Customers are positive about the Q504UA's touchscreen, performance, ease of use, lightweight design, and battery life, frequently citing these aspects as key strengths. Many also appreciate its price point and ample RAM and storage. However, customers are negative about the hard drive's reliability and the lack of a CD/DVD drive. Some users also expressed dissatisfaction with the pre-installed Windows 10 operating system.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
I was particularly impressed about the appearance of the laptop. It works just fine.
Posted by Koficot
The laptop is beautiful but that's as far as it goes. It claims to have an i5 processor with a 12GB ram and 1TB but it doesn't feel like it. I use it for my Rstudio and it is so freaking slow. When it goes to sleep without me closing the screen it wont turn on again until I use the power button to forcefully shut it down. It also freezes while am working and the most annoying part is that I only run RStudio when I'm programming, no other programs.Sometimes it turns off on its own while I'm working. If you are into any form of programming, don't buy this laptop. If you just need to type documents, watch movies on netflix or just surf the web then this laptop will be perfect for you. The battery life is also horrible. I have only had it for barely 2 weeks and I'm livid. Definitely returning it.
Posted by GeekMind
I was in need of an updated computer. I went into Best Buy expecting to spend a little less. But I am very happy with this purchase. Not only did being a student get me 150$ off, it works GREAT. I got the Geek Squad protection just in case, and I'm glad I did. I had a small issue with it, it started being REALLY slow even though I didn't have much on it. They fixed it within 3 days and now it runs like the first day I got it. Very sleek and stylish. Lightweight too, which is great for school. I love having the touch screen and the ability to flip the computer into tablet mode. Highly recommend this computer if you're looking for a new one, especially students!
Posted by BriannaY