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Tex89 Posted
I really wanted to love this. The colors looked amazing when i started up my xbox. I ran into one big issue for me. I play with a very well lit room. The glare was so bad. Before i had a samsung from 2016 that had some glare but was dealable. This had so muchit had rainbows shining around the tv. Thought my games were broke at first. So i returned it cause of that. If you font have to deal with lighting. I suggest this for affordability. I cant say longevity on it but i will say color is great and it has a good refresh rate for gaming
Posted
Hi Tex89,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
JamesB Posted
Looked great in the store with the canned video, but not great at home with real broadcasts. The quality just isn'tgreat, and isn't better than my 10 year old sony. Also, the guy in the store said it would run the Xfinity app, but it doesn't. I needed a Roku to stream Xfinity. Sound is good, set up was easy, interface is good. Ultimately I was disappointed wiht the quality compared to how it looked in the store. I'm going to return it.
Posted
Hi JamesB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
JosephW Posted
It works as it should; however, it's thicker than most LED/4K television. There are two speakers on the back that prevents you from effectively putting brackets to hand the tv, so you have to use the wider bracket screw locations, but then, it only has 1 screw per side, so you're hanging the tv with 1 screw per bracket, a little risky. Unlike my samsung, it doesnt automatically turn on when you click the apple tv remote or as I use it also as a monitor, it doesnt turn on when you move the mouse. All in all, it's a tv, havent watched any movies or anything, primarily an office tv for computer, news, and occasional music.
Posted
Hi JosephW, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Jack Posted
I bought this tv on a Black Friday sale. While the picture is good, it quite literally takes over 10 seconds to change the volume with the TV remote to my surround sound. Why? Well, this is quite literally the most stripped down system settings of a tv you can buy. Chat GPT is so confused as to how limited of options this TV has compared to other models. Read the specs carefully if you plan to use this with a surround sound system. Also... extremely bad buffering for sports "Key Plays." It will buffer every play that is loaded. These issues should not exist at this price point. I would return this tv if I could and am now wary of Black Friday sales.
Posted
Hi Jack,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Thorny Posted
I have 3 TCL TV's and the picture is great. The software is not the best and connection to WiFi seems to disconnect regularly
Posted
Hi Thorny, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
CineraT Posted
I'm pretty disappointed with this tv, especially since it was quite a bit more than other options in the same size. The picture is great, dark scenes are easy to watch compard to our last tv. However, it's super slow to load and buffers with almost every show we watch, never had that problem with other tvs.
Posted
Hi CineraT,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
JLEE Posted
So this is a great TV for the price. I only have 2 issues. The biggest one is, the sound kind of sucks. I have a hard time hearing what people are saying in movies unless I have the sound way up or I put the captions on. the 2nd is the picture is not as crips of vivid as I like to be, but I haven't played aroudn with the settings yet.
Posted
Hi JLEE, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
DavidN Posted
Decent picture on this tv. But the picture buffers and freezes a bit, especially when it's first turned on. Then gets somewhat better as it's on longer. Not at all crazy about the remote. It's small and the buttons on the face are small too and too crowded together.
Posted
Hi DavidN,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
MARKT Posted
Like: The clear and size of the TV. Dislike: Constant problems I am having with using the tv with my Laptop, constantly reseting video. The major issue is with contacting customer service and trying to understand the thick INDIAN accent. No HELP at all!
Posted
Hi MarkT,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Andy Posted
For a cheap TV it is fine. It has a really hard time with motion it seemed like. Its nothing compared to my Oled downstairs, but for the price, its perfectly fine for an occasional use TV.
Posted
Hi Andy, Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy! Thank you, Alison TCL Customer Support
KeshawnC Posted
Nice quality, PREMIUM price for this economy. TVs like these will become majority necessity in this future economy. No OLED, but the TV makes sense as its display matches the price point.
Posted
Hi KeshawnC,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
CreigD Posted
To early to review the qualities of the TV however the delivery and set up people were not helpful other than to take the TV out of the box and plug it in. I paid about $125.00 to set up the TV, headset and apps but they refused to do that because it did not specifically say to set up the TV on the work order. They did finally plug in the headset after I complained. I would like to have the setup fee reimbursed to my credit card.
Posted
Hi CreigD,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the delivery and installation of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Bobby Posted
Dissapointed for mini led..took back and got samsung crystal and cheaper price on samsung..to long setup for tcl
Posted
Hi Bobby, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Thank you, Alison TCL Customer Support
Jason Posted
Great picture but the make sure the room is dark as it does show a lot of glare very easily.
Posted
Hi Jason, Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy! Thank you, Alison TCL Customer Support
IdanB Posted
Not really best quality picture Don’t see much difference between led to mini led
Posted
Hi IdanB, Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
RubenS Posted
Picture is not the clearest too dark i tried playing my xbox on it and its seem the contrast was an issue
Posted
Hi RubenS,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
RyanE Posted
Glitches on certain apps and will randomly shut-off and restart.
Posted
Hi RyanE,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
user537013 Posted
I had the same tv but it was Roku and it was so much better than this one. I wish I could return it. The remote is terrible the picture is not as good and the Google tv interface is not as simple as Roku.
Posted
Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Liggy Posted
TV is OK for the $, but my LG OLED has a much better picture!
Posted
Hi Liggy, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support