
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Customers recognize the Geek Squad Certified Refurbished Moto X (4th Generation) as a solid phone with a pretty good camera. They are pleased with the phone overall and find it to be a great value, especially at the refurbished price. However, some customers have experienced issues with the charger.
I was skeptical about purchasing a refurbished phone but it worked great right from the box. However, the charger that came with the phone was a micro USB charger. The phone needs a USB-C connector. I took the phone with the box and my receipt to the local Best Buy and the store gladly swapped out the charger for the correct one. I love this phone it has been a few years since I have updated my phone and this phone has surpassed my expectations. I purchased this unlocked phone after much research as I was switching providers to T-Mobile (military plan). I liked the options and features on this phone. The only drawback for me so far after a week of using it is the text messaging. It is slightly different from my previous Samsung cheapo but I am quickly getting the hang of it. I would say about this phone is very slippery. When you purchase this phone please also purchase a case. I ordered the Poetic case which is a two-part case. The front piece has a built-in screen protector that will cover the front while it interlocks with the back cover. So, your phone is sandwiched between a front and back cover. The case makes the phone a little thicker, but I am not worried about dropping it or cracking the front or back of the phone. A coworker purchased the moto 6 and his phone dropped and the back case shattered. So, if you purchase this phone I am certain you will enjoy the phone but make sure that you also purchase a case.
Posted by ATV5
I purchased this phone about a month ago but waited to write this review. My last smartphone was a Droid Turbo and it had served me well for 2.5 years but, alas, I could tell it was on its last legs. Anticipating being out of the country for a few months and not wanting my Turbo to die on me while out of the country I began looking for a substitute. I had grown to love the Motorola platform so I looked there. I wanted a phone that could last a whole day on a charge, had the double rear cameras, a fingerprint sensor, and NFC (because the new G6 doesn't have it). After looking around, I decided on the Moto X4 and when I found that Best Buy sold it Certified Refurbished I immediately pulled the trigger on that purchase. When I received it and turned it on, I was met with a fantastic surprise: not only did it look gorgeous compared to the Turbo, the newest updates were available to me! Although it shipped with Android 7.1, within a day or so of updates it was running Android 8.1 Oreo! Not only does it have the hardware I was looking for but it has the newest software too. The phone isn't perfect, it is a budget phone after all, but it performs admirably for its price point. Even though its a year since its launch, if you're looking for a great phone for less than $300 I highly recommend this phone!
Posted by Daniel
Phone has great battery life, a large screen, and is so easy to use. I really like the keyboard, too. It doesn't make too many mistakes, accurate and not too sensitive
This review is from Motorola - Geek Squad Certified Refurbished Moto X (4th Generation) 4G LTE with 32GB Memory Cell Phone (Unlocked) - Sterling Blue
Posted by BrianB