
Customers are enthusiastic about the Orbi 960 Series' impressive coverage, ease of setup and use, and strong performance. Many appreciate the system's extended range and reliable signal strength, consistently delivering fast speeds throughout their homes. However, some users find the price point to be high and the physical size of the units to be a drawback. Concerns were also raised regarding the parental controls and app functionality, with some users experiencing issues with connectivity and the app's reliability.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
I originally purchased a Orbi AX4200 unit as I had recently upgraded my internet connection to 1.4Gbps and needed a new unit that supported Gigabit connections. The AX4200 showed on the box that it supported up 4 to 5Gbps but found out in the end that it does not, maybe router to satellite but not actual internet speed. It supports UP TO 1Gbps, if your connection is over 1Gbps you are out of luck, at best you will get is around 950Mbps or less, so I returned the AX4200 and purchased this unit (AXE11000). Setup, same as the AX4200 was a breeze and the nice thing was I did not have to remove the old unit from the app, I just tapped setup new Orbi system and setup did the rest. I've seen several complaints regarding the Orbi setup, but I did not have any issues; unplug internet modem, plug in modem and let it boot up, plugin ethernet cable into the ethernet port into your modem, plug ethernet cable into Orbi router (Gigabit port yellow ethernet port), connect power cable to Orbi router and plug it in. Give it a few minutes to boot up, open the app and follow the instructions to finish router setup and connect satellite(s), it's as easy as that! After setup I ran a speed test, download speeds were between 1.4 to 1.5Gbps, upload side around 40Mbps +. My primary workstation is a PC with external drives connected that are shared over the network that is plugged into the Orbi routers Gigabit ethernet port. One external drive has a lot of video files on it. From my laptop, I accessed the drive via file manager, double clicked an mp4 file and the video started playing almost instantaneity. Anything internet relate is super-fast!! Make sure in setup (orbilogin.net or go to the IP to login in a browser), go to Wi-Fi, make sure you enable Wi-Fi 6. What this does, if you have a device that supports WiFi6e, when you scan for available networks, it will show in available networks and is much faster than WiFi6. Another thing, if you are connected via Wi-Fi and are connected to the router, a speed test will show very high speeds (same as your internet connection), if you are connected to a satellite, speeds will be slower. Example my connection is 1.4Gbps down, speed test showed 750Mbps down when connected to the satellite, upload side was not affected. Of course, anyone considering buying one of these units will have internet speeds in excess of 1Gbps; I am saying this because if you have less than 1Gbps you are wasting your money buying an AXE11000 as there are other Orbi units that support up to 1Gbps that cost much less. I hope this review helps anyone who is considering purchasing a 960 unit. Yes, these unit(s) are very pricey, but in today’s world you get what you pay for. Bottom line I highly recommend the AXE11000. One final note, Orbi support is great, they are 24/7, very helpful, and they actually know what they are talking about!
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (2-pack) - White
Posted by lab99
This is the most I've paid for a wireless system, and it has been worth every penny. I am getting full coverage and strong signals with just a router and two satellites throughout the house. My previous Orbi system, which was the top of the line prior to this one, required four satellites to provide full coverage. My smartphone uses Wi-Fi6E, and the speeds I'm getting are as fast as my wired desktop. I have one satellite using the wireless backhaul and the other a wired backhaul, and both work without any complications. Highly recommended!
Posted by rmiller1959
Talking with an ADT installer inquiring about good mesh systems for larger houses, he had recommended Orbi as the product that came to mind. After extensive web surfing and product reviews I too came to the conclusion that Orbi was top of my list. After reviewing three systems ranging from $500 - $1200 I decided because of my square footage (8000) and the way my house is laid out (3 stories with some slabs and concrete block) I decided to go with the AXE11000 6E for range and use of the new frequencies of the 6E. I’ve used it now for over two weeks and undoubtedly made the best choice. Not only does it cover the entire house at speeds near what my router can max at (400mb) but It extends into the yard and detached garage near those speeds as well. Yes it’s expensive, but given the fact that using another brand I couldn’t even connect the satellite on the third floor, this product blew the competition completely out of the water. You get what you pay for and I needed fast Wi-Fi everywhere and that’s exactly what I have. Highly recommend
Posted by Usedtolikebestbuy