
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
had an excellent experience with the Geek Squad at Best Buy and can’t say enough good things about their service. From the moment I walked in, the team was friendly, professional, and genuinely eager to help. They took the time to listen to my issue, explained everything clearly (no tech jargon overload), and made sure I understood my options before moving forward. What really stood out was their patience and expertise. They didn’t rush me, didn’t upsell me unnecessarily, and treated my situation like it actually mattered. The work was done efficiently, and everything was handled exactly as promised. My device was returned working perfectly, and I left feeling confident and taken care of. It’s rare these days to find customer service that’s both knowledgeable and personable, but this Geek Squad team nailed it. If you’re on the fence about using Geek Squad—don’t be. Worth every penny. I’ll definitely be coming back and recommending them to friends and family.
This review is from 4-Year Geek Squad Product Protection
Posted by Airpodpro
I also went with the 4-Year Geek Squad Product Protection, and I’m really glad I did. It’s been great knowing that my device is covered well beyond the standard warranty — not just for accidents, but for hardware issues too. The extra coverage gives real peace of mind, and the support has always been helpful and easy to work with when I had questions. For anyone who wants long-term protection without the stress of unexpected repair costs, this plan is definitely worth it.
Posted by Muth
Geek squad is the best no questions. I can go get a $30 warranty on a $400 to make sure it last 4+ years. I have it on my entire setup.
This review is from 4-Year Geek Squad Product Replacement
Posted by Cooper