Three months later, I still have no working tv and TCL’s warranty service is horrendous. Set up a service call with them and told them when I would be at the house and they cancelled because the timeframe was out of their window. I was told to set it up closer to the time I would be at the house. At the house and TCL says the needed part is on back order. Maybe because many others have the same issue. Lesson learned, don’t buy from Best Buy and certainly don’t buy a TCL.
Posted
Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would love the opportunity to look into this for you and review your case to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
I bought this as an open box.. bro tell me why they hauled it out on a cart like it just got out of surgery and it came with no stand (legs) and no remote it was just the tv, am I supposed to lean it up against the wall and do nothing with?? so that got me mad so I went back in returned it and bought the 75” TCL :)
Posted
Hi JuanJnez, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For Open-Box items, you would need to contact your retailer for assistance regarding missing accessories. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy! Thank you, Alison TCL Customer Support
DaniyalAamir6304027584 Posted
I’d like to launch a formal compaint in regards to deceptive handling of my case after I notified customer service of my inability to redeem YouTube premium download code offered as an incentive with this purchase. After several regenerated codes with the problem still outstanding, I requested compensation for false advertisement and loses of valuable time, I’ve been given the run around across several hours of phone call time, deliberate disconnection of call. I’m of the opinion that Best Buy is purposely trying to ignore my case and compensate me for my troubles committing deceptive practice in hopes I give up. This is highly inappropriate customer service behavior and unrepresentative of a once great institution i knew. Unacceptable doesnt even come close to explaining my experience.
Posted
Hi DaniyalAamir6304027584, Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning your order issue with the retailer. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order. Thank you, Alison TCL Customer Support
Amanda Posted
Tv didn’t turn on at all. Maybe a bad batch but disappointed to say the least. Had to return and exchange for an LG
Posted
Hi Amanda,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
ChrisC Posted
Developed display issues (stuck pixels) within the first week. I tried factory resetting the TV, but unfortunately didn't fix it, I ended up returning it.
Posted
Hi ChrisC, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Thank you, Alison TCL Customer Support
DelareenK Posted
The TV is VERY blurry, everything looks like SD instead of HD. Very disappointed with purchasing it.
Posted
Hi DelareenK,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
RandolfoN Posted
Buy this TV for about 2 months and black spots have already appeared on the screen. And I am communicating with TCL and they do not respond.I lost my money, I do not recommend it.
Posted
Hi RandolfoN,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
BrettB Posted
The Sale end of this transaction was good but the DELIVERY was absolutely the WORST we have ever experienced. Will Drive Right on By Lincoln Best Buy next time
Posted
Hi BrettB,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
I've gone through 2 of these and both have had display issues or didn't even turn on.
Posted
Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
MichelleB Posted
TV did not turn on. After replacing broken brand new TV, new TV would not turn on. Best Buy customer service would not assust. Sad day.
Posted
Hi MichelleB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
GreglH Posted
Came new in box broken then had a hard time swapping it out in store because I forgot the remote at home,but the manager finally did the right thing so I will continue to shop there
Posted
Hi GreglH,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
ScubaStev3 Posted
I guess this is my fault for impulse buying. Salesman said it was a roku tv. Snatched it up on sale. It’s not roku. It’s google. Huge disappointment
Posted
Hi ScubaStev3,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. This TV features a Google TV operating system with access to 5,000+ apps with over 500,000 TV shows and movies available through the App Store. If you need any help, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
RichardsTheater Posted
Nothing to rave about. I should have stayed with Samsung.
Posted
Hi RichardsTheater, Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Without more information it is difficult to understand what may be occurring with your TV. In order for us to better assist, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support