
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Previously purchased the shiatsu model of the HoMedics vibration neck (believe also from Best Buy), and includes the heat option. This model has smaller plastic protrusions that performs the massaging function as compared to the older version, which has very prominent hard half spheres that can really "dig" into the neck. Personally find the older model to be superior (but I also prefer hard or deep tissue massages). The newer model may be better for someone who typically requests medium or soft massages at a spa. Purchased as a Deal of the Day which was very competitively priced.
Posted by wrg1234
It’s been over three years since I purchased this and I’m still using it. The heat is great for my neck after a long day of work and it not too hot but just right. Totally worth it.
Posted by michael
I am very picky about products like this. I really wanted a neck massage pillow that would provide heat only, massage only, or both heat and massage. This one offers massage only or heat with massage. I hesitated to buy it, but at a price of about $20 and with Best Buy’s liberal holiday return policy, I decided I had nothing to lose by trying it. I decided to keep it and I use it frequently. The heat is a comfortable temperature and I like the 2 massage settings that provide vibration. I gave it 4 stars because it works well but I would have given 5 stars if it had a heat only setting. Then it would be perfect!
Posted by Suefraz1
Customers appreciate the added heat and find the massager relaxing at the end of the day. Many users are happy with its effectiveness in pain relief and that it works well overall. However, some users find the vibration to be weak, especially when the massager is operated on battery. Additionally, a few customers mentioned that the massager is a bit heavy and uncomfortable.